Record, track, and resolve employee service requests throughout your organization. Leverage our unified case management capability to manage service requests for activities including investigation, arbitration, grievances, litigation, appeals, and ethics, for increased visibility, standardization, and employee satisfaction. Empower your case workers to effectively handle sometimes complex and unpredictable service requests with the support of contextual content and smart analytics.

Features of Newgen Employee Service Request Management Software

Case Management Jump-start

Pre-configured solution accelerator to manage service requests effectively and automatically

Business rules management system with a core rule engine, based on organizational policies and procedures

Multi-channel Employee Engagement

Seamless intake of service requests and grievances from multiple sources including forms, anonymous emails, call centers, etc.

Mobile platform to enable end users to initiate and execute tasks on-the-go

Compliance-centric Responses

Automatic syncing with union and company policies to ensure adherence

Prioritization of cases based on the nature of the request/grievance, SLAs, and regulatory compliances

Objective Decision-making and Process Visibility

Case pattern analytics based on recorded employee history for better decision making

360-degree visibility across the redressal workflow with tracking capabilities in accordance with SLAs and regulatory compliances

Full Administrative Tracking

Administrative capabilities, including interview and appointment scheduling and capture of meeting minutes

Integration with departments’ systems to remove information silos and enable collaboration across teams

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