Communication Templates

Design engaging communications with user-friendly templates.

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 Templates for Customer Communication - Communication Templates

Templates for Customer Communication

Leverage a wide array of simple, ready-to-use templates to create, update, and manage batch, interactive, and on-demand customer communications. Produce personalized communications across multiple channels by selecting fonts, adding images and message lines, inserting secured e-signatures, and embedding targeted marketing offers.

 -  - Communication Templates
Communication Templates

Ready-to-use Template Library

  • Central library of standardized templates to ensure design consistency
  • Creation of master templates for use across all repositories
  • Wide variety of templates including welcome notes, e-statements, payment acknowledgements, promotional letters, and more

Versioning with Maker-Checker

  • Check-in and check-out with base-lining functionality for version control
  • Maker-checker capability and template reading/writing per defined roles and privileges

Multi-lingual Support

  • Template processing in different languages, including English, Spanish, Portuguese, and more
  • Delivery of communications in customers’ preferred languages
Communication Templates

Automated Import and Export of Templates

  • Import and export of designer templates for reuse across users and environments
  • Import of existing PDFs and translation of Word documents into designer templates

Notifications and Reporting

  • Automatic alerts and notifications on template approvals
  • Detailed template utilization reports with graphs, charts, and drill downs

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Digital and Social...

Decipher your customers’ interactions across channels...


Create engaging communications with simple, drag-and-drop...


Deliver personalized and responsive communications.


Enable secure distribution of communication content through...


Stay on top of customer communications with end-to-end...


Design engaging communications with user-friendly templates.

Success Stories

Policy generation in under 5 seconds - Communication Templates
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Communication Templates
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Communication Templates
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

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