Communication Monitoring

Stay on top of customer communications with end-to-end visibility.

Request Demo
 Customer Communication Monitoring Software - Communication Monitoring

Customer Communication Monitoring Software


Maintain a 360-degree view of your customers’ communication life cycle through comprehensive dashboards and reports. Generate real-time reports and track delivery of communications across various channels, including print, e-mail, and web. Meet your compliance and audit requirements by capturing and archiving detailed communication logs.

 -  - Communication Monitoring
Communication Monitoring

Real-time Monitoring

  • Comprehensive tracking of communication across all channels, using dashboards for a holistic view
  • Customizable dashboards tailored for department and business needs

Batch Communication

  • Batch communication dashboard with filters for cycle, job, and/or timestamp
  • Pause, retry, resume, and stop capabilities to control high volume communication batches

Alerts and Notifications

  • Automatic alerts and notifications of communication generation and distribution status
  • Monitoring of read, unread, or bounced communications, as well as click rates of promotional offers
Communication Monitoring

Flexible Reporting

  • User-defined customizable reports to suit business needs
  • Detailed operational reports with graphs, charts, and drill downs
  • Multiple dashboard views for ease of comprehension
  • Export of monitoring data to various formats including Microsoft Excel

Secure Archival and Access

  • Archival of monitoring logs to meet audit and compliance requirements
  • Access to dashboards and reports based on department and role

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Digital and Social...

Decipher your customers’ interactions across channels...

Designer

Create engaging communications with simple, drag-and-drop...

Generation

Deliver personalized and responsive communications.

Distribution

Enable secure distribution of communication content through...

Monitoring

Stay on top of customer communications with end-to-end...

Templates

Design engaging communications with user-friendly templates.

Success Stories

Policy generation in under 5 seconds - Communication Monitoring
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Communication Monitoring
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Communication Monitoring
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

Learn more

Case Study: Leading Insurance Company Enhances Customer Service with Newgen Omnichannel Customer Engagement (CCM) Product Suite

Case Study

Leading Insurance Company Enhances Customer Service with...

The organization faced challenges in delivering effective customer communications due to manual, time-consuming processes, and ...

eBook: Modernize your Customer Communications

eBook

Modernize your Customer Communications

Modern customers want timely, relevant, and accurate communication through their preferred engagement channels. One flawed ...

Video: Transforming Customers’ Experiences

Video

Transforming Customers’ Experiences

Watch how these business leaders have modernized their operations to create an engaging and responsive ...

Brochure: OmniOMS Communication Template Library

Brochure

OmniOMS Communication Template Library

Design engaging customer communications with user-friendly and ready-to-use templates