Customers

“Every company’s greatest assets are its customers, because without customers there is no company” – Michael LeBoeuf

Customer success is our highest priority. We are focused on helping our customers achieve their digital transformation objectives while delivering value to their own customers. Enterprises globally trust us for our commitment toward our customers.

Enable

Stay connected with us and your industry peers through customer advisory council, community, and communications.

Measure

Assess how we are helping you achieve your goals with the customer satisfaction survey and improve through feedback and analysis.

Celebrate

Join us in celebrating your success and important milestones through awards and showcase your achievements with success stories.

Customer Speak

“Newgen demonstrated to us a ‘can do, will do’ attitude towards the business. They demonstrated practical ways of integration and capability of their omnichannel platform which we could build upon with other products, be it on the deposit side or loan side. When we did our due diligence by talking with other peer banks, we found that they had a very good experience with Newgen in terms of delivery, . . .”

Greg Sullins

Executive Vice President

Wilson Bank & Trust

“I just wanted to take a moment to thank everyone at Newgen for helping LCNB National Bank for SBA PPP loan processing. Your assistance greatly enhanced our efficiency and allowed us to wrap up funding for small businesses who were relying on us to get their money quickly. I now look forward to working with Newgen on the next piece of the puzzle which is loan forgiveness.”

Matt Layer

Chief Lending Officer

LCNB National Bank

“With Newgen’s digital automation platform, we transformed the customer onboarding process at our branches in the first phase of our implementation. After the success of this project, we rolled out a retail loan origination system (RLOS) for our customers along with automating the credit card process. Our ambition is to become the digital bank of choice in Bermuda. We plan to launch Newgen’s . . .”

Michael DeCouto

Chief Digital & Marketing Officer

Clarien Bank Bermuda

Customer Success Stories

Bank Midwest was looking for a solution to transform digitally and ensure scalability and efficiency. NewgenONE was the perfect choice for the bank to address their requirements. Learn why.

Learn how Georgia’s Own Credit Union leverages Newgen’s Account Origination platform to minimize time taken to open an account, and easily integrate with third party systems.

Learn about Newgen’s role in digitizing operations and growth of NCB, Jamaica from Septimus Blake, CEO.

Featured Case Studies

Case Study: A Globally Renowned Fortune 200 Bank Digitizes its Financial Operations with Newgen

Case Study: A Large US-based Annuities Implements Digital Policy Servicing with Newgen

Case Study: A Leading Community Bank Transforms Lead Management for Commercial Lending with Newgen