Handle dynamic and complex government cases efficiently with NewgenONE Case Management solution—built on a low-code platform. Smoothly manage diverse scenarios across industries, catering to both predictable and non-predictable case needs. Utilize cutting-edge capabilities, such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and real-time collaboration, to deftly oversee case-related information, documents, and communications—all in one place. Administer legal cases, fraud investigations, citizen service requests, and compliance effortlessly with multilingual support for both Arabic and English.

Deliver Superior Services Across Case Types

Investigative

Conduct complex investigations with ease that require extensive information gathering, data analysis, and conclusive deduction. Uncover insights quickly and make informed decisions with all relevant information at your fingertips

Service Request Management

Handle all types of service requests, including social welfare applications, permit processing, and infrastructure requests. Roll out prompt, effective, and accurate responses to citizen needs

Legal

Enhance compliance and legal coordination. Efficiently manage legal cases, including litigation, compliance, and contract management. Streamline the legal process, from documentation to communication, ensuring frictionless case management

Incident Management

Address public grievances and emergency responses related to natural disasters, public safety threats, and IT system failures. Track incidents promptly, deliver swift resolution, and uninterrupted services.

Financial

Oversee financial transactions, public fund allocation, and budget management seamlessly. Get a clear overview of financial operations, ensuring transparency and accuracy

Governance, Risk, and Compliance

Administer systematic governance and complaint management with ease. Stay compliant with laws, policies, and procedures. Achieve comprehensive risk management, upholding organizational integrity and public trust

Investigative

Conduct complex investigations with ease that require extensive information gathering, data analysis, and conclusive deduction. Uncover insights quickly and make informed decisions with all relevant information at your fingertips

Service Request Management

Handle all types of service requests, including social welfare applications, permit processing, and infrastructure requests. Roll out prompt, effective, and accurate responses to citizen needs

Legal

Enhance compliance and legal coordination. Efficiently manage legal cases, including litigation, compliance, and contract management. Streamline the legal process, from documentation to communication, ensuring frictionless case management

Incident Management

Address public grievances and emergency responses related to natural disasters, public safety threats, and IT system failures. Track incidents promptly, deliver swift resolution, and uninterrupted services.

Financial

Oversee financial transactions, public fund allocation, and budget management seamlessly. Get a clear overview of financial operations, ensuring transparency and accuracy

Governance, Risk, and Compliance

Administer systematic governance and complaint management with ease. Stay compliant with laws, policies, and procedures. Achieve comprehensive risk management, upholding organizational integrity and public trust

Features of NewgenONE Case Management Solution

Case Linkage and Insights

Visualize linkages and uncover patterns, insights, and associations between cases, sub-cases, and stakeholders within the system. Make smarter, data-driven decisions with a clear view of all connections

microchip-ai

GenAI Capabilities

Use GenAI-driven NewgenONE Marvin to quickly summarize documents. Get instant answers to case-related queries, and receive next-best action recommendations based on contextual insight

Task Management

Initiate and assign tasks promptly with predefined parameters. Manage both routine and ad-hoc tasks efficiently, with hassle-free operations.

Reporting and Analytics

Generate comprehensive reports using static, dynamic, and run-time data. Empower your team to collaborate seamlessly and gain actionable insights

Document Generation

Create template-based certificates, decision letters, and memorandums in multiple languages, including English and Arabic. Analyze multiple documents and datasets efficiently with features, such as comparison, notes, and annotation capabilities

Offline Connectivity

Access documents and input data on surveys or questionnaires even when offline. Maintain uninterrupted workflows regardless of connectivity issues

Case Linkage and Insights

Visualize linkages and uncover patterns, insights, and associations between cases, sub-cases, and stakeholders within the system. Make smarter, data-driven decisions with a clear view of all connections

microchip-ai

GenAI Capabilities

Use GenAI-driven NewgenONE Marvin to quickly summarize documents. Get instant answers to case-related queries, and receive next-best action recommendations based on contextual insight

Task Management

Initiate and assign tasks promptly with predefined parameters. Manage both routine and ad-hoc tasks efficiently, with hassle-free operations.

Reporting and Analytics

Generate comprehensive reports using static, dynamic, and run-time data. Empower your team to collaborate seamlessly and gain actionable insights

Document Generation

Create template-based certificates, decision letters, and memorandums in multiple languages, including English and Arabic. Analyze multiple documents and datasets efficiently with features, such as comparison, notes, and annotation capabilities

Offline Connectivity

Access documents and input data on surveys or questionnaires even when offline. Maintain uninterrupted workflows regardless of connectivity issues

Key Benefits of NewgenONE Case Management Solution

Recommended For You

Featured Image

17 Nov, 2016

E-Office – Building a paperless future for Government with BPM

Featured Image

28 Mar, 2016

E-Governance: Reforming Government through Efficient Office Automation

Featured Image

03 Sep, 2014

The M-Governance Opportunity

Featured Image

03 May, 2024

eBook: Transforming Processes Globally with Future-ready Solutions

Featured Image

23 Jan, 2024

eBook: Forward Momentum 2024: Future-proofing Government Organizations

Featured Image

28 Aug, 2023

eBook: Delivering Experience Across Citizen Lifecycle

Featured Image

06 Apr, 2020

Whitepaper: Improving Effectiveness of Child & Family Welfare Programs

Featured Image

05 Mar, 2018

Whitepaper: Enabling Transparent and Efficient Delivery of Citizen Services

icon-angle icon-bars icon-times