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Recognized as a “Leader” in The Forrester Wave™: Content Platforms, Q1 2025

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Newgen Recognized as a ‘Leader’ in the IDC MarketScape for CCM!

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24 Patents Filed | 84% Quicker Turnaround Time | 90% Reduction in Manual Tasks | $1Mn+ Yearly Increase in Customer Lifetime Value | 50% Reduction in Operational Cost | 75% Increased Process Visibility | Up to 300% Increase in Productivity | 50% Increase in Straight-through Processing | 200 Million Documents Migrated from Existing System | 100 Workflows Streamlined | 24 Patents Filed | 84% Quicker Turnaround Time | 90% Reduction in Manual Tasks | $1Mn+ Yearly Increase in Customer Lifetime Value | 50% Reduction in Operational Cost | 75% Increased Process Visibility | Up to 300% Increase in Productivity | 50% Increase in Straight-through Processing | 200 Million Documents Migrated from Existing System | 100 Workflows Streamlined | 24 Patents Filed | 84% Quicker Turnaround Time | 90% Reduction in Manual Tasks | $1Mn+ Yearly Increase in Customer Lifetime Value | 50% Reduction in Operational Cost | 75% Increased Process Visibility | Up to 300% Increase in Productivity | 50% Increase in Straight-through Processing | 200 Million Documents Migrated from Existing System | 100 Workflows Streamlined | 24 Patents Filed | 84% Quicker Turnaround Time | 90% Reduction in Manual Tasks | $1Mn+ Yearly Increase in Customer Lifetime Value | 50% Reduction in Operational Cost | 75% Increased Process Visibility | Up to 300% Increase in Productivity | 50% Increase in Straight-through Processing | 200 Million Documents Migrated from Existing System | 100 Workflows Streamlined | 24 Patents Filed | 84% Quicker Turnaround Time | 90% Reduction in Manual Tasks | $1Mn+ Yearly Increase in Customer Lifetime Value | 50% Reduction in Operational Cost | 75% Increased Process Visibility | Up to 300% Increase in Productivity | 50% Increase in Straight-through Processing | 200 Million Documents Migrated from Existing System | 100 Workflows Streamlined | 24 Patents Filed | 84% Quicker Turnaround Time | 90% Reduction in Manual Tasks | $1Mn+ Yearly Increase in Customer Lifetime Value | 50% Reduction in Operational Cost | 75% Increased Process Visibility | Up to 300% Increase in Productivity | 50% Increase in Straight-through Processing | 200 Million Documents Migrated from Existing System | 100 Workflows Streamlined |

Meet NewgenONE AI Agents

Harper is an AI Agent that helps you audit 100% of your calls, highlights what your customers want, and provides you with clear steps to improve conversions. It simplifies sales and enhances customer experience for your business.

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AI Agents

Marvin is your go-to agent for automating routine tasks and processes. With advanced AI, Marvin streamlines operations, handles data entry, and reduces errors with remarkable accuracy, and enhances overall productivity.

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AI Agents

LumYn is an AI agent that helps financial institutions identify revenue growth opportunities by analysing customer behaviour. Its conversational AI simplifies data analysis, while a low-code environment enables fast deployment and experimentation.

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Harper is an AI Agent that helps you audit 100% of your calls, highlights what your customers want, and provides you with clear steps to improve conversions. It simplifies sales and enhances customer experience for your business.

Read More →

AI Agents

Marvin is your go-to agent for automating routine tasks and processes. With advanced AI, Marvin streamlines operations, handles data entry, and reduces errors with remarkable accuracy, and enhances overall productivity.

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AI Agents

LumYn is an AI agent that helps financial institutions identify revenue growth opportunities by analysing customer behaviour. Its conversational AI simplifies data analysis, while a low-code environment enables fast deployment and experimentation.

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NewgenONE AI Vertical Agents

Credit Decisioning Engine

Early Warning System

Loan Collections

Invoice Extraction

Know Your Customer

Vendor Management

Underwriting Assistant

Trade Finance Document Checker

Early Claim Probability

Policy Retention Engine

Newgen delivers fast time to value

Forrester analyzed the Total Economic Impact™ of Newgen and its low-code and cloud-based platform

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371 %

return on investment

$29 Mn+

value generated

6 months

payback

NewgenONE Platform for Superannuation

Customers

Customers

Customers

Customers

Customers

Customers

Customers

Customers

What Can We Help You With?

