Citizen Services

Automate manual processes to increase employee productivity and serve citizens better

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 Citizen Services Automation Software - Citizen Services

Citizen Services Automation Software


Leverage mobile and social governance tools to deliver a superior experience to citizens across all channels and devices. Empower your employees to capture citizen data and deliver contextual communications. Bridge your operational silos and exercise strategic control over documents and information using our citizen services application.

Citizen Services

Citizen Services Automation

  • Efficient service delivery
  • End-to-end automation of citizen-centric services
  • A unified digital automation platform with BPM and ECM capabilities
  • Strategic control over critical documents and anytime, anywhere access to citizen-centric information

Citizen Services

Enterprise Mobility Framework

  • Support for multiple devices, including smartphones, tablets, and multiple platforms, including iOS, Android, and Windows
  • A comprehensive library with plug-and-play components for rapid application development
  • Advanced imaging capabilities for capturing high-quality images
  • Secure data transmission with features, including encryption and two-factor authentication

Citizen Services

Social Governance

  • Social BPM and social records management system modules
  • Ability to capture and process service requests generated on social media platforms
  • Social media monitoring and contextual response delivery
  • Auto-classification and archival of posts per regulatory policies

Solutions for Government Organizations

EDRMS

Digitize your enterprise-wide, mission-critical documents...

eGov Office

Automate your key government processes for efficiency and...

Grants Management

Automate the lifecycle of grant disbursement for seamless,...

Citizen Services

Automate manual processes to increase employee productivity...

Digital India

Modernize key Indian government ministries and departments...

Success Stories

Document access anytime, anywhere - Citizen Services
Document access anytime, anywhere
Leading statutory authority of the Government of Australia migrates their registry system onto a single platform for...
Gained 360-degree visibility of documents and records - Citizen Services
Gained 360-degree visibility of documents and records
A Middle Eastern government body streamlines their records management processes for improved operational efficiency and...
Improved document security and centralization - Citizen Services
Improved document security and centralization
A US-based public safety department achieves greater security and accessibility by digitizing their document management...

Learn More

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Case Study: An Indian State Enables Efficient Administration During COVID-19 with Newgen’s e-Gov Suite

Case Study

An Indian State Enables Efficient Administration During...

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Webinar: Are your government departments and agencies prepared to provide fiscal relief to citizens during the COVID-19 pandemic?

Webinar

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Find out how a workflow-based platform can help in automating and streamlining the end-to-end grants ...

eBook:  e-Governance Digitally Empowering The Nation

eBook

e-Governance Digitally Empowering The Nation

Governments world over are undergoing a digital transformation journey to ensure effective service delivery, transparency ...