NewgenONE Platform
AI-powered Secure Messaging Center
Streamline and secure client communications with specialized message management APIs
Manage your client messages and attachments, such as service requests, complaints, correspondences, and more, using a personalized, secure, and agile messaging center. Easily retrieve a message thread or a desired attachment from a single interface by integrating the message center with your existing application ecosystem. Safeguard business-critical data through robust security features while complying with regulations.
Secure Messaging Center with NewgenONE
End-to-end Messaging Management
Single interface to view messages and perform related functions, eliminating the need to navigate between different portals
Comprehensive messaging APIs for creating, replying, forwarding, searching, and deleting messages and adding attachments
AI-assisted efficiency accelerating response times and customer experience with auto-replies, intelligent suggestions, and smart categorization
Centralized repository for classified and structured content and communication management
Scalable and Secure
Flexibility to automatically scale to manage current and future millions of users, customers, and content volume
Enterprise-grade security features, such as encryption, IP-geo fencing, password protection, etc. for secure messaging among stakeholders
Rights-based access for greater control over what messages users and client can read, create, modify, and delete
FINRA & SEC regulatory compliance
Extensive Search Capabilities
GenAI-powered search engine capabilities to quickly find the desired messages and attachments
Ability to manage message threads with a wide range of content types, including text-based messages, images, audio, and video
Enhanced customer experience
Intuitive interface with flexible mailbox management – move messages, create folders, save drafts, reply, delete, and maintain a contact registry for a smoother, faster customer experience
Threaded conversations with full context
Exhaustive file types support, with preview and download capability
