Superannuation

Transform super processes with Newgen’s Superannuation Solution, built on a low-code platform—NewgenONE. Designed to optimize every aspect, from advice journeys to member communications and claims, the solution automates end-to-end processes, eliminating manual intervention. By leveraging advanced automation, streamline operations, make informed decisions, minimize operational costs, and maximize resource utilization. Furthermore, adapt to the dynamic regulatory environment, providing a responsive and frictionless experience for administrators and members alike.

Core Highlights Newgen’s Superannuation Solution

Claims Management

Omnichannel claim initiation, ensuring accessibility and convenience for claimants across different communication channels
Claim registration and policy eligibility checks, minimizing errors, enabling only the eligible claims get processed, saving time and resources
Reduced data entry through bulk scanning and extraction, increasing overall efficiency

Advice Journey

Rules-based auto-assignment of queries and cases to qualified staff for efficient handling
Tracking of incoming and outgoing member interactions to ensure a seamless experience
Complete management of advice journeys, spanning from initial inquiry to comprehensive advice and guidance

Service Request Management

End-to-end management of all queries, requests and complaints, from initial interaction to case resolution
Omnichannel request initiation for seamless accessibility across different communication channels
Automated updates and notifications to members via email/SMS, ensuring timely communication

Content Management

Easily create, capture, manage, distribute, and archive different types of content with quick and convenient access from their preferred devices.
AI/ML-based content classification and extraction along with metadata enrichment

Member Communication

Automated communications across the member’s journey, ensuring timely engagement and improving member satisfaction
Clear and accurate batch and on-demand communications
Extensive template management, including flexible designing and authoring, ensuring consistent branding and messaging across all communications
Efficient white space optimization and rule-based personalization, maximizing the effectiveness of messages, leading to higher engagement and improved response rate

Oversight Management

Event-based triggers to monitor service-level agreement (SLA) breaches and fraudulent activities, ensuring timely intervention and compliance adherence with standards, safeguarding integrity
Rule-based case allocation and processing of cases, thereby optimizing resource allocation
Intuitive dashboards to fetch detailed reports, monitor KPIs, performances, and turnaround time (TAT)