What is Hyperautomation?
Hyperautomation is a strategic trend that combines disruptive technologies, including intelligent process automation (BPM), robotic process automation (RPA), process intelligence, artificial intelligence (AI), and machine learning (ML) to create an end-to-end automated solution for business users. It drives higher-level functioning from task automation to orchestration to intelligence, enabling predictive insights, guided recommendations, process mining, and adaptive decision making. Hyperautomation effectively augments human workforce in ways that are significantly more effective than isolated automation tools.
What are the Common Challenges in Hyperautomation Journey?
Gap in identification of high-value automation use cases
Organizations often misdiagnose where to start, scale, or extend automation technologies. For enterprise-wide optimization of processes, data, and people with hyperautomation technologies, a thorough evaluation is required for success
No strategic roadmap
Often organizations do not have a long-term strategic roadmap for their hyperautomation journey. They focus on tactical automation of routine processes which help in the short term; however, it completely misses the overarching objective of hyperautomation
Lack of governance mechanisms
Organizations need a robust governance mechanism that would integrate all the hyperautomation efforts. Strategic guidance built into the technology stack can go a long way in helping organizations reap business values from hyperautomation
Siloed approach to technology usage
Simply plugging advanced technologies in the stack can lead to future scaling challenges. While technologies like AI or RPA can help accomplish automation goals in a local scope, unless they are tied into the larger process backbone, customer experience and speed remain elusive
What are the Benefits of Hyperautomation?
Hyperautomation, when done right, can help you deliver a superior experience while ensuring continuous improvement and speed in all areas of your business. Hyperautomation lends you additional leverage by augmenting humans, ensuring that your employees, partners, and customers can collaborate productively and effectively
- Connect your people, processes, systems, and things to deliver transformed experiences
- Orchestrate and deliver processes through holistic and intelligent process automation
- Enable last-mile process automation with intelligence through robotic process automation
- Deliver great customer experience with speed
- Infuse intelligence in your processes through process analytics, content analytics, artificial intelligence, and machine learning
- Build an integrated and automated process fabric for your organization through integration of legacy and new-age technologies
Hyperautomation: Technologies to Leverage
For hyperautomation to achieve its desired outcomes, an integrated approach with the right mix of advanced technologies is the key
Leverage intelligent process automation to seamlessly orchestrate your end-to-end processes by connecting the people, bots, and systems involved in your operations. Operate, collaborate, and participate in business processes in a dynamic and remote environment without impacting the speed and quality of your services.
Bring intelligence to your processes by leveraging AI and ML-based learning capabilities. Smoothly route tasks from inbound channels to the correct users, make smarter decisions, and provide more context to your interactions with internal and external customers. Some of the capabilities under the AI and ML umbrella include NLP, pattern recognition, sequence labeling, and sentiment analysis
Reduce turnaround times, bridge operational silos, and increase your ROI by strategically automating repetitive and mundane tasks. Minimize the need for human intervention and effectively eliminate bottlenecks by intuitively routing issues to the appropriate users
Optimize your hyperautomation efforts by leveraging tools, such as analytics and process mining, to gauge the health of your business processes, select the right automation techniques, and make informed decisions
How Does Newgen Solve for Your Hyperautomation Needs?
To solve your hyperautomation needs holistically, a platform-based approach is imperative to maximize the capabilities of these technologies. The crux lies in bridging silos-both functional and technological-and creating an integrated platform strategy. Newgen’s digital transformation platform is the answer to all your hyperautomation needs. The platform enables-
Accelerated automation of end-to-end processes
The key technologies that form the fulcrum of hyperautomation strategy are BPM, RPA, business rules management, decision management, and low code application platforms (LCAPs). These technologies are further augmented by AI, ML, and cognitive automation to boost speed and intelligence. Newgen’s digital transformation platform ensures end-to-end automation that is complete in all three aspects (process, content, and communication) to make a significant customer impact
Continuous improvement and process agility
Newgen’s digital transformation platform helps achieve speedy business outcomes and continuous improvement with agile change management. Hyperautomation covers the entirety of the holistic process management (i.e., discover, analyze, design, automate, measure, monitor, reassess). So, while individual technologies play their part, a functionally robust process management platform with rapid application development capability forms the backbone of hyperautomation.