Communication Distribution

Enable secure distribution of communication content through customers’ preferred channels.

Request Demo
 Customer Communication Distribution Software - Communication Distribution

Customer Communication Distribution Software


Leverage a unified system to track and send messages via e-mail, SMS, and WhatsApp. Ensure timely communication with customers through the channel of their choice using our dynamic distribution engine.

Furthermore, ensure compliance with regulatory requirements related to the archival of physical and electronic communication records. Secure communication content in various forms to enhance information accessibility and faster retrieval.

 -  - Communication Distribution
Communication Distribution

Unified and Configurable System

  • Single, centralized system enabling timely delivery of communication through customers’ preferred channels
  • Configurable communication modes and preferences per customer needs

Communication Distribution Efficiency

  • Efficient document distribution through parallel processing
  • Support for multiple print output formats, including PDF, PostScript, AFP, and HTML

Multi-channel Communication

  • Rule-based distribution to enable communication across digital and traditional channels
  • Ready-made adaptors for distribution across social media platforms
Communication Distribution

Content Access and Archival

  • Integration with third-party archival system to store and access communication content
  • Secure archival of communications, without scripting

Communication Tracking and Validation

  • Tracking delivery status of communications, including delivered, clicked, undelivered, and bounced
  • Sampling and proofing for output validation before distribution

Capabilities of Newgen OmniChannel Cusotmer Engagement Platform

Digital and Social...

Decipher your customers’ interactions across channels...

Designer

Create engaging communications with simple, drag-and-drop...

Generation

Deliver personalized and responsive communications.

Distribution

Enable secure distribution of communication content through...

Monitoring

Stay on top of customer communications with end-to-end...

Templates

Design engaging communications with user-friendly templates.

Success Stories

Policy generation in under 5 seconds - Communication Distribution
Policy generation in under 5 seconds
One of India’s leading insurance companies implements a communication management system to streamline their policy...
Automation of 300+ templates - Communication Distribution
Automation of 300+ templates
Riyadh-based bank automates and standardizes their content management processes to rapidly generate communications and...
Communication creation in 1-2 hours - Communication Distribution
Communication creation in 1-2 hours
South-Asian bank drastically reduces turnaround time and delivers enhanced customer experiences by enabling end-to-end...

Learn more

Case Study: Leading Insurance Company Enhances Customer Service with Newgen Omnichannel Customer Engagement (CCM) Product Suite

Case Study

Leading Insurance Company Enhances Customer Service with...

The organization faced challenges in delivering effective customer communications due to manual, time-consuming processes, and ...

eBook: Modernize your Customer Communications

eBook

Modernize your Customer Communications

Modern customers want timely, relevant, and accurate communication through their preferred engagement channels. One flawed ...

Video: Transforming Customers’ Experiences

Video

Transforming Customers’ Experiences

Watch how these business leaders have modernized their operations to create an engaging and responsive ...

Brochure: OmniOMS Communication Template Library

Brochure

OmniOMS Communication Template Library

Design engaging customer communications with user-friendly and ready-to-use templates