Insurance Claims Management Software
Automate the end-to-end claims journey, from intimation of the first notice of loss and fraud detection to claims adjudication, and finally claims settlement. Experience the flexibility of addressing various claim types differently, like death and maturity claims, while improving regulatory compliance and eliminating non-compliant penalties. Enable faster, accurate, and effective processing through data capture, payment tracking, salvage and recovery tracking, legal matter processing, monitoring, and more.
Customer Self Service Portal
- Customer self-service portal, available via mobile and web-enabled application
- Real-time registration of customer claims and status tracking of submitted claims
Policy Information Retrieval and Verification
- Auto-retrieval of policy information upon entry of key indexing fields
- Claims duplicity prevention and flagging of duplicate entries to avoid errors
Smart Case Routing and Allocation
- Automated case routing based on adjudicator’s workload and experience with handling the case’s level of complexity
- Effective registration, adjudication, tracking, and management of claim submissions
- Seamless tracking and management of claims through a single interface
- Built-in, comprehensive business rules for automatically categorizing claims as “fast track” or “non-fast track”
- Flexibility to add or modify stakeholders— garages, assessors, loss adjusters, surveyors, investigators, claim officers, etc.
Thorough Claim Assessment
- Detailed assessment of each claim by providing an all-inclusive dashboard to the assessor
- Request capabilities for additional details based on dynamic needs
Monitoring and Insights
- Defined KPIs to monitor and measure the efficiency of the users
- Escalation matrix and monitoring reports for transparent and timely claims processing
transformation of Processes
Watch how Venerable leveraged Newgen’s platform to accelerate digital transformation for enterprise-wide processes.
in the Pandemic World
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