NewgenONE Platform for
Provider Self-service
Allow providers to submit, update, and view their provider information via a transparent and innovative portal.
Enable providers to conveniently submit network request forms, onboarding and maintenance forms, appeals, track their status, and access important training and education resources. Benefit from user-friendly interfaces that streamline administrative tasks, transforming user experiences. Ensure seamless communication between providers and enhance overall efficiency. Furthermore, utilize built-in functionalities, such as network onboarding, notifications for timely updates, self-service online forms for flexibility, stored documents on the portal for easy access, and contract negotiations for frictionless operations in the backend.
Features of Provider (Self-service) Portal Management
Network Interest Form
Submit network interest forms for contracting to the health plan. Automate data transfer into a case in the contracting workbaskets for review
Provider Network Onboarding
Simplify the onboarding process for new providers with automated workflows. Ensure compliance with network requirements through streamlined documentation
Self-service Data Modifications
Submit updates to provider information through the portal, reducing the need for emails and data entry errors. Create cases in the credentialing and configuration workflow
Provider Tracking Dashboard
Track submissions status and resolve return-to-provider inquiries via the portal
Education and Training Library
Access a vast repository of important resources and documents. Locate relevant information easily with advanced search options
Redlining and Contract Review
Enable providers to review contracts and provide redlining to contracts to reduce manual hard copy edits
Dashboard Notifications
Stay informed with personalized dashboard notifications for upcoming deadlines for recredentialing and updates. Customize notifications for completed work cases
Communication Enhancement
Foster seamless communication between providers through integrated messaging features. Allow for transparent feedback between the provider and the health plan.
Document Management
Store and organize essential documents securely. Implement version control and audit trails to track document revisions and approvals
Network Interest Form
Submit network interest forms for contracting to the health plan. Automate data transfer into a case in the contracting workbaskets for review
Provider Network Onboarding
Simplify the onboarding process for new providers with automated workflows. Ensure compliance with network requirements through streamlined documentation
Self-service Data Modifications
Submit updates to provider information through the portal, reducing the need for emails and data entry errors. Create cases in the credentialing and configuration workflow
Provider Tracking Dashboard
Track submissions status and resolve return-to-provider inquiries via the portal
Education and Training Library
Access a vast repository of important resources and documents. Locate relevant information easily with advanced search options
Redlining and Contract Review
Enable providers to review contracts and provide redlining to contracts to reduce manual hard copy edits
Dashboard Notifications
Stay informed with personalized dashboard notifications for upcoming deadlines for recredentialing and updates. Customize notifications for completed work cases
Communication Enhancement
Foster seamless communication between providers through integrated messaging features. Allow for transparent feedback between the provider and the health plan.
Document Management
Store and organize essential documents securely. Implement version control and audit trails to track document revisions and approvals
AI Driven – Innovative Features of Provider Self Service
Contract & Document Summarization with Marvin AI
Summarize contracts with a click, give document summarization, ask questions, and receive suggestions to help optimize and streamline contracting, credentialing, and configuration process. Save all questions and responses for later viewing
Chatbot on Provider Portal with Marvin AI
Allow providers to ask questions, get directed to the call center, learn more about the provider portal, and chat with a provider relations representative
Contract & Document Summarization with Marvin AI
Summarize contracts with a click, give document summarization, ask questions, and receive suggestions to help optimize and streamline contracting, credentialing, and configuration process. Save all questions and responses for later viewing
Chatbot on Provider Portal with Marvin AI
Allow providers to ask questions, get directed to the call center, learn more about the provider portal, and chat with a provider relations representative
