NewgenONE Platform for
AI-powered Case Management
Leverage a low-code, AI-powered solution to streamline complex cases, ensure transparency, and enhance service delivery
Handle dynamic and complex government cases efficiently with NewgenONE Case Management solution—built on a low-code platform. Smoothly manage diverse scenarios across industries, catering to both predictable and non-predictable case needs. Utilize cutting-edge capabilities, such as artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), and real-time collaboration, to deftly oversee case-related information, documents, and communications—all in one place. Administer legal cases, fraud investigations, citizen service requests, and compliance effortlessly with multilingual support for both Arabic and English.
Deliver Superior Services Across Case Types
Investigative
Conduct complex investigations with ease that require extensive information gathering, data analysis, and conclusive deduction. Uncover insights quickly and make informed decisions with all relevant information at your fingertips
Service Request Management
Handle all types of service requests, including social welfare applications, permit processing, and infrastructure requests. Roll out prompt, effective, and accurate responses to citizen needs
Legal
Enhance compliance and legal coordination. Efficiently manage legal cases, including litigation, compliance, and contract management. Streamline the legal process, from documentation to communication, ensuring frictionless case management
Incident Management
Address public grievances and emergency responses related to natural disasters, public safety threats, and IT system failures. Track incidents promptly, deliver swift resolution, and uninterrupted services.
Financial
Oversee financial transactions, public fund allocation, and budget management seamlessly. Get a clear overview of financial operations, ensuring transparency and accuracy
Governance, Risk, and Compliance
Administer systematic governance and complaint management with ease. Stay compliant with laws, policies, and procedures. Achieve comprehensive risk management, upholding organizational integrity and public trust
Investigative
Conduct complex investigations with ease that require extensive information gathering, data analysis, and conclusive deduction. Uncover insights quickly and make informed decisions with all relevant information at your fingertips
Service Request Management
Handle all types of service requests, including social welfare applications, permit processing, and infrastructure requests. Roll out prompt, effective, and accurate responses to citizen needs
Legal
Enhance compliance and legal coordination. Efficiently manage legal cases, including litigation, compliance, and contract management. Streamline the legal process, from documentation to communication, ensuring frictionless case management
Incident Management
Address public grievances and emergency responses related to natural disasters, public safety threats, and IT system failures. Track incidents promptly, deliver swift resolution, and uninterrupted services.
Financial
Oversee financial transactions, public fund allocation, and budget management seamlessly. Get a clear overview of financial operations, ensuring transparency and accuracy
Governance, Risk, and Compliance
Administer systematic governance and complaint management with ease. Stay compliant with laws, policies, and procedures. Achieve comprehensive risk management, upholding organizational integrity and public trust
Features of NewgenONE AI-powered Case Management Solution
Case Linkage and Insights
Visualize linkages and uncover patterns, insights, and associations between cases, sub-cases, and stakeholders within the system. Make smarter, data-driven decisions with a clear view of all connections
GenAI Capabilities
Use GenAI-driven NewgenONE Marvin to quickly summarize documents. Get instant answers to case-related queries, and receive next-best action recommendations based on contextual insight
Task Management
Initiate and assign tasks promptly with predefined parameters. Manage both routine and ad-hoc tasks efficiently, with hassle-free operations.
Reporting and Analytics
Generate comprehensive reports using static, dynamic, and run-time data. Empower your team to collaborate seamlessly and gain actionable insights
Document Generation
Create template-based certificates, decision letters, and memorandums in multiple languages, including English and Arabic. Analyze multiple documents and datasets efficiently with features, such as comparison, notes, and annotation capabilities
Offline Connectivity
Access documents and input data on surveys or questionnaires even when offline. Maintain uninterrupted workflows regardless of connectivity issues
Case Linkage and Insights
Visualize linkages and uncover patterns, insights, and associations between cases, sub-cases, and stakeholders within the system. Make smarter, data-driven decisions with a clear view of all connections
GenAI Capabilities
Use GenAI-driven NewgenONE Marvin to quickly summarize documents. Get instant answers to case-related queries, and receive next-best action recommendations based on contextual insight
Task Management
Initiate and assign tasks promptly with predefined parameters. Manage both routine and ad-hoc tasks efficiently, with hassle-free operations.
