Collection Management Software

Debt collection is crucial for any financial institution, but the process can be time-consuming, tedious, and stressful! Transform the collections management process from a labor-intensive approach to a simplified, customer-centric approach. Newgen’s Collection Management Solution offers the tools required to maximize recoveries, streamline operations, and ensure compliance.

Features of Newgen Collections Management Solution

Omni-channel Access & End-to-end Automation

Get an omnichannel experience through in-branch, desktop, web portal, and mobile applications channels. Streamline the entire collections and recoveries process with configurable workflows. Automate routine tasks, design efficient workflows and prioritize accounts for optimal resource allocation.

Configuration of Bank’s Policy

Customize the software to meet your bank’s unique collection requirements. Users can easily access pre-configured views such as collection manager/user, field agent, telecalling, and legal teams. Facilitate quick modifications with configurable action codes and their associated workflow by leveraging the underlying low code platform.

Integrated Ecosystem

Benefit from a unified platform that can seamlessly integrate with your existing banking systems, including Bureau, CBS, LMS, Dialer, Payment Gateway, Email/SMS Gateway, Litigation, EDW, Internal Systems, and 3^rd Party Systems. Help generate comprehensive reports to ensure transparency and accountability.

Compliance, Security & Tracking

Built with robust security measures, safeguard sensitive customer data. Stay ahead of regulatory changes with built-in compliance features and reporting tools. Monitor the performance of the collections team and track key performance indicators (KPIs) in real-time. Spot areas for improvement and optimize strategies accordingly.