Claims Processing

Streamline the claims lifecycle for fast, accurate, and secure settlement.

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 Insurance Claims Management Software - Claims Processing

Insurance Claims Management Software


Automate the end-to-end claims journey, from intimation of the first notice of loss and fraud detection to claims adjudication, and finally claims settlement. Experience the flexibility of addressing various claim types differently, like death and maturity claims, while improving regulatory compliance and eliminating non-compliant penalties. Enable faster, accurate, and effective processing through data capture, payment tracking, salvage and recovery tracking, legal matter processing, monitoring, and more.

 -  - Claims Processing
Claims Processing

Customer Self Service Portal

  • Customer self-service portal, available via mobile and web-enabled application
  • Real-time registration of customer claims and status tracking of submitted claims

Policy Information Retrieval and Verification

  • Auto-retrieval of policy information upon entry of key indexing fields
  • Claims duplicity prevention and flagging of duplicate entries to avoid errors

Smart Case Routing and Allocation

  • Automated case routing based on adjudicator’s workload and experience with handling the case’s level of complexity
  • Effective registration, adjudication, tracking, and management of claim submissions
  • Seamless tracking and management of claims through a single interface
Claims Processing

Rule-based Algorithms

  • Built-in, comprehensive business rules for automatically categorizing claims as “fast track” or “non-fast track”
  • Flexibility to add or modify stakeholders— garages, assessors, loss adjusters, surveyors, investigators, claim officers, etc.

Thorough Claim Assessment

  • Detailed assessment of each claim by providing an all-inclusive dashboard to the assessor
  • Request capabilities for additional details based on dynamic needs

Monitoring and Insights

  • Defined KPIs to monitor and measure the efficiency of the users
  • Escalation matrix and monitoring reports for transparent and timely claims processing

Solutions for Insurance Firms

Issue policies instantly and accurately using an...

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Streamline the claims lifecycle for fast, accurate, and...

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Success Stories

Accelerated digital
transformation of Processes


Watch how Venerable leveraged Newgen’s platform to accelerate digital transformation for enterprise-wide processes.

Digital Health
in the Pandemic World


Hear Alok Rungta, Head of Health and Protection, AXA Insurance, as he speaks on the post-pandemic customer behavior

Faster speed-to-market
with Newgen


Learn how Tokio Marine HCC modernized their policy generation process with Newgen.

Learn More

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Whitepaper: Selecting the Right Claims Automation Software

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