Improve service levels by automating the customer service request lifecycle for financial and non-financial requests. Enable interactive policy servicing and define complex calculation rules for payment and revival requests. Facilitate omnichannel request initiation and automatic allocation of cases based on the request type.

Features of Newgen Policy Administration and Servicing Software

Quotation Management

End-to-end quotation management, from capturing data for premium calculation and invoking calculation rules to generating the quotation

Reduced turnaround time for policy processing and servicing

Auto-Ingestion of Policy Details

Seamless integration with policy administration system to auto-fetch policy-related details

Reduced manual efforts for finding and locating relevant fields required for policy endorsement

Automatic Case Classification

Rule-based algorithms for straight-through processing of low complexity endorsements and policy-related service requests

Automatic flagging and assignment of non-straight through cases to the underwriter

Policy Servicing Compliance

Traceability of requests and corresponding documents through automated reminders and escalations to ensure compliance

Audit logs, quality checking, and discrepancy resolution across forms, transactions, and processes

Personalized Customer Communications

Template-based document generation through the customer communication management platform

Faster, effective, and contextual customer communications, such as renewal notices, endorsement letters, etc.

Brands using Newgen Platform
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All You need to know about Insurance Claims Management

Claims management software is a type of computer program or platform designed to help organizations, particularly insurance companies, efficiently manage customers’ claims. The claims management software streamlines the end-to-end claims process, from initial submission to final settlement, by automating various tasks and providing tools for monitoring and tracking claims.

Claims automation refers to the process of using technology, such as artificial intelligence (AI), machine learning, and robotic process automation (RPA), to streamline and expedite the handling of insurance claims. The process involves automating various steps in the claims processing workflow, including submission of claims, validation, assessment, adjudication, and payment.

A claims processing system is a software application or a set of procedures used by insurance companies, healthcare providers, or other organizations to handle and manage insurance claims in an efficient manner. It involves the entire process, from the initial submission of a claim by a policyholder or a healthcare provider to the final resolution of the claim. This includes verifying the validity of the claim, assessing the coverage, determining the amount payable, and processing the payment to the claimant or provider.

Adjudication of a claim refers to the formal process of resolving a dispute or controversy regarding a claim made by one party against another. This process typically involves a neutral third-party—judge, arbitrator, or adjudicator—who reviews the evidence and arguments presented by both sides and renders a decision or judgment.

Content services play an important role in insurance claims management by facilitating efficient handling of documents, data, and communication throughout the claims process. Enlisted below are some of the key roles of content services in insurance claims management:

  • Document management
  • Workflow automation
  • Data extraction and integration
  • Collaboration and communication
  • Compliance and security
  • Analytics and reporting
  • Customer experience

An efficient claims management process not only streamlines operations by minimizing claim denials and reducing billing errors but also expedites revenue cycles. Moreover, it serves as a safeguard against fraudulent activities, enhances patients’ satisfaction levels, ensures adherence with healthcare regulations, and mitigates legal risks.

Claims management is aimed at handling and resolving claims made by individuals or organizations against a company, insurer, government agency, or other entities. These claims can arise from various situations, including accidents, injuries, property damage, contractual disputes, or other forms of liability.

A claims management system (CMS) is a software application used by insurance companies, healthcare organizations, and other entities to streamline and automate the process of managing insurance claims. It helps in processing claims efficiently, tracking their status, and ensuring compliance with regulations and policies.

Claims management services are responsible for guidance and support, pertaining to seeking compensation, restitution, repayment, or any form of remedy for losses or damages, as well as assistance with fulfilling other obligations. These services extend to various aspects including litigation, participating in regulatory schemes, or engaging in voluntary arrangements.

Claims management is aimed at handling insurance claims, encompassing various steps to ensure that claims are processed efficiently and accurately. Here are the typical steps involved in claims management:

  • Notification
  • Claim documentation
  • Claim review
  • Coverage determination
  • Claim settlement
  • Payment processing
  • Claim closure
  • Review and analysis
  • Subrogation (if applicable)
  • Customer feedback

A customer reports a suspicious transaction to the bank. Customer service collects details and registers a claim. The bank investigates, either refunding if fraud is confirmed or explaining if the transaction is legitimate. The customer is kept informed across each step of the process. Feedback is collected for improvement.

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