A Renowned Egyptian Insurer with Reach Across MENA Region Streamlines Motor Claims Management with Newgen

Overview

Our customer—an Egyptian shareholding company—is one of the highest-rated insurers in Egypt, Africa, and the Middle East. It covers insurance for different non-life business lines, such as medical, motor, and household.

Due to inadequate content management, the customer faced several challenges in their claims management process including, inefficient storage and retrieval of documents, higher turnaround time (TAT). There were excessive delays in payout, leading to dissatisfied customers. To overcome these day-to-day stumbling blocks, the insurer onboarded Newgen as its technology partner.

How Newgen Made a Difference

By leveraging Newgen’s Enterprise Contextual Content Services (ECM) platform, our customer streamlined their motor claims management processes. The deployed platform enhanced operational efficiency by reducing the stress on core system and eliminating manual intervention which contributed to faster claims processing.

Read the complete case study to understand how the platform empowered the customer to achieve various business benefits, including faster payments processing, enhanced efficiency, and better visibility across processes.