Communication Designer
Create engaging communications with simple, drag-and-drop functionalities.
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Customer Communication Designing Software
Design highly personalized and engaging communications using drag-and-drop capability. Enable component-based designing of communications for consistency, compliance, and standardization. Embed various types of graphs, charts, tables, images, fillable elements, and barcodes, and leverage multi-lingual capability.


Intuitive Visual Designer
- Easy-to-use, drag-and-drop designing tool
- User-friendly interface to capture variables and data fields
Device-friendly, Multi-lingual Communications
- HTML support for creating responsive and device-friendly e-mail communications
- Multi-lingual communications for reaching and appealing to a larger customer base
Modern, Templatized Communications
- Charts and graphs for visually appealing and attractive communications
- Importing of existing designs for reusability and quick template development

Versioning, Sorting, and Bundling
- Template versioning with a check-in/out feature and assigned rights
- Defined bundles based on zip code, city, or other criteria
Data Encryption and Masking
- Configurable passwords, digital signatures, 1-D and 2-D barcodes, watermarks, and HIPAA and PCI DSS-level encryption standards
- Maintain customers’ data confidentiality by masking account numbers, policy numbers, etc.
Third-party Data Integration
- Third-party integration using web services
- Integration with multiple data sources, including MS SQL and Oracle through ODBC/JDBC connections, or import data from CSVs, JSONs, and XMLs
Capabilities of Newgen OmniChannel Cusotmer Engagement Platform
Success Stories

Policy generation in under 5 seconds

Automation of 300+ templates

Communication creation in 1-2 hours
Learn more

Webinar
Communication Journey Orchestration for Contextual...
On-Demand
Watch this 30-minute webinar to address your need for customer-centric and personalized communications.

eBook
The Need For Modernizing Customer Communications
Customers today demand instant and personalized communications through their channel of choice. They want self-service ...

Whitepaper
Open-source Software for Streamlining Customer Onboarding?
Leverage a customer onboarding solution, built on a commercial digital automation platform, or invest in ...

Whitepaper
6 Ways to Achieve Excellent Customer Service and Improve...
Download this whitepaper to explore how you can ensure better customer service, exceed your customers’ expectations, ...