Last updated on: November 16, 2023


Data Privacy is a fundamental principle within a modern society. Data privacy is not – unlike the term may first suggest – all about data, but about the people, of whom information (data) is processed. Data privacy is a fundamental right, which refers to the protection of the personal rights of natural, living people. Every person should have the opportunity to decide, who gets which information about him on which occasion (informational self-determination).

Newgen Software Technologies Limited (“Company”) is strongly committed to protect the privacy of its customers and have taken all necessary and adequate measures to protect the confidentiality, integrity of the customer’s information and its transmission to its affiliates and third parties under the applicable statutory and regulatory requirements.

Keeping private data and sensitive information safe is paramount. If items like financial data, healthcare information, and other personal consumer or user data get into the wrong hands, it can create a dangerous situation. The lack of access control regarding personal information can put individuals at risk for fraud and identity theft.

Additionally, a data breach at the government level may risk the security of entire countries. And if one occurs within your company, it could make your proprietary data accessible to a competitor.

This is where data protection laws come into play. As an increasingly large portion of our lives and activities occur online, cybersecurity is an ever-growing concern.

Scope and Consent

This Privacy Policy describes the collection, use, disclosure, retention, and protection of your personal information by Newgen Software Technologies Limited and its affiliates (hereafter referred to as “Newgen/we/us/our”). This policy applies to any Newgen website where this Privacy Policy appears in the footer, and to any Newgen application, service, or tool (collectively “Services”) where this Privacy Policy is referenced, regardless of how it is used or accessed, including via mobile devices.

By using Newgen’s Services and/or submitting web forms and/or registering for an account on our website, you are accepting the terms of this Privacy Policy and Newgen’s Terms of Use, and you are consenting to the collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Policy. If you do not provide the information Newgen requires, we may not be able to provide all of our Services to you.

If you reside in India, you are contracting with Newgen Software Technologies Limited, located at A-6, Satsang Vihar Marg, Qutab Institutional Area, New Delhi – 110 067, India. If you reside outside of India, you are contracting with one of the international Newgen.

A complete list of Newgen’s registered offices is available here: View All Newgen Offices

The company you are contracting with is your data controller and is responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with Newgen’s Privacy Policy. Your data controller may transfer your data to other entities, subsidiary companies, or members within the Newgen brand, and/or to third parties. Newgen may process your personal information in other offices, including in India.


Personal Information

“Personal information” is any information that can be associated with a specific person and could be used to identify that specific person, whether from that data or from other information that Newgen has, or is likely to have, access to. Newgen does not consider “Personal Information” to include information that has been made anonymous or has been aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.

“Sensitive Personal Data”, may include, but is not limited to, social security numbers, information related to racial or ethnic origins, political opinions, religion, or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership status.


Newgen may amend this Privacy Policy at any time by posting the amended terms on this page. All amended terms automatically take effect 30 days after they are posted. Newgen will announce any material changes to this Privacy Policy on this page.

What Personal Information is Collected

Newgen may collect, process, and retain personal information from you, and any devices (including mobile devices) that you may use, when you use our services, provide your information via our web forms, update or add information to your account, or otherwise correspond with Newgen regarding our services.

The personal information Newgen may collect includes the following:

  1. Personal information that you share when you use Newgen’s services or register for an account with Newgen. This includes:
    • Identifying information, such as your name, addresses, telephone numbers, or email addresses, shared when you register for an account with Newgen or submit a demo request to Newgen
    • You may also provide Newgen with other information through web forms, by updating or adding information to your account, or through your participation in community discussions, chats, and dispute resolution processes, and/or when you otherwise correspond with Newgen regarding our Services
    • Additional information that Newgen is required and/or authorized, by applicable national laws, to collect and process in order to authenticate or identify you, or to verify the information that Newgen has collected about you
    • While visiting the premises personal data, such as your name, image, mobile numbers, and official address is collected by Newgen
    • CCTV at our sites may collect images of visitors, which falls under personal data
  2. Personal information that Newgen collects automatically when you use our services, submit a web form, or register for an account with Newgen. This includes:
    • Geo-location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services, by any application on your mobile device, in your device’s “Settings” menu
    • Computer and connection information, such as statistics on your page views, traffic to and from our websites, referral URLs, ad data, your IP addresses, your browsing history, and your web log information

Personal Information We Collect Using Cookies, Web Beacons, and Similar Technologies

Newgen use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, the links you click, and other actions you take on our services, as well as within our advertising or e-mail content.

For more information about the use of these technologies, and how to control them, see Newgen’s “Notice on Cookies, Web Beacons and Similar Technologies.”

Depending on the type of browser you are using, your browser’s default settings may allow all cookies to be set.

