Communication Monitoring

Stay on top of customer communications with end-to-end visibility.

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 Customer Communication Monitoring Software - Communication Monitoring

Customer Communication Monitoring Software


Maintain a 360-degree view of your customers’ communication life cycle through comprehensive dashboards and reports. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs.

 -  - Communication Monitoring
Communication Monitoring

Real-time Monitoring

  • Comprehensive tracking of communication across all channels, using dashboards for a holistic view
  • Customizable dashboards tailored for department and business needs

Batch Communication

  • Batch communication dashboard with filters for schedule, job, status and/or timestamp
  • Pause, retry, resume, and stop capabilities to control high volume communication batches

Alerts and Notifications

  • Automatic alerts and notifications of communication generation and distribution status
  • Monitoring of read, unread, or bounced communications, as well as click rates of promotional offers
Communication Monitoring

Flexible Reporting

  • User-defined customizable reports to suit business needs
  • Detailed operational reports with graphs, charts, and drill downs
  • Multiple dashboard views for ease of comprehension
  • Export of monitoring data to various formats including Microsoft Excel

Secure Archival and Access

  • Archival of monitoring logs to meet audit and compliance requirements
  • Access to dashboards and reports based on department and role

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Decipher your customers’ interactions across channels...

Create engaging communications with simple, drag-and-drop...

Deliver personalized and responsive communications.

Enable secure distribution of communication content...

Stay on top of customer communications with end-to-end...

Design engaging communications with user-friendly...

Success Stories

Policy generation in under 5 seconds - Communication Monitoring
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Communication Monitoring
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Communication Monitoring
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

Learn more

Webinar: Communication Journey Orchestration for Contextual Engagement

Webinar

Communication Journey Orchestration for Contextual...

On-Demand

Watch this 30-minute webinar to address your need for customer-centric and personalized communications.

eBook: The Need For Modernizing Customer Communications

eBook

The Need For Modernizing Customer Communications

Customers today demand instant and personalized communications through their channel of choice. They want self-service ...

Whitepaper: Open-source Software for Streamlining Customer Onboarding?

Whitepaper

Open-source Software for Streamlining Customer Onboarding?

Leverage a customer onboarding solution, built on a commercial digital automation platform, or invest in ...

Whitepaper: 6 Ways to Achieve Excellent Customer Service and Improve Retention

Whitepaper

6 Ways to Achieve Excellent Customer Service and Improve...

Download this whitepaper to explore how you can ensure better customer service, exceed your customers’ expectations, ...