Claims Processing

Streamline the claims lifecycle for fast, accurate, and secure settlement.

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 Insurance Claims Management Software - Claims Processing

Insurance Claims Management Software


Automate the entire claims journey, from omnichannel intimation of the first notice of loss, to fraud detection and claims adjudication, and finally claims settlement. Increase process efficiency and standardization by empowering your users to perform manual tasks digitally and reduce human intervention. Experience the flexibility of addressing various claim types, like death and maturity claims, differently, while improving regulatory compliance and eliminating non-compliant penalties.

 -  - Claims Processing
Claims Processing

Smart Case Routing and Allocation

  • Effective registration, adjudication, tracking, and management of claim submissions through one interface
  • Automated case routing based on adjudicator’s workload and experience with handling the case’s level of complexity

Customer Self-service Portal

  • Customer self-service portal, available via a mobile and web-enabled application
  • Registration of claims by customers in real-time and status tracking of submitted claims

Policy Information Retrieval and Verification

  • Auto-retrieval of policy information upon entry of key indexing fields
  • Duplicity checking and flagging of duplicate entries to avoid errors
Claims Processing

Rule-based Algorithms

  • Built-in, comprehensive business rules for automatically categorizing claims as “fast track” or “non-fast track”
  • Flexibility to add or modify stakeholders— garages, assessors, investigators, claim officers, etc.

Thorough Claim Assessment

  • Detailed assessment of each claim by providing an all-inclusive dashboard to the assessor
  • Request capabilities for additional details based on dynamic needs

Monitoring and Insights

  • Defined KPIs to monitor and measure user efficiency
  • Escalation matrix and monitoring reports for transparent and timely claims processing
  • Payment tracking, and salvage and recovery tracking

Solutions for Insurance Firms

Issue policies instantly and accurately using an...

Improve customer experience and retention by streamlining...

Streamline the claims lifecycle for fast, accurate, and...

Success Stories

Policy generation in under 5 seconds - Claims Processing
Policy generation in under 5 seconds
A leading insurance company implements a communication management system to streamline their policy generation process.
7 billion documents digitized and stored - Claims Processing
7 billion documents digitized and stored
A leading South Asian life insurance company digitizes 7 billion documents using Newgen's document management system.
Created a digitally connected workplace - Claims Processing
Created a digitally connected workplace
The client is a Fortune 500 insurance company that provides personal, business, and specialty insurance. It is one of...

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Webinar: Act at the Speed of your Insurance Customers

Webinar

Act at the Speed of your Insurance Customers

On-Demand

Join Ellen Carney from Forrester Research and Anurag Shah from Newgen as they discuss how ...