Policy Administration and Servicing

Improve customer experience and retention by streamlining end-to-end policy-related service request processes.

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 Insurance Policy Administration and Servicing Software - Policy Administration and Servicing

Insurance Policy Administration and Servicing Software


Improve your service quality by automating the entire customer service request lifecycle, from receiving and addressing requests to revising the insurance policy and generating an endorsement letter. Enable omnichannel service request initiation and automatic allocation of cases based on request type. Deliver an enriched customer experience by quickly responding to policy-related service requests.

 -  - Policy Administration and Servicing
Policy Administration and Servicing

Auto-ingestion of Policy Details

  • Integration with the policy administration system to auto-fetch details related to each policy
  • Reduced manual effort for finding and locating relevant fields required for policy endorsement

Parallel Processing of Policy Requests

  • Parallel processing to handle complex scenarios where multiple requests get initiated from individual customers
  • Reduced turnaround time for policy processing and servicing

Automatic Case Classification

  • Rule-based algorithms for straight-through processing of low complexity endorsements and policy-related service requests
  • Automatic flagging and assignment of non-straight through cases to the underwriter workflow
Policy Administration and Servicing

Policy Servicing Compliance

  • Traceability of requests and corresponding documents through automated reminders and escalations for ensured compliance
  • Audit logs, quality checking, and discrepancy resolution across forms, transactions, and processes

Personalized Customer Communications

  • Template-based document generation using customer communication management suite
  • Faster, contextual, personalized, and more effective customer communications

Solutions for Insurance Firms

Issue policies instantly and accurately using an...

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Success Stories

Policy generation in under 5 seconds - Policy Administration and Servicing
Policy generation in under 5 seconds
A leading insurance company implements a communication management system to streamline their policy generation process.
7 billion documents digitized and stored - Policy Administration and Servicing
7 billion documents digitized and stored
A leading South Asian life insurance company digitizes 7 billion documents using Newgen's document management system.
Created a digitally connected workplace - Policy Administration and Servicing
Created a digitally connected workplace
The client is a Fortune 500 insurance company that provides personal, business, and specialty insurance. It is one of...

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Webinar: Act at the Speed of your Insurance Customers

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Act at the Speed of your Insurance Customers

On-Demand

Join Ellen Carney from Forrester Research and Anurag Shah from Newgen as they discuss how ...