A Leading Forbes-acclaimed Financial Institution named in ‘America’s 100 Best Banks’ Delivers Best-in-class Consumer Lending with Newgen

Overview

The customer is a leading regional US bank serving over one million customers across 240+ branches in multiple states, offering consumer, mortgage, small business, commercial, and wealth management services. The bank partnered with Newgen to modernize its systems, digitize workflows, and accelerate its consumer lending journey for both employees and customers.

Challenges Faced by the Customer

The bank faced limited digital access, forcing customers to rely on branch visits and increasing approval timelines and operational workload. Manual execution of credit policies and exception handling, combined with siloed systems and legacy integration gaps, led to high turnaround time and process inefficiencies. The absence of automated fraud detection and robust compliance controls heightened the risk of identity theft, financial losses, and regulatory exposure, while inflexible legacy systems further restricted scalability and optimization.

How Newgen Made a Difference?

Newgen implemented a Consumer/Retail Loan Origination Solution (RLOS) built on an AI-first, low-code platform. The solution unified omnichannel loan intake, intelligent underwriting, configurable credit rules, automated compliance, digital document execution, and seamless core integrations. By digitizing the entire loan lifecycle, from application to disbursement, the platform enabled real-time decisioning, fraud prevention, auditability, and governance-by-design, while supporting rapid rollout of new lending products.

Benefits Achieved by the Customer

• Faster loan approvals with reduced process turnaround time
• End-to-end retail lending on a single unified platform
• Improved compliance, risk management, and process standardization
• Enhanced visibility, control, and operational efficiency
• Scalable, digital-first infrastructure supporting diversified consumer lending

From expanding lending portfolios to enriching customer interactions, download this case study that illustrates how the implemented solution helped the bank drive efficiency, agility, and compliance throughout the organization.