Communication Distribution
Enable secure distribution of communication content through customers’ preferred channels.
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Customer Communication Distribution Software
Leverage a unified system to track and send messages via e-mail, SMS, and WhatsApp. Ensure timely communication with customers through the channel of their choice using our dynamic distribution engine.
Furthermore, ensure compliance with regulatory requirements related to the archival of physical and electronic communication records. Secure communication content in various forms to enhance information accessibility and faster retrieval.


Unified and Configurable System
- Single, centralized system enabling timely delivery of communication through customers’ preferred channels
- Configurable communication modes and preferences per customer needs
Communication Distribution Efficiency
- Efficient document distribution through parallel processing
- Support for multiple output formats, including PDF, fillable PDF/UA, PostScrip, AFP
Multi-channel Communication
- Rule-based distribution to enable communication across digital and traditional channels
- Ready-made adaptors for distribution across social media platforms

Content Access and Archival
- Integration with third-party archival systems to store and access communication content like Amazon S3 and Azure Blob
- Secure archival of communications, without scripting
Communication Tracking and Validation
- Tracking delivery status of communications, including delivered, clicked, undelivered, and bounced
- Sampling and proofing for output validation before distribution
Capabilities of Newgen OmniChannel Cusotmer Engagement Platform
Success Stories

Policy generation in under 5 seconds

Automation of 300+ templates

Communication creation in 1-2 hours
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Case Study
Saudi Arabian Conglomerate Automates Invoice Processing...
Case study of how a leading petrochemical and industrial company was able to reduce turnaround ...

Case Study
Leading Bank Automates Document-centric Processes with...
The client bank, located on one of the prominent islands near Australia, has been catering ...

Case Study
Automating Communications for an Australian State...
The client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. ...

Webinar
Communication Journey Orchestration for Contextual...
On-Demand
Watch this 30-minute webinar to address your need for customer-centric and personalized communications.