Citizen Services
Automate manual processes to increase employee productivity and serve citizens better
Request Demo
Citizen Services Automation Software
Leverage mobile and social governance tools to deliver a superior experience to citizens across all channels and devices. Empower your employees to capture citizen data and deliver contextual communications. Bridge your operational silos and exercise strategic control over documents and information using our citizen services application.

Citizen Services Automation
- Efficient service delivery
- End-to-end automation of citizen-centric services
- A unified digital automation platform with BPM and ECM capabilities
- Strategic control over critical documents and anytime, anywhere access to citizen-centric information

Enterprise Mobility Framework
- Support for multiple devices, including smartphones, tablets, and multiple platforms, including iOS, Android, and Windows
- A comprehensive library with plug-and-play components for rapid application development
- Advanced imaging capabilities for capturing high-quality images
- Secure data transmission with features, including encryption and two-factor authentication

Social Governance
- Social BPM and social records management system modules
- Ability to capture and process service requests generated on social media platforms
- Social media monitoring and contextual response delivery
- Auto-classification and archival of posts per regulatory policies
Solutions for Government Organizations
Success Stories

Document access anytime, anywhere

Gained 360-degree visibility of documents and records

Improved document security and centralization
Learn More

Brochure
Secure Seafarers in COVID-19
Streamlining document-intensive processes for enabling shipping companies and port authorities to efficiently process crew applications ...

eBook
6 Signs Your Records Management System Needs a Digital...
Download this eBook to identify challenges and learn how to overcome them with a robust ...

eBook
5 Technologies to Accelerate Automation in Government...
Download the eBook to explore five new-age technologies that can help your government organization stay ...

Case Study
An Indian Government Agency Ensures Business Continuity...
Download the case study to know how Newgen’s team reconfigured the system within 24 hours ...