OmniOMS
Omnichannel Customer Engagement (CCM)
Enhance customer experience with personalized and consistent communications across channels.
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Customer Communication Management Software
One of the ultimate goals of digitization is streamlining and upgrading your customer communications. This means delivering the right message, in the right context, at the right time, and through the right channel.
Omnichannel customer communication management (CCM) allows you to reinvent your customers’ experiences by delivering personalized, content-rich communications, while tapping into various cross and up-sell opportunities across touchpoints, such as e-mail, SMS, web, and print.
Enhance customer experiences
Deliver personalized, interactive, and contextual communications through customers’ preferred channel of engagement.
Maximize selling opportunities
Gain more traction from each interaction by leveraging customers’ data and preferences to maximize cross and up-sell opportunities.
Streamline
operations
Automate and standardize end-to-end processes, empowering users and customers to generate communications as and when needed.
Bridge operational
silos
Enable seamless integration with legacy systems and core enterprise applications to bridge process, content, and communication silos.
Success Stories
Policy generation in under 5 seconds
Automation of 300+ templates
Communication creation in 1-2 hours
Capabilities of Newgen's Omnichannel Customer Engagement Platform
Digital and Social Sensing
- AI-driven learning
- Multi-channel interactions
- Case routing and prioritization
- Automated response and engagement
- Monitoring, reporting, and insights
- Platform APIs
Communication Designer
- Intuitive visual designer
- Device-friendly, multi-lingual communications
- Modern, templatized communications
- Versioning, sorting, and bundling
- Data encryption and masking
- Third-party data integration
Communication Generation
- Real-time and ad-hoc communications
- Personalized correspondence
- Scheduling and monitoring
- No code development environment
- Reporting and collaboration
- Data from multiple sources
Communication Distribution
- Unified and configurable system
- Communication distribution efficiency
- Multi-channel communication
- Content access and archival
- Communication tracking and validation
Communication Monitoring
- Real-time monitoring
- Batch communication
- Alerts and notifications
- Flexible reporting
- Secure archival and access
Communication Templates
- Ready-to-use template library
- Versioning with maker-checker
- Multi-lingual support
- Automated import and export of templates
- Notifications and reporting
Where are you in your digital transformation journey?
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Case Study
Leading Insurance Company Enhances Customer Service with...
The organization faced challenges in delivering effective customer communications due to manual, time-consuming processes, and ...
eBook
Modernize your Customer Communications
Modern customers want timely, relevant, and accurate communication through their preferred engagement channels. One flawed ...
Video
Transforming Customers’ Experiences
Watch how these business leaders have modernized their operations to create an engaging and responsive ...
Brochure
OmniOMS Communication Template Library
Design engaging customer communications with user-friendly and ready-to-use templates