Newgen OmniOMS

Omnichannel Customer Engagement

Enhance customer experience with personalized and consistent communications across channels

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Your Customers Demand Personalized and Omnichannel Engagements

Timely and
on-demand interactions

Consistent communication
at every touchpoint

Contextual responses
across channels

Any Slippage Can Hurt Your Customer Longevity and Overall Business

It’s time to holistically manage customer communications across channels and business applications

Unlock Simple with Newgen Customer Engagement Platform

Design, manage, and distribute end-to-end communications from one centralized platform. Deliver transformed experiences to your customers by delivering personalized communication across channels. Improve up sell and cross-sell opportunities across touchpoints, including e-mail, SMS, social, web, print, and business applications

Trusted by Leading Industry Analysts and Customers

A Business Automation “Leader” in the 2021 Aspire Leaderboard for CCM

Michael Decouto - Chief Digital and Marketing Officer - Clarien Bank Bermuda - Omnichannel Customer Engagement
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system for our customers along with automating the credit card process. We plan to launch Newgen’s omnichannel customer engagement (CCM) platform to further improve our customers’ experience.

Michael Decouto

Chief Digital and Marketing Officer

Clarien Bank Bermuda

With Our Customer Engagement Platform, You Can Do It All

From customer communication management (CCM) to social listening to communication enabling your business applications

Omnichannel Customer Engagement

User-friendly Template Design

Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, ensure personalized, effective, and compliant communications in line with your branding guidelines

Modern Designer, User-friendly Templates

Omnichannel Customer Engagement

Personalized Customer Experience

Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions

Communication Generation, Digital and Social Sensing

Omnichannel Customer Engagement

Scalability and Compliance

Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web

Tracking and Monitoring

Omnichannel Customer Engagement

Seamless and Secure Communications

Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Ensure security of content available in different forms and enhance information accessibility and retrieval

Secure Distribution

Next Step

Customer Communication Management Modernization

Upgrade your existing CCM to deliver a personalized customer experience across channels.

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Omnichannel Customer Engagement Platform - Also Available as a Part of NewgenONE

NewgenONE, the comprehensive digital transformation platform, combines native process automation, content services, and communication management capabilities