Employee Service Requests
Quickly track and resolve employee requests and grievances—everything from simple to complex, departmental to enterprise-wide.
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Employee Service Request Management Software
Record, track, and resolve employee service requests throughout your organization. Leverage our unified case management capability to manage service requests for activities including investigation, arbitration, grievances, litigation, appeals, and ethics, for increased visibility, standardization, and employee satisfaction. Empower your case workers to effectively handle sometimes complex and unpredictable service requests with the support of contextual content and smart analytics.


Case Management Jump-start
- Pre-configured solution accelerator to manage service requests effectively and automatically
- Business rules management system with a core rule engine, based on organizational policies and procedures
Multi-channel Employee Engagement
- Seamless intake of service requests and grievances from multiple sources including forms, anonymous emails, call centers, etc.
- Mobile platform to enable end users to initiate and execute tasks on-the-go
Compliance-centric Responses
- Automatic syncing with union and company policies to ensure adherence
- Prioritization of cases based on the nature of the request/grievance, SLAs, and regulatory compliances

Objective Decision-making and Process Visibility
- Case pattern analytics based on recorded employee history for better decision making
- 360-degree visibility across the redressal workflow with tracking capabilities in accordance with SLAs and regulatory compliances
Full Administrative Tracking
- Administrative capabilities, including interview and appointment scheduling and capture of meeting minutes
- Integration with departments’ systems to remove information silos and enable collaboration across teams
Success Stories

Automated and multi-channel lead management

Streamlined and intuitive customer service

Service request fulfillment in 1 day
Learn More

Case Study
A Large US-based Annuities Implements Digital Policy...
Download the complete case study to know how the client leveraged an integrated service request ...
April 2021

Whitepaper
Analyzing the Sales Pipeline to Achieve Revenue Targets
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July 2020

Webinar
Adapting to the New Normal with Enterprise Service...
On-Demand
Listen to the webinar recording, featuring Charles Betz, Principal Analyst - Forrester, Ritesh Varma, Global ...
July 2020

Whitepaper
Automating Sales Processes for Better Opportunity...
The sales transactions between businesses are complex, requiring you to manage end-to-end processes with clockwork ...
July 2020