Purpose for which personal information is used/retained

Newgen uses the aforementioned personal information to:

  • Provide and improve our services
  • Provide you with a personalized experience on our websites
  • Contact you about your account and Newgen’s services
  • Provide customers with specific information or services
  • Provide you with personalized advertising and marketing
  • Detect, prevent, mitigate, and investigate fraudulent or illegal activities

Newgen may retain your personal information as long as is necessary and relevant for our operations. Additionally, Newgen may retain personal information from closed accounts to comply with any applicable national laws, prevent fraud, collect any owed fees, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions that are permitted or required by the applicable national laws.

Choice of Communication

You have a choice about how Newgen should use your personal information to communicate with you, send you marketing information, and provide you with customized and relevant advertising, as well as whether you want to remain subscribed to Newgen’s communications.

Communication Preferences

You can control the methods by which Newgen may contact you and choose which marketing communications you want to receive. Also, you can control your preferences and settings for member-to-member communication.


If you do not wish to receive marketing communications from Newgen, you can unsubscribe using the link in any marketing e-mails you receive, change your communication preferences within your Newgen account, or indicate your communication preferences by responding to any direct communication from Newgen. Keep in mind, Newgen does not sell or rent your personal information to third parties for their marketing purposes.

Withdraw Consent

If you withdraw your consent for the use or disclosure of your personal information, for purposes set out in this Privacy Policy, you may not have access to all of Newgen’s services—Newgen may not be able to provide you all of the services and customer support offered to our users and authorized under our Privacy Policy and Terms of Use.

Security Measures

Newgen undertakes a number of security measures to maintain the safety of the Provider’s personal information and protects your information using our best-in-the-industry technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, and alteration.

In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

If you believe your privacy has been breached, please contact us following the instructions in the “Questions or Complaints” section below.

To view Newgen’s third party certifications, you can visit our “About Us” page.

Questions or Complaints

If you have a question or a complaint about this Privacy Policy, Newgen’s global privacy standards, or our information handling practices, you can reach Newgen’s Privacy Office by sending an e-mail to

If you are dissatisfied with any aspect of how we collect and use your data, you have the right to complain to the relevant supervisory authorities.

GDPR Information – for Our European Union Visitors and Customers

For the purpose of GDPR, the data controller of your personal data, disclosed via the Newgen website for marketing and informational purposes, is Newgen Software Technologies Limited, A-6, Satsang Vihar Marg, Qutab Institutional Area, New Delhi – 110 067, India.

Newgen does not solicit or require, nor should you disclose to Newgen, any sensitive personal data, submitted via Newgen’s website or otherwise.

Newgen will only process your personal data in accordance with the applicable data protection and privacy laws. We require certain personal data in order to provide you with access to the information you request on our website.

If you have submitted a form on Newgen’s website in order to access specific information, you will have been asked to check a box indicating your consent to provide your data for these express purposes. This consent provides us with the legal right to process your data as required under the applicable laws. You have the right to withdraw this consent at any time. If you do not agree to our use of your personal data as described in our Privacy Policy, please do not provide your personal data via Newgen’s website.

Your data, including any personal data that we collect from you, may be transferred to, stored by, and processed by Newgen and our affiliates, as well as other third parties within/outside the country in which you reside, including, but not limited to, India, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world.

By providing your personal data and confirming your consent via our website, you agree to allow Newgen to transfer, store, and/or process your data. We will take all the reasonably necessary steps to ensure that your data is treated securely and in accordance with the terms of our Privacy Policy.

We will only retain your personal data for marketing purposes during the period of time that we retain your consent, unless a longer retention period is required or permitted by law (ex. for regulatory purposes). We will request continued consent to retain your data on an annual rolling basis.

We do not use your personal data for the purpose of automated decision making.

Opt-out: You may contact us at any time to opt out of (i) direct marketing communications, (ii) our collection of personal data, (iii) any new processing of your personal data that may be carried out beyond the original purpose of data collection, and/or (iv) the transfer of your personal data outside the European Economic Area (EEA). Please note that your use of some of Newgen’s website and your ability to receive additional information may be ineffective or limited upon opting out.

Your Rights

  • You may access the data we hold about you at any time, via your profile/account or by contacting us directly
  • You can also contact us to update or correct any inaccuracies in your personal data
  • In certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data
  • Newgen does not provide direct services to you using the personal data you disclose via our website. So, while you have the right to request that your data be moved, our data usage activities do not necessitate that we move your data to another third party in order to continue receiving our services
  • You may contact us at at any time to address any other questions you may have about your personal data, and our use of your personal data

Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, and communication management capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries. Newgen unlocks simple with speed and agility.