“We’ve witnessed a 40% faster processing time with Newgen’s Account Maintenance solution. It has also helped increase customer satisfaction by 20% due to faster issue resolution”
Head of Retail Banking, Top U.S. Bank
“We’ve witnessed a 40% faster processing time with Newgen’s Account Maintenance solution. It has also helped increase customer satisfaction by 20% due to faster issue resolution”
Head of Retail Banking, Top U.S. Bank
Rich domain experience in handling 70+ account maintenance requests, including signor change, address update, IRA/CD requests, etc.
Dynamic workflows, policies, data, and documents to address different types of service requests
Seamless integration with the core banking and other systems for service fulfillment (no data re-key)
Improved turnaround time with reports and alerts while adhering to service-level agreements
Ability to handle multiple service requests for the same accounts within the same workflow
Intuitive visibility and tracking with color coding on original and updated data
Ensure real-time reporting for executive management on service requests
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