NewgenONE Enterprise Content Management is a market leading platform that drives enterprise-wide digital transformation through end-to-end management of enterprise content. The platform connects content and processes with context and enables organizations to go digital.

NewgenONE Enterprise Content Management platform offers smart tools to capture content from multiple sources, manage it in a secure centralized repository and make information accessible across content-centric processes. It offers flexibility to access or deliver content over mobile and cloud, creating a highly connected and digital workplace. Further, it helps enterprises mitigate business risks by ensuring compliance with various regulatory requirements and securing business critical information.

Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.

The Forrester Wave™: Content Platforms, Q1 2023

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Customer Speak
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“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”
Greg Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”
“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”
“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”
Matt Layer

Matt Layer

Matt Layer

Chief Lending Officer

LCNB National Bank

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“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”
Michael DeCouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Features of Newgen Enterprise Content Management Software

Content Lifecycle Management

Content Lifecycle Management

Create, manage, share, and archive different types of content with anytime-anywhere access. Complete information management with the flexibility to access and deliver digital content across all channels and devices.

Business Process Digitization

Business Process Digitization

Digitize front-and back-end processes while intelligently capturing and extracting critical information from paper and digital documents. Leverage low-code content workflow capabilities to ensure rapid design and development of content-centric applications.

Employee Productivity

Employee Productivity

Enable anytime-anywhere access, management, and real-time collaboration. Foster a hybrid culture with robust integration and empower employees with smart search and intelligent recommendations.

Content Intelligence

Content Intelligence

Go beyond traditional ECM and unlock the possibilities of your end-to-end digital business. Utilize AI-powered capabilities for accurate content extraction, automatic document classification, and machine learning/sentiment analysis for smarter decision making. With model training studio

Information Governance and Compliance

Information Governance and Compliance

Ensure safe access to content while maintaining security against unauthorized access to information. Enable long-term retention and disposition of enterprise records. Mitigate risk and meet regulatory compliances with records management certifications.

Content Lifecycle Management

Content Lifecycle Management

Create, manage, share, and archive different types of content with anytime-anywhere access. Complete information management with the flexibility to access and deliver digital content across all channels and devices.

Business Process Digitization

Business Process Digitization

Digitize front-and back-end processes while intelligently capturing and extracting critical information from paper and digital documents. Leverage low-code content workflow capabilities to ensure rapid design and development of content-centric applications.

Employee Productivity

Employee Productivity

Enable anytime-anywhere access, management, and real-time collaboration. Foster a hybrid culture with robust integration and empower employees with smart search and intelligent recommendations.

Content Intelligence

Content Intelligence

Go beyond traditional ECM and unlock the possibilities of your end-to-end digital business. Utilize AI-powered capabilities for accurate content extraction, automatic document classification, and machine learning/sentiment analysis for smarter decision making. With model training studio

Information Governance and Compliance

Information Governance and Compliance

Ensure safe access to content while maintaining security against unauthorized access to information. Enable long-term retention and disposition of enterprise records. Mitigate risk and meet regulatory compliances with records management certifications.

How is Newgen’s ECM Software different?

Traditional Enterprise Content Management

Focus on managing content

Human interventions

Mostly paper-based documents

Simple linear internal workflows

Single cohesive repository

Monolithic architecture, self-contained system

Modern Content Services

Focus on pervasive utilization of content

Al-ML powered cognitive services

Electronic, paper-based, email, social, and audio-video Content

Collaboration and extended enterprise

Large-scale federated repositories

Modular, services-based architecture

Cloud and hybrid deployments

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All you need to know about Enterprise Content Management Software

Enterprise Content Management (ECM) is an all-encompassing term that defines a set of processes and strategies used to capture, manage, and deliver content. Rather than a single technology or procedure, ECM utilizes a combination of methods to support critical information management. This information can then be distributed to employees, stakeholders, and customers.

Enterprise Content Management software has evolved over the years as new and innovative forms of content are introduced to professional work environments and continues to be a critical function to support business practices.

In traditional Enterprise Content Management software, the definition of content generally refers to any information printed on paper documents such as invoices, spreadsheets, or reports. However, that definition has expanded to include any digital information such as email messages, audio and video files, social media posts, web content, and more.

When working with large volumes of content, it is essential to implement an ECM solution to streamline content distribution with workflow automation routing to achieve the full benefits of the platform. With functionalities ranging from capturing content from multiple sources, managing it in a secure, centralized repository, and making information and file-sharing accessible across content-centric processes, Newgen enables business leaders to build a boundaryless workplace with anytime-anywhere content access.

The success of a digital transformation initiative largely depends on how an enterprise is capturing and digitizing content, organizing and storing that content for different use cases, utilizing its context in business processes and decisions, and preserving that content for compliance. Selecting the right ECM platform thus is a key part of your digital transformation initiatives.

Web Content Management (WCM) – also often known as Content Management System (CMS) – is considered a subset of ECM. These systems focus on publishing and managing content across different channels like websites, blogs, etc.

