Citizen Services Automation Software
Automate manual processes to increase employee productivity and serve citizens better
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Citizen Services Platform
Leverage mobile and social governance tools to deliver a superior experience to citizens across all channels and devices. Empower your employees to capture citizen data and deliver contextual communications. Bridge your operational silos and exercise strategic control over documents and information using our citizen services application.

Citizen Services Automation
- Efficient service delivery
- End-to-end automation of citizen-centric services
- A unified digital automation platform with BPM and ECM capabilities
- Strategic control over critical documents and anytime, anywhere access to citizen-centric information

Enterprise Mobility Framework
- Support for multiple devices, including smartphones, tablets, and multiple platforms, including iOS, Android, and Windows
- A comprehensive library with plug-and-play components for rapid application development
- Advanced imaging capabilities for capturing high-quality images
- Secure data transmission with features, including encryption and two-factor authentication

Social Governance
- Social BPM and social records management system modules
- Ability to capture and process service requests generated on social media platforms
- Social media monitoring and contextual response delivery
- Auto-classification and archival of posts per regulatory policies
Solutions for Government Organizations
Success Stories

Digitally transformed processes

Gained 360-degree visibility of documents and records

Improved document security and centralization
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Case Study
A Singapore-based Government Polytechnic Institution...
Using Newgen's records management system (RMS), the client enabled end-to-end records management and seamlessly migrated ...

Case Study
Apex Indian Government Body Streamlines Content Lifecycle...
Download the case study to learn how an apex Indian government body streamlined their content ...

Case Study
Leading Government Intelligence Agency Leverages...
Download the complete case study to learn how the agency effectively mitigated suspicious financial transactions ...

Case Study
The Law Society of Singapore Transforms its Case Management...
Newgen proposed its Legal Case Management Solution built on its Low Code Process Automation Platform. ...