Online Account Opening Software
Accelerate customer acquisition, optimize costs, reduce abandonment rates, and deliver a superior customer experience with the help of a scalable and user-friendly online account opening software. Intuitively guide customers through the process with a portal-based solution, built on a low code digital automation platform. Ensure that your account opening interface is intelligent and responsive, allowing customers to initiate, pause, and complete their application across any mix of channels without losing their data. Additionally, empower your employees to upsell and cross-sell products based on customers’ dynamic needs.
Unified Platform for All Banking Products
- Single platform to handle multiple application types and online products, including savings, checking, CD, MMA, IRA, HSA, etc.
- Ability to handle consumer and business accounts online
- Specialized products based on the financial institution’s requirements
Omnichannel and Personalized Onboarding Experience
- Options to start, save, and complete the account opening form across multiple devices, including desktop, laptop, tablet, and mobile, for a consistent and personalized digital experience
- Intuitive, multi-channel onboarding for easy data capture
Information Capture and Upload
- Pre-population of data from uploaded identification documents and social media integration
- Easy document and signature upload using a variety of devices
- Exception flagging to reduce errors and resolve exceptions
Customer Verification and Risk Management
- Ability to upload ID documents and information for Customer Identification Program (CIP) compliance
- Third-party integration with ID verification and ID authentication systems for real-time results on approval, decline, and counteroffers
- Automatic risk assessment through integration with fraud check software, AML/BSA systems, OFAC databases, etc.
Activity Tracking and Monitoring
- Process insights into the account opening lifecycle, including abandonment rates, completion times, abandonment reasons, and service level agreements
- 360-degree business activity monitoring for a holistic view of the customer lifecycle
Seamless Integration with Third-party Systems
- Tight integration into core banking systems for instant account opening
- Real-time account funding by integrating with new-age payment gateways, account aggregators, and ACH systems
- Integration with third-party applications, including online banking, CRM, IDV/IDA, credit bureau, eSign, card issuance, and check ordering
Customer Onboarding Activities
- Rule-based cross-selling and upselling options
- Integrated online banking enrollment process for applicants to access post-account opening
- Customer onboarding activities, including courtesy call setup, cross-sell messaging, and welcome kit dispatch
In this webinar, Newgen experts will share the market trends, best practices in customer acquisition ...
Digitize your end-to-end onboarding process while offering a seamless customer experience.
Join this webinar on April 29, 2020 at 11:30 A.M. SGT, where the subject matter ...
Account opening is the first Moment of Truth for a customer and hence becomes a ...