NewgenONE Platform
AI-first Secure Messaging Center
Streamline and secure enterprise-wide communications with specialized message management APIs.
Manage your messages and content, such as service requests, complaints, correspondences, internal communications, and more, using a personalized, secure, and agile messaging center. Easily retrieve a message thread or a desired document from a single interface by integrating the message center with your existing application ecosystem. Safeguard business-critical data through robust security features while complying with regulations.
Secure and Intelligent Messaging Center on the NewgenONE Platform
End-to-end Messaging Management
Scalable and Secure Messaging Architecture
Intelligent Search Capabilities
End-to-end Messaging Management
- Single interface to view messages and perform related functions, eliminating the need to navigate between different portals
- Microservice API endpoints for creating, replying, forwarding, searching, and deleting messages and adding attachments
- Centralized repository for classified and structured content and communication management
Scalable and Secure Messaging Architecture
- Flexibility to automatically scale to manage current and future content volume
- Enterprise-grade security features, such as encryption, password protection, etc. for secure messaging among stakeholders
- Rights-based access for greater control over what messages users can read, create, modify, and delete
Intelligent Search Capabilities
- GenAI-powered search engine capabilities to quickly find the desired messages and content
- Ability to manage message threads with a wide range of content types, including text-based messages, images, audio, and video
End-to-end Messaging Management
- Single interface to view messages and perform related functions, eliminating the need to navigate between different portals
- Microservice API endpoints for creating, replying, forwarding, searching, and deleting messages and adding attachments
- Centralized repository for classified and structured content and communication management
Scalable and Secure Messaging Architecture
- Flexibility to automatically scale to manage current and future content volume
- Enterprise-grade security features, such as encryption, password protection, etc. for secure messaging among stakeholders
- Rights-based access for greater control over what messages users can read, create, modify, and delete
Intelligent Search Capabilities
- GenAI-powered search engine capabilities to quickly find the desired messages and content
- Ability to manage message threads with a wide range of content types, including text-based messages, images, audio, and video
Key Benefits
Enhanced customer experience
An intuitive interface with flexible mailbox management. Comprehensive messaging APIs to move messages, create folders, save drafts, reply, delete, send (including MIME format) and maintain a contact registry for a smoother, faster customer experience with the ability to customize the user contact list through deletion, hiding, and favoriting.
Shared mailboxes for corporate teams
Enable multiple users to collaborate within a single mailbox, ideal for corporate and institutional customers who need coordinated responses. Equipped with a list of predefined message templates for composing secure message.
Account management APIs
Create, update, view, and delete user accounts, as well as manage user types, ensuring seamless account lifecycle management. APIs for secure account access, including session initiation, account detail retrieval, password changes, and logout functionality.
Exhaustive file types support
File types including MS Office, PDF, image, audio/video, and XML. Ability for user to be able to preview and/or download an attachment. Support HTML, rich text and plain text. E.g., bolded, bullets, change font size, change font type, color font, highlight, etc.
Enterprise-ready scale
Proven to support millions of customers and users, ensuring consistent performance as the messaging volumes grow.
Message templates
Select from a list of predefined message templates when composing a secure message.
Threaded conversations with full context
Preserve message history in conversation threads so agents and customers always see the whole story, reducing back-and-forth and errors.
Comprehensive messaging APIs
Message handling, including message metadata, viewing messages, sending messages (including MIME format), moving, deleting, and retracting messages.
AI-assisted efficiency
Accelerate response times with AI-driven auto-replies, smart categorization, and intelligent suggestions, improving accuracy and agent productivity
Migration accelerator and compliance
Migration accelerator for existing mailbox data with and without attachments.
