Automate the end-to-end claims journey, from intimation of the first notice of loss and fraud detection to claims adjudication, and finally claims settlement. Experience the flexibility of addressing various claim types differently, like death and maturity claims, while improving regulatory compliance and eliminating non-compliant penalties. Enable faster, accurate, and effective processing through data capture, payment tracking, salvage and recovery tracking, legal matter processing, monitoring, and more.

Features of Newgen Insurance Claims Processing Software

Customer Self Service Portal

Customer self-service portal, available via mobile and web-enabled application

Real-time registration of customer claims and status tracking of submitted claims

Policy Information Retrieval and Verification

Auto-retrieval of policy information upon entry of key indexing fields

Claims duplicity prevention and flagging of duplicate entries to avoid errors

Smart Case Routing and Allocation

Automated case routing based on adjudicator’s workload and experience with handling the case’s level of complexity

Effective registration, adjudication, tracking, and management of claim submissions

Seamless tracking and management of claims through a single interface

Rule-based Algorithms

Built-in, comprehensive business rules for automatically categorizing claims as “fast track” or “non-fast track”

Flexibility to add or modify stakeholders— garages, assessors, loss adjusters, surveyors, investigators, claim officers, etc.

Thorough Claim Assessment

Detailed assessment of each claim by providing an all-inclusive dashboard to the assessor

Request capabilities for additional details based on dynamic needs

Monitoring and Insights

Defined KPIs to monitor and measure the efficiency of the users

Escalation matrix and monitoring reports for transparent and timely claims processing

Brands using Newgen Platform