The Background

Our customer is a major publicly traded property and casualty insurance company in the United States, and a constituent of the Dow Jones Industrial Average. Its book spans auto, property, and commercial lines, built on decades of underwriting relationships across North America. Managing complex claims meant dealing with decades of records, paper-heavy processes, multiple locations, and growing demands for faster access to information.

The challenge was bigger than digitization. The insurer needed a centralized way to capture, secure, manage, and retrieve claims content without disrupting day-to-day operations.

The Transformation at a Glance with Newgen

• 500K+ claims and documents digitized
• ~20M pages moved to NewgenONE Content ORB
• 350+ business users trained across 10+ locations
• 25–30% reduction in fixed real estate cost
• ~75% reduction in paper usage

What Makes this Success Story Worth Reading?

Gain detailed insights into how the insurer approached claims governance at scale, and how NewgenONE Content ORB helped transform a complex content challenge into a more structured, secure, and scalable operating model. Furthermore, find out how:

  • The insurer evaluated platforms against ~150 criteria before making its technology decision
  • Half a million documents were digitized and migrated while preserving classification and audit trails
  • Teams across 10+ locations and ~15 groups moved to a common, governed platform
  • Cloud-native architecture supported scale, security, and remote work