Communication Generation

Deliver personalized and responsive communications.

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 Customer Communication Generation Software - Communication Generation

Customer Communication Generation Software

Generate highly personalized batch, on-demand, and interactive communications. Enable job-based generation and scheduling of output cycles based on your customers’ preferences. Also, deliver consistent communications in real time by leveraging an exhaustive gallery of templates and information from enterprise applications and systems.

 -  - Communication Generation
Communication Generation

Real-time and Ad-hoc Communications

  • Real-time communication generation with access to customer information
  • Ad-hoc communication generation from website, mobile, or business applications

Personalized Correspondence

  • Relevant, targeted communications based on customer profiles
  • Interactive editor for controlled document creation to support one-on-one correspondence

Scheduling and Monitoring

  • Job-based output scheduling, especially for communications such as bills, financial statements, and policies
  • Controlled and permission-based editing for reduced errors
Communication Generation

No-code Development Environment

  • User-friendly, no coding document generation tool
  • Output optimization through automatic sorting and bundling of documents

Reporting and Collaboration

  • Real-time status monitoring through detailed operational reports
  • Concurrent collaboration for reviews and approvals

Data from Multiple Sources

  • Integration with a template gallery and various applications
  • Core systems integration for automatic data population from enterprise systems

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Digital and Social...

Decipher your customers’ interactions across channels...


Create engaging communications with simple, drag-and-drop...


Deliver personalized and responsive communications.


Enable secure distribution of communication content through...


Stay on top of customer communications with end-to-end...


Design engaging communications with user-friendly templates.

Success Stories

Policy generation in under 5 seconds - Communication Generation
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Communication Generation
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Communication Generation
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

Learn more

Case Study: Leading Insurance Company Enhances Customer Service with Newgen Omnichannel Customer Engagement (CCM) Product Suite

Case Study

Leading Insurance Company Enhances Customer Service with...

The organization faced challenges in delivering effective customer communications due to manual, time-consuming processes, and ...

eBook: Modernize your Customer Communications


Modernize your Customer Communications

Modern customers want timely, relevant, and accurate communication through their preferred engagement channels. One flawed ...

Video: Transforming Customers’ Experiences


Transforming Customers’ Experiences

Watch how these business leaders have modernized their operations to create an engaging and responsive ...

Brochure: OmniOMS Communication Template Library


OmniOMS Communication Template Library

Design engaging customer communications with user-friendly and ready-to-use templates