Customers

Initially, we were looking for a technology partner to help us with the PPP loan forgiveness requests. However, our interactions with our industry peers made us aware of the potential challenges related to the manual submission of applications. We are glad that we chose Newgen for its API-based E-Tran integration capability that helped us in reducing application submission time to under a minute. Newgen’s product helped us in processing all the applications in our pipeline, thereby ensuring funding for all our customers, and allowing us the opportunity to serve new customers.

Using Newgen's online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the customer response time, thereby enhancing customer experience. Newgen has proven to be a reliable partner in our digital transformation journey.

I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.

With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s omnichannel customer engagement (CCM) product suite to further improve our customers’ experience. Our digital transformation journey so far has been fantastic with Newgen as our technology partner.

With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user friendliness, and contentious support/engagement. Newgen team ensured all compliance requirements. We are happy to engage with Newgen and look forward to leveraging their products for our current and future digital requirements.

With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced process visibility and control. We are glad to have Newgen as our technology partner for over a decade and has helped us stay current, compliant, and competitive with its products.

It gives me immense pleasure to share that with Newgen as our technology partner, we have traversed the unknown digital-waters and delivered results beyond expectations to our valuable customers. Newgen has helped us build a digital platform that integrates with multiple applications to deliver a seamless customer experience. Using this platform, we have digitized multiple processes within our organization and subsidiaries while adhering to regulatory compliances. We are glad that we have once again chosen Newgen to automate customer onboarding and underwriting processes for NCB Insurance. We look forward to accelerating our digital initiatives with Newgen during these challenging times.

We at Infomedia have been using Newgen's BPM, ECM platforms at our Finance Shared Services platform for Telkom Indonesia Group and it has been really helpful for us during the pandemic COVID-19 situation. We've been able to maintain business continuity despite of WFH situation. All the documents that we require are available anywhere, anytime. With Newgen's implementation we have been able to automate the processes and reduce the human dependency significantly.

Since we are in the distribution and retail business, we were flooded with documents that were previously filed manually. We were looking for a digital transformation partner who could not only help us to digitize these documents but also enable us to view these documents from our core SAP ERP application.
Must admit Al Reyami Technologies and Newgen Software has done a stellar job in terms of achieving our vision and facilitating our overall process restructuring & automation. Image enablement in SAP played a pivotal role in work from home induced by the current Covid situation, ensuring smooth payment processing through digital documents. Also, document retrieval for audits and tax compliance is now available with a click of a button.
Further, auto-fetching of data from staging tables enabled us to simplify bulk scanning and real-time indexing with zero manual efforts. Productivity improvements and cost savings were additional byproducts.

Though TAJBank is relatively new in the Nigerian banking space, we want to be at the forefront of technology and modernize banking in the country. With Newgen’s digital automation platform and industry-specific applications, we can achieve our strategic vision and provide contemporary experience to our customers.

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes.
With Newgen’s digital transformation platform, we developed such a unique system that hyper-drives and empowers more efficient, optimal processes. The benefits are reaped at the scale at which we operate, bringing all business units together under one umbrella. The system went live just before the break of the pandemic, making our team well-equipped to carry out our operations from the safety of our homes. We would have been badly stuck, if not for this system.