Policy Administration and Servicing

Improve customer experience and retention by streamlining end-to-end policy-related service request processes.

Request DemoDownload Brochure
 Policy Administration and Servicing Software - Policy Administration and Servicing

Policy Administration and Servicing Software


Improve service levels by automating the customer service request lifecycle for financial and non-financial requests. Enable interactive policy servicing and define complex calculation rules for payment and revival requests. Facilitate omnichannel request initiation and automatic allocation of cases based on the request type.

 -  - Policy Administration and Servicing
Policy Administration and Servicing

Parallel Processing

  • Parallel processing to manage complex scenarios where multiple requests get initiated from individual customers
  • Reduced turnaround time for policy processing and servicing

Auto-Ingestion of Policy Details

  • Seamless integration with policy administration system to auto-fetch policy-related details
  • Reduced manual efforts for finding and locating relevant fields required for policy endorsement

Automatic Case Classification

  • Rule-based algorithms for straight-through processing of low complexity endorsements and policy-related service requests
  • Automatic flagging and assignment of non-straight through cases to the underwriter
Policy Administration and Servicing

Policy Servicing Compliance

  • Traceability of requests and corresponding documents through automated reminders and escalations to ensure compliance
  • Audit logs, quality checking, and discrepancy resolution across forms, transactions, and processes

Personalized Customer Communications

  • Template-based document generation through the customer communication management platform
  • Faster, effective, and contextual customer communications, such as renewal notices, endorsement letters, etc.

Solutions for Insurance Firms

Issue policies instantly and accurately using an...

Improve customer experience and retention by streamlining...

Streamline the claims lifecycle for fast, accurate, and...

Empower your agents and customers with intuitive mobile...

Success Stories

Accelerated digital
transformation of Processes


Watch how Venerable leveraged Newgen’s platform to accelerate digital transformation for enterprise-wide processes.

Digital Health
in the Pandemic World


Hear Alok Rungta, Head of Health and Protection, AXA Insurance, as he speaks on the post-pandemic customer behavior

Faster speed-to-market
with Newgen


Learn how Tokio Marine HCC modernized their policy generation process with Newgen.

Learn More

Panel Discussion: Accelerating Digital Transformation in Insurance with Low Code Application Platform

Panel Discussion

Accelerating Digital Transformation in Insurance with Low...

On-Demand

Watch the webinar to understand how a digital transformation platform with low code capability can ...

Case Study: Accounts Payable and Receivable Automation and Engineering Drawing Management for a Qatar-based Shipping Company

Case Study

Accounts Payable and Receivable Automation and Engineering...

Newgen automated the client’s accounts payable and receivable processes and provided a single platform to ...

Whitepaper: Selecting the Right Claims Automation Software

Whitepaper

Selecting the Right Claims Automation Software

Read this guidebook to understand the priorities of modern insurers and how you, as a ...

Case Study: A Fortune 500 Insurer Automates Complaints Management and Field Inspection Processes

Case Study

A Fortune 500 Insurer Automates Complaints Management and...

The NewgenONE digital transformation platform enabled the client to streamline multiple processes while ensuring compliance and adherence to security ...