Insurance Software: Claims Processing

Insurance Claims Management Software

Automate the entire claims journey, from omnichannel intimation of the first notice of loss, to fraud detection and claims adjudication, and finally claims settlement. Increase process efficiency and standardization by empowering your users to perform manual tasks digitally and reduce human intervention. Experience the flexibility of addressing various claim types, like death and maturity claims, differently, while improving regulatory compliance and eliminating non-compliant penalties.

Smart Case Routing and Allocation

Effective registration, adjudication, tracking, and management of claim submissions through one interface
Automated case routing based on adjudicator’s workload and experience with handling the case’s level of complexity

Customer Self-service Portal

Customer self-service portal, available via a mobile and web-enabled application
Registration of claims by customers in real-time and status tracking of submitted claims

Policy Information Retrieval and Verification

Auto-retrieval of policy information upon entry of key indexing fields
Duplicity checking and flagging of duplicate entries to avoid errors

Rule-based Algorithms

Built-in, comprehensive business rules for automatically categorizing claims as “fast track” or “non-fast track”
Flexibility to add or modify stakeholders— garages, assessors, investigators, claim officers, etc.

Thorough Claim Assessment

Detailed assessment of each claim by providing an all-inclusive dashboard to the assessor
Request capabilities for additional details based on dynamic needs

Monitoring and Insights

Defined KPIs to monitor and measure user efficiency
Escalation matrix and monitoring reports for transparent and timely claims processing
Payment tracking, and salvage and recovery tracking

Solutions for Insurance Firms

Policy Issuance and...

Issue policies instantly and accurately using an...

Policy Administration and...

Improve customer experience and retention by streamlining...

Claims Processing

Streamline the claims lifecycle for fast, accurate, and...

Success Stories