A modern ECM platform is deployed for managing information in your enterprise,

  • From account opening in a bank to managing a claim process in an insurance firm
  • From disbursement of government grants to matching and paying against supplier invoices for a multi-national manufacturer
  • From onboarding an employee to managing your marketing repository
  • And many more use cases – varying from simple to complex business scenarios
  • Multi-channel content management for digital customers
  • Analytics for contextual customer interaction
  • 100% accurate content capture for faster turnaround time
  • Speedy capture, storage, and access of voluminous content
  • Automated operational workflows to serve customers better
  • Robotic process automation for lightspeed tasks execution
  • Fast deploying, upgrading, and recovering functionalities
  • Extensibility with content services integration/aggregation
  • User-centric modularity across ECM application landscape
  • Enterprise-wide content application access
  • Tracking capabilities for continuous improvements and ensuring timely actions
  • Repository agnostic to connect disparate document management systems
  • Microservices around records management, archival, process workflows, business rules, etc.
  • Microservices architecture to deploy selected services in different environments, such as public, private, and hybrid settings

Enterprise Content Management typically processes two types of content: structured and unstructured. Structured content, like code repositories and databases, is data that is pre-defined. Unstructured content is information that doesn’t have a container format, such as Microsoft Word documents, PDFs, company emails, and presentations.

Organizations can choose between deploying ECM software in the cloud or on-premise. Cloud-based (or SaaS) ECM simplifies mobile and remote access and offers more flexible licensing models. Using in-house information management systems allows more physical control over your content and adds a few additional layers of security and granular control of permissions.

Enterprise Content Management software can be broken down into five major components: capture, manage, store, preserve and deliver. Each component of Enterprise Content Management plays a significant role in the content management process. Here are basic descriptions of each component:

  • Capture: Acquires and delivers data into digital form to help automate data entry tasks and reduce human error
  • Manage: Directs and connects data through collaboration and workflow tools to simplify indexing, retention, and purging.
  • Store: Stows and categorizes data using a repository, a library tool, and the hardware (servers, cloud-storage, or optical disks.)
  • Preserve: Data is backed up and sustained for long-term usage
  • Deliver: Approved users are provided with the data they need when they need it

Enterprise Content Management describes the approach organizations take in managing the end-to-end lifecycle of their content, from origination to disposition, while providing the flexibility to access and deliver digital content across all channels and devices.

Business leaders must create a connected and digital workplace to empower their employees with contextual information and easy access to content, thereby driving more informed interactions with customers, partners, and stakeholders.

End-users can search for specific content within large volumes of structured and unstructured information using full-text natural requests. An ECM system will retrieve it instantly regardless of their device or location. From there, the user may edit, print, read or reformat the content as needed. Enterprise Content Management systems also automate document capture, decreasing the time spent manually scanning and reformatting content.

An outdated ECM software can hurt your organization in more ways than you’d think. Enterprise content management modernization is the key to creating an agile, sustainable, and future-proof organization. Listed here are 10 main benefits of Enterprise Content Management modernization:

  • Customers expect contextual engagement and superior customer experience
  • Interactions must be omnichannel
  • Content is pervasive and is continuously evolving in its format and scale
  • Security, risk, and compliance requirements are constantly changing
  • Workforces must be customer-centric, productive, and able to work remotely
  • Enterprises must be collaborative-driven
  • Operations must be elastic and agile
  • Operations require intelligent automation
  • Digital business models demand an extended enterprise
  • Integrate APIs and BPMs with simplicity
  • Create documents automatically dependent on templates and form entries

Technological advancements, increased demand for company efficiency, and an uprise in data breaches make ECM more critical now than ever before. As a result, it’s crucial for organizations to manage content effectively for integration purposes and to help them make effective business decisions.

Company productivity and efficiency increase as their dependency on paper and physical documents decreases. Businesses that don’t implement ECM risk losing valuable time and assets. If disaster strikes, companies that don’t securely store content can lose that information, leading to significant business interruptions.

Advancements in technology, mobile apps, and remote and cloud technology create new business opportunities. In addition, new types of content are also emerging in the form of social media, video, and audio. Businesses should adapt to these advancements by implementing ECM software to continue to organize data and optimize business performance.

An ECM platform will do these five basic operations for you – capture, process, store, integrate, and archive. While choosing an ECM platform, you must at least assess these key capabilities,

  1. Holistic content lifecycle management
  2. Intelligent multi-channel content capture
  3. Intelligent classification and storage
  4. Scalable, federated repository and discovery
  5. Robust, end-to-end records management
  6. Proactive management of security, risk, and compliance
  7. Integration and microservices
  8. Mobile and cloud accessible
  9. Extended enterprise and collaboration
  10. Rapid business application development
  11. Intelligent process automation
  12. Intelligent automation and analytics

There is a wide range of business process management and document management capabilities in today’s platforms. Choosing the right solution for your business involves understanding how content is currently used throughout your enterprise and how automated workflows and process engineering should work to improve the use of content.

According to TechTarget, basic elements of ECM software should incorporate the following:

  • content lifecycle management
  • workflow management
  • information governance
  • content management systems
  • collaboration tools
  • enterprise document management
  • digital asset management

An Enterprise Content Management implementation is a complex process involving various departments within an organization. Therefore, before implementing ECM, organizations need to develop a strategy to identify their specific priorities and get clarity on the necessary procedures and technologies their new solution will entail.

Before implementation, businesses should perform a content audit by documenting all the types of content their organization deals with and who handles what data. ECM is collaborative, and multiple departments must be involved in the implementation process. Organizations should create a team centered around these multiple groups to reach success.

Organizations should clearly understand what an ECM implementation will achieve, and the best way to do so is to define goals. Regardless of the industry or department implementing ECM, users will likely share these common goals:

  • Eliminate the dependency on paper
  • Streamline all business processes
  • Reduce organizational risk
  • Optimize productivity
  • Improve customer service

An ECM implementation never truly ends. Businesses should build in the capability to refine, configure, and perfect ECM software over time to maximize business value and achieve success throughout the company.