Branch Account Opening

Make it easy for branch walk-in customers to open accounts at the bank with minimal wait time. Automate end-to-end account opening lifecycle, digitize all customer documents, and onboard applicants within a few minutes with the help of an AI-powered branch onboarding solution that is built on a low code-based digital transformation platform. Seamlessly process all personal and business customer products, reduce data entry effort by the branch user, and let customers experience simplified account funding through integration with payment gateways. The solution ensures that the account opening process is transparent, risk-free, and meets all compliance requirements. It also empowers bank users to upsell and cross-sell products based on the applicant’s current requirements.

Features of Newgen’s Branch Account Opening Solution

Unified Account Opening & Document Generation

Process customer applications on a single platform. Configure different use cases and multiple sub-products. Generate account opening forms and welcome letters. Support e-signature on application forms and upload signed documents with ease from multiple channels.

Seamless Integration & AI/ML-enabled Onboarding

Integrate with 3rd party applications with API-first architecture for due diligence, KYC, payment and digital signature. Get quick verification of licenses and certificates and applicant onboarding within minutes. Ensure personalized offers based on customer profile and requirement. Enable cross sell and upsell opportunity for products like credit card and term deposits.

Compliance and Risk Management

Configure bank’s risk policies with business rule management system. Categorize the applicant’s risk level based on all data and information captured on the digital application form. Get automatic risk assessment through integration with fraud check software, AML/BSA systems, OFAC databases, etc. Integrate with thousands of regulatory websites to meet compliance requirements like laws, policies, guidelines, and regulations.

Reports and Monitoring

Analyze user performance for better bank management. Configure reports based on events and queues. Schedule and generate reports for cases from different channels like a customer portal, branch, and assisted mobile app. Introduce out-of-the-box TAT and SLA escalation configuration. Enable TAT breach notification for bank user. Access reports and dashboards for user performance. Configure application TAT on each level. Get real-time transaction status with a user-friendly dashboard.