Process Insights

Leverage analytics and simulations for continuous process improvement.

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 Process Analytics and Insights Software - Process Insights

Process Analytics and Insights Software

Look into the future! Analyze trends and predict the impact of strategic changes within your enterprise using our process insights tool. Uncover business risks and bottlenecks by evaluating historical data and creating real-world, industry-standard simulations.

 -  - Process Insights
Process Insights

What-if Scenarios and Analysis

  • Historical data analyzer for identifying bottlenecks, delayed activities, and demand spikes
  • Industry-standard simulator for analyzing potential outcomes

Configurable Simulations

  • Web-based interface for creating real-world scenarios
  • Preemptive reconfiguration of processes to deliver better business values

Heatmaps, Reports, and Drilldowns

  • Color-coded heatmaps and summarized reports for various KPIs
  • Process- to activity-level drilldowns and advanced visualization
Process Insights

AI-driven Forecasting and Analytics

  • Workload and completion time predictions based on past data
  • “Best course of action” suggestions to meet the desired process KPIs
  • Better resource utilization through recommended resource allocation, resulting in cost-effectiveness and reduced turnaround times

KPI Monitoring and SLA Adherence

  • Monitoring of process and activity-level KPIs, including the percentage of SLAs met, average TAT, and resource usage
  • Adherence with process and activity-level SLAs with real-time visualization and optimization

Comprehensive Analysis

  • Time trend analysis for complete monitoring of processes
  • Root cause analysis by deep diving into reports

Intelligent Process Automation capabilities of NewgenONE Platform

Configure business rules to make your business more agile and responsive

Manage case-related content and communications in an intelligent and dynamic environment

Leverage analytics and process simulations for continuous process improvement

Leverage a user-friendly interface to design workflows and define data models

Standardize and optimize end-to-end ad hoc and business-critical workflows

Optimize processes using comprehensive insights and drill-down dashboards

Go beyond task automation. Address customer journey with end-to-end process automation

Secure and Easy access to contextual information and tasks for informed and timely decisions

Gamify day-to-day tasks to improve employee engagement and productivity

Success Stories

Account opening and loan disbursal in 2-3 days - Process Insights
Account opening and loan disbursal in 2-3 days
US-based bank automates and streamlines account opening and lending processes...
90% increase in workforce productivity - Process Insights
90% increase in workforce productivity
NIC Bank centralizes and digitizes their processes to improve productivity...
Improved agility and responsiveness - Process Insights
Improved agility and responsiveness
National Commercial Bank Jamaica leverages a low code digital transformation platform...

Frequently Asked Questions

Does NewgenONE provide task mining and process discovery?

The NewgenONE platform provides its own process mining tool and process insights for detailed analysis. The tools enable bottleneck identification, simulation, what-if-analysis, and optimization. For customers requiring task mining and process discovery capabilities, the platform integrates with Soroco and Celonis.

How can process insights help identify bottlenecks and inefficiencies in a workflow?

Process insights can help identify bottlenecks and inefficiencies in a workflow by providing a clear view of the end-to-end process, including how long each step takes, how many resources are used, and where delays occur. This information can be used to pinpoint specific areas that require improvement, such as unnecessary steps or handoffs, slow manual processes, or overloaded resources. By analysing process data, organizations can identify patterns and trends that may not be apparent from individual process steps, allowing for targeted improvements and more efficient and effective workflows.

How can process insights be used to improve customer experience?

Process insights can be used to improve customer experience by identifying areas of the process that are causing delays or errors and correcting them to reduce customer wait times and errors. Also, by analyzing the customer journey, organizations can gain insights into how customers interact with their processes and identify areas that can be improved to enhance customer satisfaction and loyalty.

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