Enable end-to-end automation of complex and content-centric business processes. Leverage integrated robotic process automation to centrally manage agile business rules and streamlining processes. Furthermore, respond to unanticipated scenarios using platform’s dynamic case management capabilities.

What can you do with Newgen Digital Process Automation Solution?

Handle complex and mission-critical use cases

DPA system having BPM at their core should be designed to handle sophisticated mission-critical processes that span across enterprises. With the growing business complexities, organizations need platforms that provide a wide array of functionalities including but not limited to, case management, complex decision and logic support, integrations, robotic process automation (RPA), content management, process optimization, document automation, embedded AI/ML, and many more

Deliver large number of digital applications that handle unique, less complex, and wide use cases

With digital being an imperative, organizations are also demanding larger number of simpler applications and workflows that can handle unique and situational requirements spanning across departments and teams. These tools should offer simple-to-use development experience along with governance capabilities that enable their adoption across a wider range of developer personas

Provide general-purpose low code capabilities

In addition to automating applications that involve critical processes and workflows, organizations are also looking to develop applications that are data-driven. As a result, organizations now expect DPA system to offer capabilities beyond workflows to develop modern user interfaces, web portals, mobile apps, conversational interfaces, and others. These platforms should also offer intuitive developer experience to a wide range of developer personas to rapidly deliver applications.

Handle complex and mission-critical use cases

DPA system having BPM at their core should be designed to handle sophisticated mission-critical processes that span across enterprises. With the growing business complexities, organizations need platforms that provide a wide array of functionalities including but not limited to, case management, complex decision and logic support, integrations, robotic process automation (RPA), content management, process optimization, document automation, embedded AI/ML, and many more

Deliver large number of digital applications that handle unique, less complex, and wide use cases

With digital being an imperative, organizations are also demanding larger number of simpler applications and workflows that can handle unique and situational requirements spanning across departments and teams. These tools should offer simple-to-use development experience along with governance capabilities that enable their adoption across a wider range of developer personas

Provide general-purpose low code capabilities

In addition to automating applications that involve critical processes and workflows, organizations are also looking to develop applications that are data-driven. As a result, organizations now expect DPA system to offer capabilities beyond workflows to develop modern user interfaces, web portals, mobile apps, conversational interfaces, and others. These platforms should also offer intuitive developer experience to a wide range of developer personas to rapidly deliver applications.

How does Newgen solve for your DPA needs?

Rapid Application Development

Rapidly design, develop, and implement powerful enterprise-grade applications for web and mobile with easy point-and-click configurability while leveraging a robust low code platform. Create domain-rich solutions to cater to dynamically evolving business requirements

Business Process Automation

Automate complex, content-centric, enterprise-wide business processes while centrally managing agile business rules and streamlining processes through integrated robotic process automation. Furthermore, respond to unanticipated scenarios by leveraging the platform’s dynamic case management capabilities

Contextual Engagement

Capture, manage, and consume content, generated in the context of business processes. Derive context from information, residing across various sources, and deliver personalized communications to customers across multiple touchpoints

Continuous Improvement

Continuously optimize business processes to enhance customer experience, improve employee productivity, and reduce operational costs with process analytics and intelligence, system-based recommendations, real-time reporting, and monitoring

Rapid Application Development

Rapidly design, develop, and implement powerful enterprise-grade applications for web and mobile with easy point-and-click configurability while leveraging a robust low code platform. Create domain-rich solutions to cater to dynamically evolving business requirements

Business Process Automation

Automate complex, content-centric, enterprise-wide business processes while centrally managing agile business rules and streamlining processes through integrated robotic process automation. Furthermore, respond to unanticipated scenarios by leveraging the platform’s dynamic case management capabilities

Contextual Engagement

Capture, manage, and consume content, generated in the context of business processes. Derive context from information, residing across various sources, and deliver personalized communications to customers across multiple touchpoints

Continuous Improvement

Continuously optimize business processes to enhance customer experience, improve employee productivity, and reduce operational costs with process analytics and intelligence, system-based recommendations, real-time reporting, and monitoring

Organizations looking for an advanced content platform capable of scaling for heavy workloads and that need deployment flexibility and advanced automation and AI capabilities should consider Newgen.

