A New York-based Credit Union Transforms Member Experience by Leveraging Newgen’s Online Account Opening and Retail Loan Origination Solution

Overview

A leading New York-based credit union, catering to over 82,000 members across 14 locations with assets of over $1.2 billion, grappled with operational inefficiencies and compliance issues due to manual processes.  The suboptimal experience among its members prompted the institution to seek a digital transformation solution. To revamp operations and deliver enhanced member experiences, the institution opted for Newgen as its digital transformation partner.

How Newgen Helped?

Newgen addressed the customer’s challenges by implementing an Online Account Opening and Retail Lending Solution, built on a low-code platform. By implementing these solutions, the customer streamlined operations, ensuring seamless integration with third-party systems and comprehensive support for financial products.

Why Read the Case Study?

Learn how the customer overcame manual processes and compliance challenges by partnering with Newgen for digital transformation. Gain insights into how Newgen’s solutions, built on the NewgenONE platform, transformed member onboarding and loan origination, providing superior user experiences and scalability.