Customer Communication Distribution Software

Leverage a unified system to track and send messages via e-mail, SMS, and WhatsApp. Ensure timely communication with customers through the channel of their choice using our dynamic distribution engine.

Furthermore, ensure compliance with regulatory requirements related to the archival of physical and electronic communication records. Secure communication content in various forms to enhance information accessibility and faster retrieval.

Unified and Configurable System

Single, centralized system enabling timely delivery of communication through customers’ preferred channels
Configurable communication modes and preferences per customer needs

Communication Distribution Efficiency

Efficient document distribution through parallel processing
Support for multiple output formats, including PDF, fillable PDF, PostScript, AFP, HTML, text, and MS Word

Multi-channel Communication

Rule-based distribution to enable communication across digital and traditional channels
Ready-made adaptors for distribution across social media platforms

Content Access and Archival

Integration with third-party archival system to store and access communication content like Amazon S3
Secure archival of communications, without scripting

Communication Tracking and Validation

Tracking delivery status of communications, including delivered, clicked, undelivered, and bounced
Sampling and proofing for output validation before distribution

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Digital and Social Sensing

Decipher your customers’ interactions across channels...

Communication Designer

Create engaging communications with simple, drag-and-drop...

Communication Generation

Deliver personalized and responsive communications.

Communication Distribution

Enable secure distribution of communication content...

Communication Monitoring

Stay on top of customer communications with end-to-end...

Communication Templates