Digital and Social Sensing
Decipher your customers’ interactions across channels using artificial intelligence and machine learning.
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Digital and Social Sensing Software
Listen to customers across communication channels in real-time and analyze interactions using machine learning (ML) algorithms and artificial intelligence (AI). Identify context to initiate back-end processes and drive appropriate actions for meaningful responses and faster resolutions.


AI-driven Learning
- Supervised ML models based on neural networks to determine intent, classification, and sentiments. Natural language processing and named entity recognition for extracting relevant information
- Ready-to-use, language-agnostic ML models for different verticals
Multi-channel Interactions
- Anytime, anywhere engagement with customers in their preferred communication channels
- Unified, single-stream interactions across all connected networks to enable monitoring of incoming messages
Case Routing and Prioritization
- Auto-routing of customer queries, complaints, etc. to relevant departments
- Prioritizing cases based on urgency, customer requirements, agents’ skill sets, and workload

Automated Response and Engagement
- Delivering automatic, personalized, and contextual responses instantly
- Tracking and reviewing historical customer interactions and events for a holistic view
Monitoring, Reporting, and Insights
- Comprehensive and customizable dashboards, graphical charts, and reports with active, on-demand, and predictive analysis
- Auto-generated insights to enable real-time decision making and to improve customer experience
Platform APIs
- Out-of-the-box REST APIs for quick integration with on-premise, cloud, and hybrid-deployed systems
- Integration with existing IT systems and business applications for seamless information flow
Omnichannel Engagement capabilities of NewgenONE Platform
Success Stories

Policy generation in under 5 seconds

Automation of 300+ templates

Communication creation in 1-2 hours
Learn more

Case Study
Saudi Arabian Conglomerate Automates Invoice Processing...
Case study of how a leading petrochemical and industrial company was able to reduce turnaround ...
July 2022

Case Study
Leading Bank Automates Document-centric Processes with...
The client bank, located on one of the prominent islands near Australia, has been catering ...
July 2022

Case Study
Automating Communications for an Australian State...
The client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. ...
May 2022

Webinar
Communication Journey Orchestration for Contextual...
On-Demand
Watch this 30-minute webinar to address your need for customer-centric and personalized communications.
February 2022