Case Study

Member Enrollment Process Automation for a Fortune 500 Health Plan

About the Health Plan

The Health Plan holds expertise in three major areas of Government sponsored health care: Medicaid, Medicare Advantage and Medicare Prescription Drug Plans and serves nearly 6 million members across the United States.

The Stumbling Block

Due to paper-led work approach, the Plan’s agents had to meet beneficiaries to fill enrollment forms. Alternatively, the agents used a web-based portal. But, owing to certain limitations of the portal, agents could not make even minor modifications. All these challenges acted as roadblocks for the Health Plan, affecting the business efficiencies.

Key Outcomes of the Implementation

Download the complete case study to know how the Health Plan agents could initiate branchless and paperless member onboarding, using their smart devices.


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