Customer Service Requests
Respond to customer service requests with speed and agility using low code digital automation platform.Request Demo
Sign up to continue
Customer Service Request Management Software
Quickly configure and modify customer service request processes to ensure high levels of customer engagement. Streamline case resolution by leveraging our digital automation platform for an omnichannel customer interaction, quick turnaround time, and unparalleled management of exceptions and escalations.
Customer Case Management
- End-to-end management of all customer queries, requests, and complaints—from initial interaction to case resolution
- Insight into work steps, turnaround times, and approvals
Omnichannel Customer Engagement
- Customer interaction capture through chat, email, SMS, and computer telephony integration
- Agent collaboration and call scripting to improve resolution rate and reduce call handling time
AI-driven Social Listening
- Tracking and listening to customer views on key social channels
- Separation of customer noise from customer voice to accurately view and address concerns
Customer Request Self-service
- Integration with customer self-service portal
- Request raising, status check, and assistance and search capabilities for customers
Customer Feedback and Surveys
- Capture of customer feedback and subsequent report generation
- Creation and administration of basic surveys
Knowledge Repository Management
- Continuously evolving knowledge repository to enable customer service agents in tackling queries
- Original articles and content, created by subject-matter experts and approved for use, to constantly update the repository
Automated and multi-channel lead management
Streamlined and intuitive customer service
Service request fulfillment in 1 day
A Large US-based Annuities Implements Digital Policy...
Download the complete case study to know how the client leveraged an integrated service request ...
Analyzing the Sales Pipeline to Achieve Revenue Targets
A sales pipeline is a reflection of the complete sales process. If the pipeline is ...
Adapting to the New Normal with Enterprise Service...
Listen to the webinar recording, featuring Charles Betz, Principal Analyst - Forrester, Ritesh Varma, Global ...
Automating Sales Processes for Better Opportunity...
The sales transactions between businesses are complex, requiring you to manage end-to-end processes with clockwork ...