Newgen iBPS Process Insights
Process Insights
Leverage analytics and simulations to monitor and optimize processes.
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Look into the future! Analyze trends and predict the impact of strategic changes within your enterprise using our process insights tool. Uncover business risks and bottlenecks by evaluating historical data and creating real-world, industry-standard simulations.


What-if Scenarios and Analysis
- Historical data analyzer for identifying bottlenecks, delayed activities, and demand spikes
- Industry-standard simulator for analyzing potential outcomes
Configurable Simulations
- Web-based interface for creating real-world scenarios
- Low code capability for building simulations and solutions
Heatmaps, Reports, and Drilldowns
- Color-coded heatmaps and summarized reports for various KPIs
- Process- to activity-level drilldowns and advanced visualization

KPI Monitoring and SLA Adherence
- Monitoring of process and activity-level KPIs, including the percentage of SLAs met, average TAT, and resource usage
- Adherence with process and activity-level SLAs with real-time visualization and optimization
Comprehensive Analysis
- Time trend analysis for complete monitoring of processes
- Root cause analysis by deep diving into reports
Forecasting and Recommendations
- Workload and completion time predictions based on past data
- “Best course of action” suggestions to meet the desired process KPIs
- Better resource utilization through recommended resource allocation, resulting in cost-effectiveness and reduced turnaround times
Capabilities of Newgen Intelligent Process Automation Platform
Success Stories

Account opening and loan disbursal in 2-3 days

90% increase in productivity

Improved agility and responsiveness
Learn more

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