The global digital process automation market is projected to hit the USD 12.61 billion mark by 2023.

With enterprises leveraging digital process automation (DPA) platforms at a rapid pace, it is important to understand what it stands to offer.

Here’s a list of benefits that you can achieve with a DPA platform.

1. Delivering a Superior Customer Experience

DPA platforms help you deliver a delightful customer experience by breaking the existing silos through end-to-end process automation and seamless information flow.

2. Driving Continuous Process Improvement

Driving process improvement is the need of the hour for businesses to stay relevant. DPA facilitates this with capabilities such as collaborative process modeling, real-time process simulation, rapid process implementation, integrated process orchestration, on-the-go process monitoring, and continuous process optimization.


                            Continuous Process Improvement Cycle


Digital Process Automation


3. Leveraging New-age Capabilities

To stay current and ahead of your competition, you need to leverage new-age capabilities, such as robotic process automation, social, mobile, analytics, cloud, etc. A DPA platform helps you embrace all these technologies and more.

4. Modernizing Legacy Systems

Legacy systems exist, and we cannot do away with them easily. A digital process automation platform can help you modernize your legacy systems with RPA-based automation, low code capability,  exception handling and case management capabilities, and others.

5. Creating a Connected Enterprise

DPA enables you to achieve a truly connected enterprise by integrating your business processes, systems, people, and things. This allows stakeholders, from suppliers to customers, to actively participate in business transactions and work anytime-anywhere.

6. Empowering Knowledge Workers

Digital process automation provides context to your knowledge workers, empowering them to make informed decisions and execute tasks timely.


DPA platforms offer a host of benefits and can solve multiple use cases. Thus, while looking out for a DPA platform, it is essential to gain clarity as to what is your end goal and choose accordingly.

In its evaluation of DPA vendors for “Forrester Wave: Digital Process Automation Software, Q4 2021,” Forrester has listed down 23 criteria that hold significant value for organizations.

Newgen has been named as a Strong Performer in Digital Process Automation Platforms. Download the report to learn more.