About the Customer

The Fortune 500 life insurance company offers a wide range of insurance products. In 2020, it paid more than $6 billion in life insurance and annuity benefits.

Challenges Faced by the Organization

  • Time-consuming process of sending and receiving emails manually
  • Manual process of consolidating and merging audit findings in Excel and corresponding forms
  • Legacy IT system with lack of flexibility, scalability, and accessibility
  • Inefficient and error-prone process of sorting out customer complaints
  • Lack of real-time reporting

Streamlined Processes with Newgen

NewgenONE Digital Transformation Platform helped the client streamline multiple processes, while ensuring compliance with FINRA and other regulatory reporting requirements.

Highlights of the solution:

  • Implementation of a low code application development platform
  • FINRA-compliant complaint processing and reporting
  • Rule-based setting of field parameters
  • Template-based identification and extraction from emails
  • Dashboards, alerts, and reminders

Download the complete case study and learn how the customer achieved the following benefits:

  • Seamless upload, download, and streaming of large media files
  • End-to-end digitization of the inspection process
  • Easy case assignment through Kanban-style dashboard
  • 360-degree visibility, tracking, and auditing
  • Regulatory compliance management
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