Citizen Services

Automate manual processes to increase employee productivity and serve citizens better

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 Citizen Services Automation Software - Citizen Services

Citizen Services Automation Software


Leverage mobile and social governance tools to deliver a superior experience to citizens across all channels and devices. Empower your employees to capture citizen data and deliver contextual communications. Bridge your operational silos and exercise strategic control over documents and information using our citizen services application.

Citizen Services

Citizen Services Automation

  • Efficient service delivery
  • End-to-end automation of citizen-centric services
  • A unified digital automation platform with BPM and ECM capabilities
  • Strategic control over critical documents and anytime, anywhere access to citizen-centric information

Citizen Services

Enterprise Mobility Framework

  • Support for multiple devices, including smartphones, tablets, and multiple platforms, including iOS, Android, and Windows
  • A comprehensive library with plug-and-play components for rapid application development
  • Advanced imaging capabilities for capturing high-quality images
  • Secure data transmission with features, including encryption and two-factor authentication

Citizen Services

Social Governance

  • Social BPM and social records management system modules
  • Ability to capture and process service requests generated on social media platforms
  • Social media monitoring and contextual response delivery
  • Auto-classification and archival of posts per regulatory policies

Solutions for Government Organizations

Digitize your enterprise-wide, mission-critical documents...

Automate your key government processes for efficiency and...

Automate the lifecycle of grant disbursement for seamless,...

Automate manual processes to increase employee productivity...

Modernize key Indian government ministries and departments...

Success Stories

Document access anytime, anywhere - Citizen Services
Document access anytime, anywhere
Leading statutory authority of the Government of Australia migrates their registry system onto a single platform for...
Gained 360-degree visibility of documents and records - Citizen Services
Gained 360-degree visibility of documents and records
A Middle Eastern government body streamlines their records management processes for improved operational efficiency and...
Improved document security and centralization - Citizen Services
Improved document security and centralization
A US-based public safety department achieves greater security and accessibility by digitizing their document management...

Learn More

eBook: Why Newgen’s Digital Automation Platform for Your Government Organization

eBook

Why Newgen’s Digital Automation Platform for Your...

Download the complete eBook to gain insights into how Newgen’s low code digital automation platform ...

eBook: Selecting the Right Digital Partner for Your Records Management Needs

eBook

Selecting the Right Digital Partner for Your Records...

In this eBook, gain insights into the seven factors that you must consider while choosing ...

Brochure: Secure Seafarers in COVID-19

Brochure

Secure Seafarers in COVID-19

Streamlining document-intensive processes for enabling shipping companies and port authorities to efficiently process crew applications ...

eBook: 6 Signs Your Records Management System Needs a Digital Facelift

eBook

6 Signs Your Records Management System Needs a Digital...

Download this eBook to identify challenges and learn how to overcome them with a robust ...