The Forrester Wave™: Content Platforms, Q1 2023

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Customer Speak
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Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customer Speak
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Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak
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Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

Quote Icon
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.
Michael-decouto

Michael DeCouto

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customers Speak
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With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.
With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.
With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.
Tahir-Taha

Dr. Tariq Saleh Taha

Dr. Tariq Saleh Taha

Chief Retail Banking Officer

Bank Dhofar

Customers Speak
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Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.
Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.
Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.
simonadu

Mr. Simon Adu-Gyamfi

Mr. Simon Adu-Gyamfi

Director, Banking Operations

Fidelity Bank Ghana Limited

Customers Speak
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With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.
With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.
With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.
Vinodanand-jha

Vinodanand Jha

Vinodanand Jha

Sr. Vice President – Information Technology and Administration

Olam International Ltd. Gabon

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We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.
We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.
We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.
amit-sadhwani

Amit Sadhwani

Amit Sadhwani

GM Finance

Travel Corporation of India

Customers Speak
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Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Liza Montelibano

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

Customers Speak
Quote Icon
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.
Liza Montelibano

Liza Montelibano

Liza Montelibano

Chief Financial Officer & Corporate Information Officer

Aboitiz Power Corporation

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Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, execution, focus, and flexibility.
Greg-Sullins

Greg Sullins

Greg Sullins

Executive Vice President

Wilson Bank & Trust

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All you need to know about Digital Process Automation

Enterprises adopting Business Process Management (BPM) platform to drive cost reduction as their primary objective is a thing of the past. Now, the organizations are moving towards a customer-centric operating model with an overall digital transformation as their primary goal. Focus on digital transformation has urged organizations to build and deliver applications faster, focus on superior user experience, and drive innovation at the customer’s pace.

DPA solution is a set of tools and technologies that accelerates organization-wide digital transformation by bringing together people, processes, applications, devices, systems, and information. It uses rapid development tools to automate or partially automate tasks and processes that involve human interaction and span across multiple applications.

Since digital transformation requires access to systems and processes that are complex and mission-critical, a strong BPM will always be there at the core a modern and versatile Digital Process Automation Platform. It is because of this reason that DPA is often considered as the evolution of BPM.

Digital Automation in account opening processes in the banking industry. Traditionally, customers had to visit a physical branch, fill out numerous forms, and wait for the bank to manually process their applications.
With digital automation, customers can now initiate the account opening process online. The system guides them through the necessary steps, automatically verifies identity documents, and checks for completeness. Automated workflows then route the application for approval, and if everything meets the criteria, the account is created. This not only enhances the customer experience by providing a seamless and quick onboarding process but also improves operational efficiency for the bank by reducing manual effort and processing time.

Listed here are 14 key considerations for selecting an ideal Digital Process Automation Solution:

  • Low code development
  • Process modeling and orchestration
  • User interface designer (web portals and forms)
  • Complex rules and logic support
  • Dynamic case management
  • Data modeling and management
  • Robotic process automation
  • Content management
  • Analytics and process intelligence
  • Omni-channel customer engagement
  • Document automation
  • Integration capability with other systems
  • Scalability
  • Administrator features and role-based access control

Business Process Management (BPM) is a comprehensive approach to managing and optimizing end-to-end business processes involving automated and manual steps. On the other hand, Digital Process Automation (DPA) is a specific subset of BPM that emphasizes the automation of individual tasks within digital processes, leveraging technologies like robotic process automation (RPA) and low-code platforms. While BPM encompasses a broader range of processes and may involve both digital and non-digital aspects, DPA focuses on the streamlined automation of digital workflows, emphasizing agility and adaptability in rapidly changing business environments.

In simple terms, Business Process Management (BPM) is the overall strategy for managing and improving business processes. Digital Process Automation (DPA) is a specific tool or technology within BPM that focuses on automating digital tasks and workflows to make them more efficient. BPM is like the big picture, while DPA is a specific way to achieve automation within that bigger picture.

Digital Process Automation (DPA) and Robotic Process Automation (RPA) are both technologies aimed at automating business processes, but they have distinct differences. DPA focuses on automating end-to-end digital processes, orchestrating tasks, and improving overall efficiency. It often involves complex workflows and integrates with various systems. On the other hand, RPA is more specialized, using software bots to automate repetitive, rule-based tasks usually performed by humans. While DPA handles broader digital processes, RPA excels in automating specific, routine tasks, mimicking human interactions with user interfaces. In essence, DPA is about streamlining entire digital processes, whereas RPA is a targeted solution for automating repetitive manual tasks.

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