Customers

“Every company’s greatest assets are its customers, because without customers there is no company”
– Michael LeBoeuf

Customer success is our highest priority. We are focused on helping our customers achieve their digital transformation objectives while delivering value to their own customers. Enterprises globally trust us for our commitment toward our customers.

Enable

Stay connected with us and your industry peers through customer advisory council, community, and communications.

Measure

Assess how we are helping you achieve your goals with the customer satisfaction survey and improve through feedback and analysis.

Celebrate

Join us in celebrating your success and important milestones through awards and showcase your achievements with success stories.

Customer Speak

Using NewgenONE solution, I can (easily) build a customization solution for our company on the platform instead of buying different end-point solutions that only solve one problem statement.

Bryan Wilken

CIO & COO, Bank Midwest, Bank Midwest

Newgen has proven to be a true partner in our efforts to improve our customers’ online account opening experience. The flexibility of their low-code platform allowed us to accommodate our three brands under one solution easily and made the implementation seamless.

Steven Gutierrez

Digital Onboarding Director – Deposits, Centennial Bank

Customers Speak

With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.

Vinodanand Jha

Sr. Vice President – Information Technology and Administration, Olam International Ltd. Gabon

We have successfully completed over 3 years of Go Live with Newgen as one of our valuable IT partner. Implementation of Newgen product has successfully addressed challenges faced by TCI related to Accounts Payable Project. Post successful Go Live, Newgen has worked closely with TCI team to implement change requests which have enhanced user experiences over period of time.

Amit Sadhwani

GM Finance, Travel Corporation of India

We’re happy with our partnership with Newgen. Their DMS and BPM solutions have enabled us to streamline document workflows, improve backend processes, and deliver quicker, personalized customer communication.

Vikram Jain

Chief Technology Officer and Business Transformation, Universal Sompo General Insurance Ltd.

At Aditya Birla Health Insurance, NewgenONE Contextual Content Services platform has played a key role in strengthening our document management framework. The platform offers strong security, agility, scalability, and reliability, all while requiring minimal IT upkeep. The Newgen support team has been prompt and dependable, helping us drive smoother operations and improved content-driven process efficiency across the organization.

Nilesh Gaidhani

Chief Manager – IT, Aditya Birla Health Insurance

Newgen, in partnership with BPAAS Solutions, has fundamentally transformed our end-to-end Accounts Payable operations. What was once a largely manual, effort-intensive process is today an intelligent, fully automated workflow. Seamlessly integrated with SAP, the solution manages the complete invoice lifecycle — from invoice receipt and data extraction through validation and approvals to final posting in SAP. It handles the entire spectrum of vendor invoices with enhanced speed, accuracy, transparency, and control. The impact has been substantial: significantly improved operational efficiency, end-to-end process visibility, and sharply reduced turnaround times. This has enabled our teams to redirect their efforts towards higher-value, strategic activities. We deeply appreciate Newgen’s innovation-led approach, execution excellence, and steadfast commitment to advancing our digital transformation journey. They have been a true partner in every sense.

Sanjay Dudhoria

CFO & CIO, Rubamin Pvt. Ltd.

Customers Speak

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes. With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.

Liza Montelibano

Chief Financial Officer & Corporate Information Officer, Aboitiz Power Corporation

Customer Speak

With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.

Dr. Tariq Saleh Taha

Chief Retail Banking Officer, Bank Dhofar

As a Representative of Housing Bank, I’m proud of the strides we’ve made on our digital transformation journey — a journey driven by innovation, collaboration, and a clear vision for the future. Our partnership with Newgen has played a vital role in this progress, enabling us to automate and streamline key internal processes that have elevated our efficiency and agility as an organization. Together, we’ve built strong digital foundations, and I’m truly excited to explore Newgen’s new enhanced product as we continue advancing toward a smarter, more connected, and digitally empowered Housing Bank.

Sahel Al Beitar

SVP & Head of Information Technology, Housing Bank

This has been one of the smoothest implementations in our ‘build the bank’ journey. The Newgen team showed immense professionalism, collaborating proactively throughout. Their planning made the entire process seamless, ensuring flawless execution with zero disruption. The results speak for themselves. Tasks that used to take hours now take minutes, and our teams can focus on building the business rather than chasing documents or data.

Khawer Khaliq

Chief Operations Officer, Vision Bank

For us, digital transformation isn’t just about automation and speed; it’s also about transparency and trust. With Newgen, we’ve been able to demonstrate that we’re committed to creating a secure, compliant, and future-ready banking ecosystem. The NewgenONE platform has helped us lead with innovation and strengthened our content management capabilities as a reliable financial partner.

Parvin Jain

Chief Executive Officer, Vision Bank

Customer Speak

Using Newgen’s online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.