NewgenONE Platform
Dynamic Case Management
Manage case-related content and communications in an intelligent and dynamic environment.
Empower your knowledge workers to collaborate and respond to real-time opportunities and unanticipated situations while working on complex cases. Supported with robust case management capabilities to manage case-related information, documents, and communications from one place.
Case Management Capabilities of NewgenONE Platform
Case Creation and Configuration
Easy Case creation and configuration using a global task library
Design and deploy synchronized, ad hoc processes and alter case routing structures to handle unprecedented situations
Dynamic Task Creation and Execution
Flexibility to execute discretionary tasks based on changing goals
Ad hoc task creation to handle unprecedented situations during run-time
CMMN 1.1 compliance ensuring consistent, transparent, and efficient management of cases
Collaborative Decision-making
Unified case file, with case data, tasks, documents, forms, to-do lists, and other case-related information, for real-time case visualization
Better decision-making with real-time case sharing and collaboration
Greater flexibility to handle exceptions for long-running processes involving multiple stakeholders
Visibility and Insights
Real-time case lifecycle visualization
Insights into the case and task workers’ performances
Automated notifications on task initiation, completion, reassignment, decline, and failure via system-generated notifications
