Citizen Services

Automate manual processes to increase employee productivity and serve citizens better

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 Citizen Services Automation Software - Citizen Services

Citizen Services Automation Software


Leverage mobile and social governance tools to deliver a superior experience to citizens across all channels and devices. Empower your employees to capture citizen data and deliver contextual communications. Bridge your operational silos and exercise strategic control over documents and information using our citizen services application.

Citizen Services

Citizen Services Automation

  • Efficient service delivery
  • End-to-end automation of citizen-centric services
  • A unified digital automation platform with BPM and ECM capabilities
  • Strategic control over critical documents and anytime, anywhere access to citizen-centric information

Citizen Services

Enterprise Mobility Framework

  • Support for multiple devices, including smartphones, tablets, and multiple platforms, including iOS, Android, and Windows
  • A comprehensive library with plug-and-play components for rapid application development
  • Advanced imaging capabilities for capturing high-quality images
  • Secure data transmission with features, including encryption and two-factor authentication

Citizen Services

Social Governance

  • Social BPM and social records management system modules
  • Ability to capture and process service requests generated on social media platforms
  • Social media monitoring and contextual response delivery
  • Auto-classification and archival of posts per regulatory policies

Solutions for Government Organizations

Digitize your enterprise-wide, mission-critical documents...

Automate your key government processes for efficiency and...

Automate the lifecycle of grant disbursement for seamless,...

Automate manual processes to increase employee...

Modernize key Indian government ministries and departments...

Success Stories

Digitally transformed processes  - Citizen Services
Digitally transformed processes
An Australian state government agency automated 13 processes and streamlined its records management
Gained 360-degree visibility of documents and records - Citizen Services
Gained 360-degree visibility of documents and records
A Middle Eastern government body streamlines their records management processes for improved operational efficiency and...
Improved document security and centralization - Citizen Services
Improved document security and centralization
A US-based public safety department achieves greater security and accessibility by digitizing their document management...

Learn More

Case Study: A US-based Health Plan Transforms Operations with Newgen’s Provider Ecosystem Solution

Case Study

A US-based Health Plan Transforms Operations with...

The client is a leading health plan in the United States, having business in multiple ...

Case Study: A Singapore-based Government Polytechnic Institution Streamlines Records Management with Newgen

Case Study

A Singapore-based Government Polytechnic Institution...

Using Newgen's records management system (RMS), the client enabled end-to-end records management and seamlessly migrated ...

Case Study: Apex Indian Government Body Streamlines Content Lifecycle and Automates Key Processes with Newgen

Case Study

Apex Indian Government Body Streamlines Content Lifecycle...

Download the case study to learn how an apex Indian government body streamlined their content ...

Case Study: Leading Government Intelligence Agency Leverages Newgen’s Case Management Solution to Prevent Suspicious and Fraudulent Financial Transactions

Case Study

Leading Government Intelligence Agency Leverages...

Download the complete case study to learn how the agency effectively mitigated suspicious financial transactions ...