Online Account Opening

Deliver a frictionless, personalized, and omnichannel customer onboarding experience.

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 Online Account Opening Software - Online Account Opening

Online Account Opening Software

Accelerate customer acquisition, optimize costs, reduce abandonment rates, and deliver a superior customer experience with the help of a scalable and user-friendly online account opening software. Intuitively guide customers through the process with a portal-based solution, built on a low code digital automation platform. Ensure that your account opening interface is intelligent and responsive, allowing customers to initiate, pause, and complete their application across any mix of channels without losing their data. Additionally, empower your employees to upsell and cross-sell products based on customers’ dynamic needs.

Newgen’s Online Account Opening Software

Ensuring Real Outcomes for Every Role

Chief Executive Officer

Responsible for overall business strategy, CEOs can leverage Newgen’s online account opening software to ensure cost efficiency while generating a higher customer lifetime value, increasing process visibility and control, and driving deposit growth to support the financial institution’s lending portfolio. All of this enables them to deliver: 

  • Increased profitability and revenue 
  • Faster account opening and higher volume of accounts opened 
  • Rapid deployment for a faster ROI 
  • Superior customer experience 
  • Enhanced adherence to compliance with regulatory requirements

Chief Operating Officer

COOs are responsible for streamlining operations, maintaining efficiencies, and ensuring real-time visibility and transparency across all processes. An online account opening software can help them seamlessly manage end-to-end operations, beginning with seamless account opening. Furthermore, it can help them achieve: 

  • Reduced customer acquisition costs 
  • Improved productivity and an optimized workforce 
  • Quicker account opening and customer onboarding 
  • Reduced operational costs 
  • Rapid and easy product additions and upgrades 


Digital Marketing Manager

With a focus on engaging and attracting customers, digital marketing managers can deliver timely, contextual communications, via customers’ channel of preference, by implementing a robust online account opening solution. By streamlining the account opening and onboarding processes, digital marketing managers can easily convert leads into customers and enable:

  • Reduced abandonment rates
  • Frictionless customer experience
  • Increased up- and cross-selling
  • Maximized straight-through processing
  • Personalized, omnichannel communications

Chief Compliance Officer (CCO)

Responsible for ensuring compliance and mitigating risk, CCOs can leverage a purpose-built online account opening software to safeguard their organization. The software can help CCOs ensure compliance with dynamic regulatory requirements and enable: 

  • Comprehensive application checking 
  • Fraud prevention 
  • Easy auditing and compliance reporting 
  • BSA/AML and customer due diligence 
  • Improved data governance and management 

Branch Head

Branch heads and operations managers are the “boots on the ground,” interacting directly with customers and responding to immediate needs. By implementing an online account opening solution, with omnichannel capabilities, they can streamline their customers’ experience, regardless of the channel of transaction, and ensure: 

  • Superior customer experience for branch walk-ins 
  • End-to-end visibility of branch staff and resource utilization 
  • Reduced turnaround times, across all channels 
  • Rapid exception management 
  • Continuous process improvement, in-branch and online 
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Online Account Opening

Unified Platform for All Banking Products

  • Single platform to handle multiple application types and online products, including savings, checking, CD, MMA, IRA, HSA, etc.
  • Ability to handle consumer and business accounts online
  • Specialized products based on the financial institution’s requirements

Omnichannel and Personalized Onboarding Experience

  • Options to start, save, and complete the account opening form across multiple devices, including desktop, laptop, tablet, and mobile, for a consistent and personalized digital experience
  • Intuitive, multi-channel onboarding for easy data capture

Information Capture and Upload

  • Pre-population of data from uploaded identification documents and social media integration
  • Easy document and signature upload using a variety of devices
  • Exception flagging to reduce errors and resolve exceptions

Customer Verification and Risk Management

  • Ability to upload ID documents and information for Customer Identification Program (CIP) compliance
  • Third-party integration with ID verification and ID authentication systems for real-time results on approval, decline, and counteroffers
  • Automatic risk assessment through integration with fraud check software, AML/BSA systems, OFAC databases, etc.
Online Account Opening

Activity Tracking and Monitoring

  • Process insights into the account opening lifecycle, including abandonment rates, completion times, abandonment reasons, and service level agreements
  • 360-degree business activity monitoring for a holistic view of the customer lifecycle

Seamless Integration with Third-party Systems

  • Tight integration into core banking systems for instant account opening
  • Real-time account funding by integrating with new-age payment gateways, account aggregators, and ACH systems
  • Integration with third-party applications, including online banking, CRM, IDV/IDA, credit bureau, eSign, card issuance, and check ordering

Customer Onboarding Activities

  • Rule-based cross-selling and upselling options
  • Integrated online banking enrollment process for applicants to access post-account opening
  • Customer onboarding activities, including courtesy call setup, cross-sell messaging, and welcome kit dispatch


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Success Stories

Account opening and loan disbursal in 2-3 days - Online Account Opening
Account opening and loan disbursal in 2-3 days
US-based bank automates and streamlines account opening and lending processes on a low code digital automation platform.
Increased productivity and efficiency - Online Account Opening
Increased productivity and efficiency
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Improved CRM and process agility
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Webinar: Adding Human Touch to Account Opening


Adding Human Touch to Account Opening


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Case Study: Fidelity Bank Ghana Enhances Customer Experience by Digitizing its Account Opening Process

Case Study

Fidelity Bank Ghana Enhances Customer Experience by...

Download the complete case study to learn how the bank transformed its end-to-end process.

Webinar: Account Opening for Customer Life Time Value


Account Opening for Customer Life Time Value


Join Ankur Rawat – Director (Products and Solutions) in this webinar on Digital Account opening ...

Webinar: Making a Business Case for Account Opening


Making a Business Case for Account Opening


Join Ankur Rawat – Director (Products and Solutions) in this webinar on making a business ...