Digital and Social Sensing

Decipher your customers’ interactions across channels using artificial intelligence and machine learning.

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 Digital and Social Sensing Software - Digital and Social Sensing

Digital and Social Sensing Software


Listen to customers across communication channels in real-time and analyze interactions using machine learning (ML) algorithms and artificial intelligence (AI). Identify context to initiate back-end processes and drive appropriate actions for meaningful responses and faster resolutions.

 -  - Digital and Social Sensing
Digital and Social Sensing

AI-driven Learning

  • Supervised ML models based on neural networks to determine intent, classification, and sentiments. Natural language processing and named entity recognition for extracting relevant information
  • Ready-to-use, language-agnostic ML models for different verticals

Multi-channel Interactions

  • Anytime, anywhere engagement with customers in their preferred communication channels
  • Unified, single-stream interactions across all connected networks to enable monitoring of incoming messages

Case Routing and Prioritization

  • Auto-routing of customer queries, complaints, etc. to relevant departments
  • Prioritizing cases based on urgency, customer requirements, agents’ skill sets, and workload
Digital and Social Sensing

Automated Response and Engagement

  • Delivering automatic, personalized, and contextual responses instantly
  • Tracking and reviewing historical customer interactions and events for a holistic view

Monitoring, Reporting, and Insights

  • Comprehensive and customizable dashboards, graphical charts, and reports with active, on-demand, and predictive analysis
  • Auto-generated insights to enable real-time decision making and to improve customer experience

Platform APIs

  • Out-of-the-box REST APIs for quick integration with on-premise, cloud, and hybrid-deployed systems
  • Integration with existing IT systems and business applications for seamless information flow

Omnichannel Engagement capabilities of NewgenONE Platform

Create engaging communications with simple, drag-and-drop functionalities

Enable secure distribution of communication content through customers’ preferred channels

Generate and deliver personalized and responsive communications at scale

Stay on top of customer communications with end-to-end visibility

Design engaging and responsive communications with user-friendly templates

Decipher your customers’ interactions across channels using AI and ML

Success Stories

Policy generation in under 5 seconds - Digital and Social Sensing
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Digital and Social Sensing
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Digital and Social Sensing
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

Learn more

Case Study: Saudi Arabian Conglomerate Automates Invoice Processing with Newgen

Case Study

Saudi Arabian Conglomerate Automates Invoice Processing...

Case study of how a leading petrochemical and industrial company was able to reduce turnaround ...

July 2022

Case Study: Leading Bank Automates Document-centric Processes with Newgen

Case Study

Leading Bank Automates Document-centric Processes with...

The client bank, located on one of the prominent islands near Australia, has been catering ...

July 2022

Case Study: Automating Communications for an Australian State Government-owned Company

Case Study

Automating Communications for an Australian State...

The client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. ...

May 2022

Webinar: Communication Journey Orchestration for Contextual Engagement

Webinar

Communication Journey Orchestration for Contextual...

On-Demand

Watch this 30-minute webinar to address your need for customer-centric and personalized communications.

February 2022