Communication Generation

Deliver personalized and responsive communications.

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 Customer Communication Generation Software - Communication Generation

Customer Communication Generation Software


Generate highly personalized batch, on-demand, and interactive communications. Enable job-based generation and scheduling of output cycles based on your customers’ preferences. Also, deliver consistent communications in real time by leveraging an exhaustive gallery of templates and information from enterprise applications and systems.

 -  - Communication Generation
Communication Generation

Real-time and Ad-hoc Communications

  • Real-time communication generation with access to customer information
  • Ad-hoc communication generation from website, mobile, or business applications

Personalized Correspondence

  • Relevant, targeted communications based on customer profiles
  • Interactive editor for controlled and permission-based editing of the document to support one-on-one correspondence

Scheduling and Monitoring

  • Job-based output scheduling, especially for communications such as bills, financial statements, and policies
  • Controlled and permission-based editing for reduced errors
Communication Generation

No-code Development Environment

  • User-friendly, no coding document generation tool
  • Output optimization through automatic sorting and bundling of documents

Reporting and Collaboration

  • Real-time status monitoring through detailed operational reports
  • Concurrent collaboration for reviews and approvals

Data from Multiple Sources

  • Integration with a template gallery and various applications
  • Core systems integration for automatic data population from enterprise systems

Omnichannel Engagement capabilities of NewgenONE Platform

Create engaging communications with simple, drag-and-drop functionalities

Enable secure distribution of communication content through customers’ preferred channels

Generate and deliver personalized and responsive communications at scale

Stay on top of customer communications with end-to-end visibility

Design engaging and responsive communications with user-friendly templates

Decipher your customers’ interactions across channels using AI and ML

Success Stories

Policy generation in under 5 seconds - Communication Generation
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Communication Generation
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Communication Generation
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

Learn more

Brochure: Customer Engagement Platform for Insurers

Brochure

Customer Engagement Platform for Insurers

Newgen’s Customer Engagement Platform enables insurers to streamline and automate end-to-end customer engagement journey so ...

August 2023

Case Study: India-based Prominent Health Insurance Company Automates Insurance Renewal Communications Journey with Newgen

Case Study

India-based Prominent Health Insurance Company Automates...

India-based Prominent Health Insurance Company Automates Insurance Renewal Communications Journey with Newgen

June 2023

Brochure: Customer Communications Management (OmniOMS)

Brochure

Customer Communications Management (OmniOMS)

Newgen's comprehensive Customer Communications Management (CCM) suite - OmniOMS is a unified communications platform that ...

June 2023

Case Study: Saudi Arabian Conglomerate Automates Invoice Processing with Newgen

Case Study

Saudi Arabian Conglomerate Automates Invoice Processing...

Case study of how a leading petrochemical and industrial company was able to reduce turnaround ...

July 2022