Reporting and Analytics
Generate comprehensive reports using static, dynamic, and run-time data. Empower your team to collaborate seamlessly and gain actionable insights
Document Generation
Create template-based certificates, decision letters, and memorandums in multiple languages, including English and Arabic. Analyze multiple documents and datasets efficiently with features, such as comparison, notes, and annotation capabilities
Offline Connectivity
Access documents and input data on surveys or questionnaires even when offline. Maintain uninterrupted workflows regardless of connectivity issues
Key Benefits of NewgenONE AI-powered Case Management Solution
Visualize Cases
Gain a clear understanding of case details
Adhere to Regulations
Ensure compliance with regulatory mandates
Eliminate Inconsistencies
Minimize data inconsistencies for better accuracy
Maximize Efficiency
Streamline reporting and manage tasks efficiently
Make Data-driven Decisions
Enhance decision-making with better data insights
Empower Users with Transparency and Control
Achieve improved visibility across processes
Process Documents Multilingually
Enhance document processing in multiple languages
Integrate Seamlessly
Implement robust integrations for better collaboration
Boost Productivity
Enhance case worker productivity
Visualize Cases
Gain a clear understanding of case details
Adhere to Regulations
Ensure compliance with regulatory mandates
Eliminate Inconsistencies
Minimize data inconsistencies for better accuracy
Maximize Efficiency
Streamline reporting and manage tasks efficiently
Make Data-driven Decisions
Enhance decision-making with better data insights
Empower Users with Transparency and Control
Achieve improved visibility across processes
Process Documents Multilingually
Enhance document processing in multiple languages
Integrate Seamlessly
Implement robust integrations for better collaboration
Boost Productivity
Enhance case worker productivity
NewgenONE Success Stories in Government Organizatons
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Solution Built On NewgenONE Platform for Government Agencies
Frequently Asked Questions
NewgenONE Case Management is a low-code, AI-enabled platform that helps organizations handle both predictable and unpredictable cases with speed and accuracy. It centralizes case data, automates workflows, and empowers case workers to manage everything from legal cases and fraud investigations to citizen service requests and regulatory compliance on a single, unified system.
Government agencies and enterprises often struggle with siloed data, manual documentation, weak system integration, and time-consuming approvals. Newgen’s AI-first case management addresses these with AI-driven automation, robotic process automation (RPA), and seamless integration. This reduces paperwork, accelerates decisions, and enables real-time collaboration across departments, improving agility and transparency.
Newgen’s case management solution for government agencies is integrated with AI/ML and GenAI into its case management platform to automate classification, summarize lengthy case files, and provide contextual insights. With NewgenONE Marvin, its GenAI capability, users can ask natural-language queries, receive instant recommendations, and get concise summaries of case data, saving hours of manual review.
Newgen’s AI-powered case management solution covers a wide range of case types, including investigative cases (fraud, law enforcement), legal cases (litigation, compliance), financial cases (budget allocation, fund monitoring), service requests (permits, social welfare benefits), incident management (emergency response, IT failures), and governance/compliance cases (schemes, complaints, regulatory audits).
NewgenONE Case Management provides AI-powered document assembly, dynamic reports, offline data input, and ad-hoc task management. Case workers can view visual linkages between cases, automate repetitive steps, and collaborate on a single platform. This reduces manual efforts, improves tracking, and boosts workforce productivity by enabling smarter, faster decision-making.
Case handling often involves large volumes of records. Newgen’s AI-first case management solution addresses this with template-based document generation, multilingual document support, content comparison, annotations, and AI-powered summarization. This ensures that critical details are never missed, while reports and decision letters are generated faster and without inconsistencies.
Compliance is embedded in NewgenONE case management solution. Through audit trails, secure access, and AI-driven monitoring, the solution ensures adherence to legal, financial, and regulatory mandates, with real-time dashboards for tracking obligations. Agencies can automate compliance checks, reduce inconsistencies, and achieve higher accuracy in audits and reporting.
With AI-driven insights, the AI-first case management solution helps organizations identify patterns, predict case outcomes, and recommend next-best actions. GenAI empowers managers with contextual summaries and instant answers to complex case queries. This shift from reactive to proactive decision-making reduces risks and ensures consistent, data-driven results.
Government organizations leveraging Newgen’s AI-first case management solution have reported dramatic improvements, including 100% compliance adherence, 70–80% improvements in regulatory compliance, 4,000+ work hours saved, and faster service delivery for citizens. These outcomes reflect how automation and AI reduce manual effort, increase productivity, and enable timely resolutions.
NewgenONE case management solution, built on AI-first low-code platform, enables agencies to manage public grievances, emergency responses, policy violations, and IT system failures on a single platform. AI-powered triggers detect patterns in incidents, while automated workflows accelerate escalation and resolution. This ensures public safety threats and critical emergencies are addressed quickly and transparently.
Newgen combines AI, low-code configurability, and global expertise in digital transformation. Its case management solution empowers agencies and enterprises to handle dynamic, document-heavy, and compliance-driven cases with efficiency. With proven success stories across governments and enterprises, Newgen offers a future-ready, AI-driven approach to smarter case handling.
