Our customer, a national financial intelligence agency, serves as the country’s frontline defense against financial crime, analyzing suspicious transaction reports and sharing actionable intelligence with law enforcement agencies nationwide. As reporting volumes and criminal networks grew more complex, the agency’s fragmented systems and manual processes struggled to keep pace. Analysts spent their valuable time navigating workflows and connecting information instead of focusing on investigations.
There was absence of an intelligent, unified orchestration layer that could connect data, automate analysis, and govern the entire case lifecycle without human bottlenecks at every decision point. To overcome process inefficiencies and orchestrate end-to-end case management process, the customer chose Newgen as its digital transformation partner.
| Data Management of 40k–60k Reporting Entities | AI/ML-driven Red Flag Detection | Real-time Case Linking & Scoring |
| Entity Network Visualization & Mapping | Rule-based Case Dissemination | Multi-agency Intelligence Integration with 140+ LEAs |
Download the full case study to explore:
- Where the agency’s operations broke down
- The deployed solution and how AI was woven across every stage of case lifecycle
- How the case moved through the system in a streamlined way
- The changes felt for intelligence analysts and operations and compliance teams
- Qualitative and quantitative improvements across the process
