Contextual Content Services Platform - Contextual Content Services Platform

Newgen OmniDocs

Contextual Content Services Platform

Create a workplace without boundaries with anytime-anywhere content access and document management

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Traditional Ways of Managing Content Can Slow You Down

A deluge of varied content
across data sources

Lack of collaboration, critical functionality and
anytime-anywhere access

Critical business information
locked in documents

regulatory compliances

You need right information—at the right time, right place.

It’s time to simplify your content-centric processes while infusing context in your engagements. Industry analysts have defined a Content Services Platform (CSP) as a tool or set of tools an enterprise uses to strategically use their growing content, data, and document needs. Going beyond a traditional ECM or content management systems, Newgen’s CSP allows enterprises to create, collaborate, share, transform, and leverage that content in business processes and to gain insight.

Unlock Simple with Newgen’s Content Services Platform

Newgen was recognized as a Visionary in the 2021 Gartner Magic Quadrant for CSPs. Our ECM solution allows you to leverage a modern and efficient way to derive business value from all your content.
The Newgen ECM suite is composed of content services, process services, records management, and collaboration tools, built on a microservices-based architecture. Newgen brings critical back-office and operational use cases (customer-centric business solutions) and a complete set of integrated services for both enterprises and SMBs, with key verticals being manufacturing, finance, government, insurance, and healthcare.
Build mission-critical content-centric applications rapidly, and easily deploy on-cloud or on-premises. Unlock content repositories and deliver business information via an engaging user experience. Deliver a better customer experience using the power of your digital content.

Trusted by Leading Industry Analysts and Customers

“Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen”

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2023

“Newgen provides an extensive set of tooling to enable developers to build business applications using low-code/no-code techniques.”

A “Visionary” in
Gartner MQ for Content Services Platforms, 2021

With Our Content Services Platform, You Can Do It All

From enterprise content management (ECM) to capturing, processing, storing, and extending content for different industry use cases

Contextual Content Services Platform

Content Lifecycle Management

Create, manage, share, and archive different types of content with anytime-anywhere access. Complete information management with the flexibility to access and deliver digital content across all channels and devices.

Content ManagementEnterprise SearchRecords Management

Contextual Content Services Platform

Business Process Digitization

Digitize front-and back-end processes while intelligently capturing and extracting critical information from paper and digital documents. Leverage low-code content workflow capabilities to ensure rapid design and development of content-centric applications

Multi-channel Capture, Intelligent Extraction

Contextual Content Services Platform

Employee Productivity

Enable anytime-anywhere access, management, and real-time collaboration. Foster a hybrid culture with robust integration and empower employees with smart search and intelligent recommendations

Enterprise Search, Content Integration

Contextual Content Services Platform

Content Intelligence

Go beyond traditional ECM and unlock the possibilities of your end-to-end digital business. Utilize AI-powered capabilities for accurate content extraction, automatic document classification, and machine learning/sentiment analysis for smarter decision making. With model training studio, learn about new types of content for classification and metadata extraction.

Content ClassificationIntelligent Extraction

Contextual Content Services Platform

Information Governance and Compliance

Ensure safe access to content while maintaining security against unauthorized access to information. Enable long-term retention and disposition of enterprise records. Mitigate risk and meet regulatory compliances with records management certifications like DoD5015.2, VERS, NRAA, ISO 15489-1::2016, ISO 16175-1:2020, and ISO 16175-2:2020.

Records Management

Contextual Content Services Platform

Content Business Applications

Leverage our comprehensive content services to build new or enhance existing business applications. Take advantage of our turnkey solutions to streamline enterprise-wide content while ensuring seamless integration with your existing applications and maximizing your investments

OmniDocs WorkDesk, Secure Messaging Center

Next Step

Enterprise Content Management Modernization

Seamlessly migrate from your legacy ECM system to create a digital workplace.

Act Now

Content Services Platform - Also Available as a Part of NewgenONE

NewgenONE, the comprehensive digital transformation platform, combines native process automation, content services, and communication management capabilities

Where are you in your digital transformation journey?

