The client is an Australian state government-owned company. They offer trustee, administration, and estate-related services. The client was looking to automate its communication generation process to ensure seamless communication with the organization.

The Problem Statement

  • Delay in the generation and delivery of documents
  • Lack of tracking and monitoring capabilities for communications sent
  • Use of multiple disparate systems to merge and utilize data
  • Limited capabilities around long term archival of document templates and different versions, and more

Our Solution

The client selected Newgen’s Omnichannel Customer Engagement (CCM) product suite to implement an enterprise-wide CCM system. The platform will help the client to streamline and transform its end-to-end communication process.

Key Highlights of the Solution

  • Seamless integration with core systems and business applications to push and pull data
  • User-friendly, automated document generation
  • In-built extensive template management capabilities
  • Easy-to-use drag and drop tool to enable flexible designing of communications

Download the Complete Case Study to Learn How the Client will Ensure:

  • Faster communication generation
  • Better transparency
  • Quick customer information retrieval
  • Multi-channel communication delivery
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