Shantanu Tewari- Newgen Software- CoE, Insurance.

Shantanu Tewari

CoE, Insurance

Newgen Software

Soumya Dwibedi- Deloitte India- Partner as a guest speaker.

Soumya Dwibedi


Deloitte India


Automation has the power to transform the world. Add modern technology to the mix, and wonders can take place.

In this webinar, the industry experts will get together to discuss the beautiful blend of artificial intelligence with automation to transform customer experience in insurance.

By centralizing key functions like onboarding and claims processing and underwriting with a unified low code platform, learn about personalizing customer interactions and experiences through seamless journeys.

Explore solutions across life, health, and general insurance for improved accuracy, reduced time-to-market, and ensure a consistent omnichannel experience.

Who should attend?

The webinar will be perfect for CTOs, CIOs, directors, IT heads, claims heads, and other decision-makers, and professionals.


Challenges in Customer Experience: Discussing current issues that are impacting customer satisfaction and engagement in the insurance sector.

Trends in Customer Journey: Analyzing the latest trends in customer interactions, expectations, and behavior in insurance.

Strategies for Automation: Exploring the role of automation technologies in enhancing customer experiences and streamlining journeys.

Interactive Q&A Session: Allowing attendees to ask questions and discuss specific concerns or areas of interest.

What’s more?

Get summarized key takeaways and outline the actionable steps needed to implement improvements in customer experience and journey with the help of automation.

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