We have compiled tools and documents to help you in your journey. Knowing that “what you see depends on where you stand,” we have something for you, as a line-of-business operations in-charge, an IT leader, or a C-level executive, for your industry-specific needs.
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At this stage, you might find that the available technology/solution is going beyond your initial expectations in terms of scope. This is also the stage of building consensus among your peers for your industry-specific needs, whether you are a line-of-business operations in-charge, an IT leader, or a C-level executive.
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This stage is all about looking beyond features and functions. After all, addressing just the immediate need can translate into “short term gain but long-term loss.” Invest in a technology that solves for your today’s needs and is extensible and configurable for your unknown future needs. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you don’t want to go through the same process in another 2-3 years !
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It all comes down to choosing the right partner. Their innovation history, industry focus, local presence, support services, partner ecosystem, technology strength, cost effectiveness, customer references, risk rating, and lot more needs to be evaluated. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you are all evaluating them from your unique perspectives!
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That feeling of achievement and relief after a successful, on-time, in-budget project is all what you look for. Believe us, the feeling is mutual. As a line-of-business operations in-charge, an IT leader, or a C-level executive, make sure you celebrate the milestone, recognize everyone who made the project successful, and identify your additional digital needs.
Learn more

Frequently Asked Question

What are content services platforms?

Content services refer to the combination of IT infrastructure, new-age technologies, and unique functionalities that enable end-to-end management of enterprise-wide content. A content services platform establishes a digital and connected workplace, empowering all the users with contextual information and access to relevant content.


For example, Newgen Content Services Platform offers innovative tools to capture content from multiple sources, manage it in a secure, centralized repository, and make information accessible to the relevant stakeholders anytime, anywhere. It offers flexibility to access or deliver content via mobile and cloud, creating a highly connected and digital workplace. Furthermore, it helps enterprises mitigate business risks by ensuring compliance with various regulatory requirements and securing business-critical information.

How do large enterprises leverage content services platforms?

Large enterprises use content services platforms to:

  1. Ensure content governance and compliance
  2. Enable efficient content extraction
  3. Facilitate secure information access
  4. Drive contextual engagement
  5. Streamline content lifecycle
  6. Enable hybrid records management

Should an enterprise upgrade its enterprise content management platform to a modern content services platform?

Yes. Continuously changing regulatory requirements, evolving customer expectations, and increased competition are driving organizations to upgrade to content services platforms. In order to stay ahead of the curve, enterprises must modernize their content management systems, especially to keep up with the growing influx of content, in various formats and through multiple channels.

While your old content management system may be serving your business needs right now, the pervasive nature of the content and the importance of data and insights cannot be overlooked. You must invest in a content services platform that maximizes your current infrastructure and technology investments while giving you the flexibility and agility to adapt to future evolving requirements and business gaps.


With a content services platform upgrade, you can:

  1. Transform the way you manage your content
  2. Enable a seamless, secure, and digital workplace
  3. Enable artificial intelligence and machine learning-driven smarter decisions
  4. Empower your IT workforce
  5. Allow for effective collaboration and communication between stakeholders
  6. Ensure business continuity with cloud-based deployment
  7. Stay secure and compliant with regulatory requirements
  8. Leverage a foolproof migration strategy
  9. Facilitate a rapid and on-budget go-live

Why should you deploy a content services platform on the cloud?

A cloud-based content services platform is a cost-effective alternative to a traditional on-premise setup. It enables a seamless flow of content across the organization, allowing users to access content anytime-anywhere. You can start with minimal investment and opt for a pay-as-you-go model per your scalability needs.

The “speed of business transformation” is the real game-changer in today’s competitive business environment. It is one of the most compelling reasons for adopting the cloud, along with the following:


  • Transit to a Remotely Distributed Environment
  • Build a Connected Enterprise
  • Ensure Scalability and Flexibility
  • Optimize Costs
  • Improve Collaboration and Visibility
  • Ensure Certainty with a Disaster Recovery Plan
  • Be Compliant with Regulations

You can leverage the content services platform on the cloud to operate in a remote environment, meet evolving business needs, integrate seamlessly with your existing IT systems, and deliver a delightful customer experience.