Insurance Policy Administration and Servicing Software
Improve your service quality by automating the entire customer service request lifecycle, from receiving and addressing requests to revising the insurance policy and generating an endorsement letter. Enable omnichannel service request initiation and automatic allocation of cases based on request type. Deliver an enriched customer experience by quickly responding to policy-related service requests.
Auto-ingestion of Policy Details
- Integration with the policy administration system to auto-fetch details related to each policy
- Reduced manual effort for finding and locating relevant fields required for policy endorsement
Parallel Processing of Policy Requests
- Parallel processing to handle complex scenarios where multiple requests get initiated from individual customers
- Reduced turnaround time for policy processing and servicing
Automatic Case Classification
- Rule-based algorithms for straight-through processing of low complexity endorsements and policy-related service requests
- Automatic flagging and assignment of non-straight through cases to the underwriter workflow
Policy Servicing Compliance
- Traceability of requests and corresponding documents through automated reminders and escalations for ensured compliance
- Audit logs, quality checking, and discrepancy resolution across forms, transactions, and processes
Personalized Customer Communications
- Template-based document generation using customer communication management suite
- Faster, contextual, personalized, and more effective customer communications
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