Customer background
The customer is a premium insurer offering a wide range of plans in the insurance segment. It was seeking a solution that could help it tackle its operational inefficiencies and delayed output.
Challenges
- Tedious legacy system for claims initiation and processing
- Inadequate customer insights for decision-making
- Poor validation framework and security concerns
- Limited accessibility and collaboration between users
Solution highlights
Newgen proposed its robust claims management solution to streamline its claim lifecycle. The solution helped accelerate its claims processing and enhance its accuracy, accessibility, and decision-making across its different platforms.
- Customer self-service portal for real-time requests
- Smart case routing and allocation
- Rule-based algorithm for fast-track processing
- All-inclusive dashboard for claims insights
Benefits Achieved
- Superior customer experience
- Scalability and speed
- Decreased turnaround time (TAT)
- Accuracy and efficiency
Download the case study to explore the benefits and impact of our claims management solution.