Newgen’s intelligent document processing software allows businesses to automatically classify documents based on layout, content, and object-based type by leveraging AI and ML. Using the solution, businesses can process higher volumes of structured and unstructured documents and gain hidden insights.

It enables users to automatically classify documents like application forms and claim forms; separate batches of documents in the SSC mailroom like invoices, credit notes, debit notes; separate batches of documents in the Health Plan mailrooms like complaints and appeals grievances, member enrollment applications, provider enrollment applications.

Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.

The Forrester Wave™: Content Platforms, Q1 2023

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Customer Speak
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Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customer Speak
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Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak
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Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

Quote Icon
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak
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With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.
With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.
With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.
Tahir-Taha

Dr. Tariq Saleh Taha

Dr. Tariq Saleh Taha

Chief Retail Banking Officer

Bank Dhofar

Customers Speak
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Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.
Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.
Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.
simonadu

Mr. Simon Adu-Gyamfi

Mr. Simon Adu-Gyamfi

Director, Banking Operations

Fidelity Bank Ghana Limited

Customers Speak
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With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.
With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.
With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.
Vinodanand-jha

Vinodanand Jha

Vinodanand Jha

Sr. Vice President – Information Technology and Administration

Olam International Ltd. Gabon

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We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.
We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.
We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.
amit-sadhwani

Amit Sadhwani

Amit Sadhwani

GM Finance

Travel Corporation of India

Customers Speak
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Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Liza Montelibano

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Customers Speak
Quote Icon
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Liza Montelibano

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Quote Icon
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

How Does Newgen Solve for Your Intelligent Document Processing Needs?

Multi-channel Capture

Capture data and content from multiple sources, including scanners, e-mails, hot folders, mobile devices, and multi-function printers, and translate it into actionable business information. Furthermore, enhance organizational efficiency by streamlining the three core areas of enterprise-level information capture—scan, transform, and deliver

Intelligent Extraction

Extract critical data from paper and digital documents to streamline your content-driven processes, enhance operational efficiency, and reduce errors. Aggregate documents from disparate sources, make them legible, extract data with precision, while continuously improving extraction accuracy. Enable identity document data extraction and redaction using AI and ML

Content Classification

Auto-classify documents based on characteristics—structural, textual, or both—to streamline your content management operations. Leverage AI- and ML-based technologies to enable layout- and content-based classification. Enable access to contextual information to ensure smarter decision-making, improved productivity, and better customer experience

Robotic Process Automation (RPA)

Automate simple to complex, repeatable business processes by integrating your human and robotic activities. Reduce the burden of mundane tasks on knowledge workers, while simultaneously optimizing overall business performance. Leverage AI and ML to deliver intelligent responses to your customers while retaining a human connection

Content Workflow

Leverage low code capabilities of the platform to rapidly design, develop, and deliver content-centric applications. Streamline businesses processes by digitizing simple departmental functions to complex enterprise-wide operations. Utilize visual development tools to build rich, interactive applications for web and mobile

Multi-channel Capture

Capture data and content from multiple sources, including scanners, e-mails, hot folders, mobile devices, and multi-function printers, and translate it into actionable business information. Furthermore, enhance organizational efficiency by streamlining the three core areas of enterprise-level information capture—scan, transform, and deliver

Intelligent Extraction

Extract critical data from paper and digital documents to streamline your content-driven processes, enhance operational efficiency, and reduce errors. Aggregate documents from disparate sources, make them legible, extract data with precision, while continuously improving extraction accuracy. Enable identity document data extraction and redaction using AI and ML

Content Classification

Auto-classify documents based on characteristics—structural, textual, or both—to streamline your content management operations. Leverage AI- and ML-based technologies to enable layout- and content-based classification. Enable access to contextual information to ensure smarter decision-making, improved productivity, and better customer experience

Robotic Process Automation (RPA)

Automate simple to complex, repeatable business processes by integrating your human and robotic activities. Reduce the burden of mundane tasks on knowledge workers, while simultaneously optimizing overall business performance. Leverage AI and ML to deliver intelligent responses to your customers while retaining a human connection

Content Workflow

Leverage low code capabilities of the platform to rapidly design, develop, and deliver content-centric applications. Streamline businesses processes by digitizing simple departmental functions to complex enterprise-wide operations. Utilize visual development tools to build rich, interactive applications for web and mobile

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All you need to know about Intelligent Document Processing

Intelligent document processing involves the extraction of information from paper-based and electronic documents and the utilization of this information to enable the end-to-end automation of document-centric processes. It is also referred to as “intelligent capture”. It captures and extracts information from different types and formats, such as structured, semi-structured, and unstructured documents for further processing.

Intelligent document processing leverages several tools, including artificial intelligence (AI), machine learning (ML), natural language processing, and advanced OCR engines that reduce human involvement and make your business processes more efficient.

With the evolution of technology, the scope of document processing has also increased. Initially, it was limited to scanning physical documents and manually capturing information from them. Then it evolved into extracting information from scanned documents with the help of technologies, such as OCR and ICR.

But with the increasing number of organizations embracing digital transformation, enterprises are now looking at leveraging insights stored in content coming from multiple channels, including email, social, and other applications.

Processing this vast amount of structured and unstructured content became a daunting task and enterprises began investing a lot of resources to handle the burgeoning content. Enterprises were, therefore, on the lookout for solutions that not only automate the whole process of capturing, extracting, and processing content but also require minimal human involvement.

  • Conversion of paper-based processes and documents into digitized, actionable data
  • Multi-channel data and content capture
  • Automatic detection and correction of image distortions for real-time quality improvements in single or multi-page scanned documents
  • Security of captured content through authentication and role-based access
  • Automated classification, separation, and extraction tools to eliminate labor-intensive, manual processes and enable the delivery of reliable data to business processes
  • Support for AI- and ML-based content extraction and a wide array of extraction technologies, including OCR, barcode, MICR, and more
  • Trainable, machine learning technology for continuous improvement of classification accuracy
  • Integrated robotic process automation for automating repetitive and mundane document-centric processes
  • Built-in capabilities to manage document-centric workflows