Digital Account Opening

Experience a 10x increase in new accounts opened from digital channels

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Consumer Lending

Modernize your consumer lending with an end-to-end AI-enabled automation platform

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Commercial Lending

Automate up to 70% of commercial lending journey and scale operations by 50% using AI-powered banking solutions

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Trade Finance

Achieve first-time-right processing rate of 50% with comprehensive compliance

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Insurance

Enable faster policy issuance, intelligent underwriting and improved claims processing with end-to-end digital workflows

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Healthcare

Innovated for a Smarter, Digital Future for Healthcare

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Government

Build digital trust in the age of AI

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Shared Service Centres

Leverage our low code digital transformation platform to deliver business value to your customers

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Leadership Insights

Agentic AI: The Future of Enterprise Transformation

How AI agents are transforming BFSI, handling complex decision-making in real time
The role of Generative AI in enhancing customer experience, employee productivity, and operational efficiency
Real-world use cases, from AI-driven customer calls to fraud detection and claims processing

Lead with an Industry-recognized Platform

Forrester

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2025

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Gartner

2024 Gartner® Magic Quadrant™ for Enterprise Low-code Application Platforms

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IDC

Recognized as a Leader in IDC’s MarketScape Worldwide Automated Document Generation and Customer Communication Management 2024

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Forrester

A “Leader” in The Forrester Wave™: Content Platforms, Q1 2025

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Gartner

2024 Gartner® Magic Quadrant™ for Enterprise Low-code Application Platforms

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IDC

Recognized as a Leader in IDC’s MarketScape Worldwide Automated Document Generation and Customer Communication Management 2024

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Hear it From Your Peers

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Customer Speak

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Bryan Wilken

Bryan Wilken

CIO & COO

Bank Midwest

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Steven Gutierrez

Steven Gutierrez

Digital Onboarding Director – Deposits

Centennial Bank

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Angela Perkins

Angela Perkins

Manager – Appeals and Grievances

Centene

Customer Speak

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Bryan Wilken

Bryan Wilken

CIO & COO

Bank Midwest

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Steven Gutierrez

Steven Gutierrez

Digital Onboarding Director – Deposits

Centennial Bank

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Angela Perkins

Angela Perkins

Manager – Appeals and Grievances

Centene

Customer Speak

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Bryan Wilken

Bryan Wilken

CIO & COO

Bank Midwest

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Steven Gutierrez

Steven Gutierrez

Digital Onboarding Director – Deposits

Centennial Bank

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Newgen has the ability to automate many of the items that have a large compliance risk. With the implementation of these items my team has been able to improve compliance audits to above 98% consistently. As a business partner when there is a change needed Newgen tries to identify quick solutions to ensure the team continues to function to the high quality expected within the appeals department. Response time and root cause is above expectations with communication back to business within hours of submitting the concern.

Angela Perkins

Angela Perkins

Manager – Appeals and Grievances

Centene

Customers Speak

With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.

With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.

With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.

Dr. Tariq Saleh Taha

Dr. Tariq Saleh Taha

Chief Retail Banking Officer

Bank Dhofar

Customers Speak

Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.

Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.

Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.

Mr. Simon Adu-Gyamfi

Mr. Simon Adu-Gyamfi

Director, Banking Operations

Fidelity Bank Ghana Limited

Customers Speak

With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.

With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.

With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.

Vinodanand Jha

Vinodanand Jha

Sr. Vice President – Information Technology and Administration

Olam International Ltd. Gabon

We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.

We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.

We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.

Amit Sadhwani

Amit Sadhwani

GM Finance

Travel Corporation of India

We’re happy with our partnership with Newgen. Their DMS and BPM solutions have enabled us to streamline document workflows, improve backend processes, and deliver quicker, personalized customer communication.

We’re happy with our partnership with Newgen. Their DMS and BPM solutions have enabled us to streamline document workflows, improve backend processes, and deliver quicker, personalized customer communication.

We’re happy with our partnership with Newgen. Their DMS and BPM solutions have enabled us to streamline document workflows, improve backend processes, and deliver quicker, personalized customer communication.

Vikram Jain

Vikram Jain

Chief Technology Officer and Business Transformation

Universal Sompo General Insurance Ltd.

Customers Speak

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.

Liza Montelibano

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Customers Speak

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.

Liza Montelibano

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.

Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.

Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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Case Studies

Case Study: A US-based Health Plan Transforms Operations with Newgen’s Provider Lifecycle Management Solution

Case Study: A Global Wealth Management Services Group Automates Online Credit Processing with Newgen

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Find Your Winning Strategy with Newgen

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