NewgenONE Platform
Communication Monitoring
Stay on top of customer communications with end-to-end visibility.
Maintain a 360-degree view of your customers’ communication life cycle through comprehensive dashboards and reports. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs.
Communication Monitoring Capabilities of NewgenONE Platform
Real-time Monitoring
Comprehensive tracking of communication across all channels, using dashboards for a holistic view
Customizable dashboards tailored for department and business needs
Batch Communication
Batch communication dashboard with filters for schedule, job, status and/or timestamp
Pause, retry, resume, and stop capabilities to control high volume communication batches
Alerts and Notifications
Automatic alerts and notifications of communication generation and distribution status
Monitoring of read, unread, or bounced communications, as well as click rates of promotional offers
Flexible Reporting
User-defined customizable reports to suit business needs
Detailed operational reports with graphs, charts, and drill downs
Multiple dashboard views for ease of comprehension
Export of monitoring data to various formats including Microsoft Excel
Secure Archival and Access
Archival of monitoring logs to meet audit and compliance requirements
Access to dashboards and reports based on department and role
