Our Customers | Newgen

“Every company’s greatest assets are its customers, because without customers there is no company” – Michael LeBoeuf

Customer success is our highest priority. We are focused on helping our customers achieve their digital transformation objectives while delivering value to their own customers. Enterprises globally trust us for our commitment toward our customers.

Enable

Stay connected with us and your industry peers.

Customer advisory council to foster engagement and collaboration
Customer community to facilitate communication with your peers
Customer meets for networking and recognizing your achievements
Customer communications, including industry-specific newsletters and thought leadership content

Measure

Assess how our implementations have helped you achieve your goals.

Annual customer satisfaction survey to gather feedback and continually improve your experience
Survey analysis and communication of findings
Action plan for improving your experience based on survey findings

Celebrate

Join us in celebrating your success.

Celebration of important milestones and landmark achievements
Awards and accolades to recognize successful implementations and collaborations
Success stories and press releases to showcase your achievements

Newgen demonstrated to us a 'can do, will do' attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .

Greg Sullins

Executive Vice President

Wilson Bank & Trust

Using Newgen's online account opening software, built on a low code digital automation platform, has enabled Fidelity Bank to digitize and standardize its account opening process. Hitherto, the process required various manual hand-offs, resulting in high turnaround time and errors. With Newgen’s software, the bank has witnessed a reduction in operational expenses and an improvement in the . . .

Mr. Simon Adu-Gyamfi

Director, Banking Operations

Fidelity Bank Ghana Limited

I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.

Matt Layer

Chief Lending Officer

LCNB National Bank

Learn More

With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Learn More

We are in the process of digitally transforming our enterprise. Therefore, we were looking for a document management solution, with a centralized repository for storing and managing our enterprise-wide content. Furthermore, we wanted a streamlined process where people can retrieve documents with the right approval and access. Newgen had the right technical . . .

Nayeem A Akbar

Nayeem A Akbar, Operations and Business Support (OSS/BSS)

Salam Telecom

With Newgen’s contextual content services (ECM) product suite, we have successfully digitized our manual contracts filing. Newgen’s ECM is available to our users both in English and French, thereby making it easy for users to access the content in their preferred language. The important reasons for adopting this product was its ability to seamlessly integrate with internal systems, user . . .

Vinodanand Jha

Sr. Vice President - Information Technology and Administration

Olam International Ltd. Gabon

With Newgen’s low code digital automation platform, we have been able to digitize most of the paperwork in a centralized repository. Our operational efficiency has improved significantly by automating the manual processes. The easy and quick customer validation process has significantly reduced the processing time of personal and housing loans. The real-time reporting functionality has enhanced . . .

Dr. Tariq Saleh Taha

Chief Retail Banking Officer

Bank Dhofar

Learn More

We at Infomedia have been using Newgen's BPM, ECM platforms at our Finance Shared Services platform for Telkom Indonesia Group and it has been really helpful for us during the pandemic COVID-19 situation. We've been able to maintain business continuity despite of WFH situation. All the documents that we require are available anywhere, anytime. With Newgen's implementation we have been able to . . .

Tri Indra Basoeki

Executive Vice President of Enterprise Shared Service Business

PT. Infomedia Nusantara

Though TAJBank is relatively new in the Nigerian banking space, we want to be at the forefront of technology and modernize banking in the country. With Newgen’s digital automation platform and industry-specific applications, we can achieve our strategic vision and provide contemporary experience to our customers.

Saheed Ekeolere

Divisional Head Operations

TAJBank

Learn More

Any improvement starts from a pebble idea; I always believe projects are generated by pebble ideas—ideas which create ripples of transformation. So, here the pebble idea was to capture optical character recognition (OCR) in the invoices. This led to the massive overhauling of systems and underlying processes.
With Newgen’s digital transformation platform, we developed such a unique . . .

Liza Montelibano

Chief Financial Officer and Corporate Information Officer

Aboitiz Power Corporation

We have been using Newgen's Enterprise Content Management platform for the last 4 years, and our experience with it is flawless. The platform helped us digitize most of our manual processes and streamline workflows by integrating with SAP and thereby supporting Dubai’s paperless strategy. The document retrieval is so easy, and the visibility and control of documents are better than what we . . .

Jolly Eldho

Finance Controller (CFO)

Jaleel Holdings LLC

Success Stories

Credit offers in less than 1 minute

Qander Consumer Finance leverages Newgen’s digital automation platform to deliver credit offers to customers in under...

50% reduction in costs

Senior Vice President at BNB Bank discusses how Newgen has empowered their employees and enhanced customer retention.

Improved agility and responsiveness

National Commercial Bank Jamaica talks about how Newgen enabled them to deliver an overall seamless vendor and customer...

Completely automated loan origination process

United Bank talks partnering with Newgen to transform their company culture and automate their processes for increased...

Transformed front and backend processes

Nigeria-based bank, Stanbic IBTC, discusses how Newgen helped to “demystify digitization” and transform their front...

Enhanced productivity and efficiency

Tokio Marine HCC describes how Newgen's unified digital automation platform empowered them to deliver a superior...

Awards and Recognition

Asia's Best CSR Practices at the prestigious CMO Asia awards ceremony at Pan Pacific, Singapore, on 17th August 2022

Best Branch Digitisation Initiative at The Asian Banker West Africa Awards Programme 2019

Frost & Sullivan’s 2019 Vendor of the Year Award for the Enterprise Content Management

The FE CFO of the Year Awards 2019

The Asia Pacific Stevie Awards 2019

Asian Banker Award 2019 for Best Branch Digitization Initiative

Bank Muscat and Newgen Software Receive The Asian Banker Financial Technology Innovation Awards, 2018

Asian Banker Award 2019 for Best Process Automation Initiative

Dun & Bradstreet – RBL Bank SME Business Excellence Awards 2018 for Excellence in IT & IT Enabled Services

Asian Banker Middle East and Africa Award 2020 for Best Lending Implementation in the Middle East

Asian Banker Middle East and Africa Award 2020 for Best Self-Service Banking Technology Implementation in Africa

Key Customers

NewgenONE for Your Enterprise

Customers

Enable

Measure

Celebrate

Credit offers in less than 1 minute

50% reduction in costs

Improved agility and responsiveness

Completely automated loan origination process

Transformed front and backend processes

Enhanced productivity and efficiency