NewgenONE Platform for
Insurance Claims Processing
Streamline the claims lifecycle for fast, accurate, and secure settlement.
Automate the end-to-end claims journey, from intimation of the first notice of loss and fraud detection to claims adjudication, and finally claims settlement. Experience the flexibility of addressing various claim types differently, like death and maturity claims, while improving regulatory compliance and eliminating non-compliant penalties. Enable faster, accurate, and effective processing through data capture, payment tracking, salvage and recovery tracking, legal matter processing, monitoring, and more.
Features of Newgen Insurance Claims Processing Software
Customer Self Service Portal
Customer self-service portal, available via mobile and web-enabled application
Real-time registration of customer claims and status tracking of submitted claims
Policy Information Retrieval and Verification
Auto-retrieval of policy information upon entry of key indexing fields
Claims duplicity prevention and flagging of duplicate entries to avoid errors
Smart Case Routing and Allocation
Automated case routing based on adjudicator’s workload and experience with handling the case’s level of complexity
Effective registration, adjudication, tracking, and management of claim submissions
Seamless tracking and management of claims through a single interface
Rule-based Algorithms
Built-in, comprehensive business rules for automatically categorizing claims as “fast track” or “non-fast track”
Flexibility to add or modify stakeholders— garages, assessors, loss adjusters, surveyors, investigators, claim officers, etc.
Thorough Claim Assessment
Detailed assessment of each claim by providing an all-inclusive dashboard to the assessor
Request capabilities for additional details based on dynamic needs
Monitoring and Insights
Defined KPIs to monitor and measure the efficiency of the users
Escalation matrix and monitoring reports for transparent and timely claims processing
Brands using Newgen Platform
