Omnichannel Customer Engagement - Omnichannel Customer Engagement

Newgen OmniOMS

Omnichannel Customer Engagement

Enhance customer experience with personalized and consistent communications across channels

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Your Customers Demand Personalized and Omnichannel Engagements

Timely and
on-demand interactions

Consistent communication
at every touchpoint

Contextual responses
across channels

Any Slippage Can Hurt Your Customer Longevity and Overall Business

It’s time to holistically manage customer communications across channels and business applications

Unlock Simple with Newgen Customer Engagement Software

Design, manage, and distribute end-to-end communications from one centralized platform. Deliver transformed experiences to your customers by delivering personalized communication across channels. Improve up sell and cross-sell opportunities across touchpoints, including e-mail, SMS, social, web, print, and business applications

Trusted by Leading Industry Analysts and Customers

A Business Automation “Leader” in the 2021 Aspire Leaderboard for CCM

Michael Decouto - Chief Digital and Marketing Officer - Clarien Bank Bermuda - Omnichannel Customer Engagement
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system for our customers along with automating the credit card process. We plan to launch Newgen’s omnichannel customer engagement (CCM) . . .

Michael Decouto

Chief Digital and Marketing Officer

Clarien Bank Bermuda

With Our Customer Engagement Solutions, You Can Do It All

From customer communication management (CCM) to social listening to communication enabling your business applications

Omnichannel Customer Engagement

User-friendly Template Design

Design engaging customer communications with user-friendly and ready-to-use templates that do not require any coding. Configure responsive communications and apply personalization rules while maintaining security. Furthermore, effortlessly migrate communication templates from legacy CCM systems to modern cloud-based OmniOMS platform

Modern Designer, User-friendly Templates

Omnichannel Customer Engagement

Personalized Customer Experience

Enable responsive customer interactions across channels, and document generation through self-service portals. Reduce the customer’s wait time and deliver a delightful experience. Leverage digital sensing to listen to your customers across channels in real time and analyze their interactions

Communication Generation, Digital and Social Sensing

Omnichannel Customer Engagement

Scalability and Compliance

Leverage the cloud-native platform services to scale with ease and deliver brand-compliant communications faster. The cloud-friendly platform, with docker support on container architecture, enables organizations to ensure quick and effortless deployments with no downtime. Ensure 100% auto archival of every communication while complying with regulatory and data protection requirements. Maintain a 360-degree view of your customers’ communication life cycle by using comprehensive dashboards and reports

Tracking and Monitoring

Omnichannel Customer Engagement

Seamless and Secure Communications

Leverage integration ecosystem and cloud-ready APIs for SaaS applications to ensure seamless and secure information flow across systems. Ensure security and confidentiality of sensitive customer data to meet regulatory guidelines

Secure Distribution

Next Step

Customer Communication Management Modernization

Upgrade your existing CCM to deliver a personalized customer experience across channels.

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Omnichannel Customer Engagement Platform - Also Available as a Part of NewgenONE

NewgenONE, the comprehensive digital transformation platform, combines native process automation, content services, and communication management capabilities

Where are you in your digital transformation journey?

We have compiled tools and documents to help you in your journey. Knowing that “what you see depends on where you stand,” we have something for you, as a line-of-business operations in-charge, an IT leader, or a C-level executive, for your industry-specific needs.
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At this stage, you might find that the available technology/solution is going beyond your initial expectations in terms of scope. This is also the stage of building consensus among your peers for your industry-specific needs, whether you are a line-of-business operations in-charge, an IT leader, or a C-level executive.
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This stage is all about looking beyond features and functions. After all, addressing just the immediate need can translate into “short term gain but long-term loss.” Invest in a technology that solves for your today’s needs and is extensible and configurable for your unknown future needs. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you don’t want to go through the same process in another 2-3 years !
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It all comes down to choosing the right partner. Their innovation history, industry focus, local presence, support services, partner ecosystem, technology strength, cost effectiveness, customer references, risk rating, and lot more needs to be evaluated. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you are all evaluating them from your unique perspectives!
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That feeling of achievement and relief after a successful, on-time, in-budget project is all what you look for. Believe us, the feeling is mutual. As a line-of-business operations in-charge, an IT leader, or a C-level executive, make sure you celebrate the milestone, recognize everyone who made the project successful, and identify your additional digital needs.
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