IDC has recognized Newgen as a ‘Leader’ in their MarketScape Report for Intelligent Customer Communications Management (CCM) authored by Marci Maddox.
Besides offering a detailed analysis of the CCM market, the report shares insights into the current trends and guidance for organizations that are looking to modernize their communication strategies.
The report analyzed leading vendors, highlighting their strengths, such as scalability, real-time insights, and AI-driven personalization. Notably, Newgen was recognized for its advanced AI tools and omnichannel capabilities, which deliver enhanced efficiency and customer experience.
What’s Inside the Report?
- Key Considerations for Organizations: Uncover the critical questions and factors shaping next-gen GenAI-driven communication strategies
- How Top Solutions Are Evaluated: Discover the criteria—functionality, market presence, and customer experience innovation—used to identify industry leaders
- Why Newgen Stands Out: Explore the strengths of Newgen’s AI-driven automation and cloud-native platform that help deliver an omnichannel customer experience and smarter content workflows
“Midmarket or enterprise organizations seeking a robust and scalable solution, with strong native AI features and intelligent forms, for managing complex communication networks and journeys should consider Newgen.”
-Marci Maddox, Research Vice President, Digital Experience Strategies, IDC