Customer Communication Generation Software
Generate highly personalized batch, on-demand, and interactive communications. Enable job-based generation and scheduling of output cycles based on your customers’ preferences. Also, deliver consistent communications in real time by leveraging an exhaustive gallery of templates and information from enterprise applications and systems.
Real-time and Ad-hoc Communications
- Real-time communication generation with access to customer information
- Ad-hoc communication generation from website, mobile, or business applications
Personalized Correspondence
- Relevant, targeted communications based on customer profiles
- Interactive editor for controlled document creation to support one-on-one correspondence
Scheduling and Monitoring
- Job-based output scheduling, especially for communications such as bills, financial statements, and policies
- Controlled and permission-based editing for reduced errors
No-code Development Environment
- User-friendly, no coding document generation tool
- Output optimization through automatic sorting and bundling of documents
Reporting and Collaboration
- Real-time status monitoring through detailed operational reports
- Concurrent collaboration for reviews and approvals
Data from Multiple Sources
- Integration with a template gallery and various applications
- Core systems integration for automatic data population from enterprise systems
Capabilities of Newgen OmniChannel Cusotmer Engagement Platform
Success Stories
Policy generation in under 5 seconds
Automation of 300+ templates
Communication creation in 1-2 hours
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Case Study
Leading Insurance Company Enhances Customer Service with...
The organization faced challenges in delivering effective customer communications due to manual, time-consuming processes, and ...
eBook
Modernize your Customer Communications
Modern customers want timely, relevant, and accurate communication through their preferred engagement channels. One flawed ...
Video
Transforming Customers’ Experiences
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Brochure
OmniOMS Communication Template Library
Design engaging customer communications with user-friendly and ready-to-use templates