Improve service levels by automating the customer service request lifecycle for financial and non-financial requests. Enable interactive policy servicing and define complex calculation rules for payment and revival requests. Facilitate omnichannel request initiation and automatic allocation of cases based on the request type.

Features of Newgen Policy Administration and Servicing Software

Quotation Management

End-to-end quotation management, from capturing data for premium calculation and invoking calculation rules to generating the quotation

Reduced turnaround time for policy processing and servicing

Auto-Ingestion of Policy Details

Seamless integration with policy administration system to auto-fetch policy-related details

Reduced manual efforts for finding and locating relevant fields required for policy endorsement

Automatic Case Classification

Rule-based algorithms for straight-through processing of low complexity endorsements and policy-related service requests

Automatic flagging and assignment of non-straight through cases to the underwriter

Policy Servicing Compliance

Traceability of requests and corresponding documents through automated reminders and escalations to ensure compliance

Audit logs, quality checking, and discrepancy resolution across forms, transactions, and processes

Personalized Customer Communications

Template-based document generation through the customer communication management platform

Faster, effective, and contextual customer communications, such as renewal notices, endorsement letters, etc.

Brands using Newgen Platform