Communication Monitoring
Stay on top of customer communications with end-to-end visibility.
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Customer Communication Monitoring Software
Maintain a 360-degree view of your customers’ communication life cycle through comprehensive dashboards and reports. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs.
Real-time Monitoring
- Comprehensive tracking of communication across all channels, using dashboards for a holistic view
- Customizable dashboards tailored for department and business needs
Batch Communication
- Batch communication dashboard with filters for cycle, job, and/or timestamp
- Pause, retry, resume, and stop capabilities to control high volume communication batches
Alerts and Notifications
- Automatic alerts and notifications of communication generation and distribution status
- Monitoring of read, unread, or bounced communications, as well as click rates of promotional offers
Flexible Reporting
- User-defined customizable reports to suit business needs
- Detailed operational reports with graphs, charts, and drill downs
- Multiple dashboard views for ease of comprehension
- Export of monitoring data to various formats including Microsoft Excel
Secure Archival and Access
- Archival of monitoring logs to meet audit and compliance requirements
- Access to dashboards and reports based on department and role
Capabilities of Newgen OmniChannel Cusotmer Engagement Platform
Success Stories
Policy generation in under 5 seconds
Automation of 300+ templates
Communication creation in 1-2 hours
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