Communication Templates

Design engaging communications with user-friendly templates.

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 Templates for Customer Communication - Communication Templates

Templates for Customer Communication


Leverage a wide array of simple, ready-to-use templates to create, update, and manage batch, interactive, and on-demand customer communications. Produce personalized communications across multiple channels by selecting fonts, adding images and message lines, inserting secured e-signatures, and embedding targeted marketing offers.

 -  - Communication Templates
Communication Templates

Ready-to-use Template Library

  • Central library of standardized templates to ensure design consistency
  • Creation of master templates for use across all repositories
  • Wide variety of templates including welcome notes, e-statements, payment acknowledgements, promotional letters, and more

Versioning with Maker-Checker

  • Check-in and check-out with base-lining functionality for version control
  • Maker-checker capability and template reading/writing per defined roles and privileges

Multi-lingual Support

  • Template processing in different languages, including English, Spanish, Portuguese, and more
  • Delivery of communications in customers’ preferred languages
Communication Templates

Automated Import and Export of Templates

  • Import and export of designer templates for reuse across users and environments
  • Import of existing PDFs and translation of Word documents into designer templates

Notifications and Reporting

  • Automatic alerts and notifications on template approvals
  • Detailed template utilization reports with graphs, charts, and drill downs

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Decipher your customers’ interactions across channels...

Create engaging communications with simple, drag-and-drop...

Deliver personalized and responsive communications.

Enable secure distribution of communication content...

Stay on top of customer communications with end-to-end...

Design engaging communications with user-friendly...

Success Stories

Policy generation in under 5 seconds - Communication Templates
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Communication Templates
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Communication Templates
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

Learn more

Webinar: Communication Journey Orchestration for Contextual Engagement

Webinar

Communication Journey Orchestration for Contextual...

On-Demand

Watch this 30-minute webinar to address your need for customer-centric and personalized communications.

eBook: The Need For Modernizing Customer Communications

eBook

The Need For Modernizing Customer Communications

Customers today demand instant and personalized communications through their channel of choice. They want self-service ...

Whitepaper: Open-source Software for Streamlining Customer Onboarding?

Whitepaper

Open-source Software for Streamlining Customer Onboarding?

Leverage a customer onboarding solution, built on a commercial digital automation platform, or invest in ...

Whitepaper: 6 Ways to Achieve Excellent Customer Service and Improve Retention

Whitepaper

6 Ways to Achieve Excellent Customer Service and Improve...

Download this whitepaper to explore how you can ensure better customer service, exceed your customers’ expectations, ...