Digital Process Automation

Enterprises adopting Business Process Management (BPM) platform to drive cost reduction as their primary objective is a thing of the past. Now, the organizations are moving towards a customer-centric operating model with an overall digital transformation as their primary goal. Focus on digital transformation has urged organizations to build and deliver applications faster, focus on superior user experience, and drive innovation at the customer’s pace.

DPA solution is a set of tools and technologies that accelerates organization-wide digital transformation by bringing together people, processes, applications, devices, systems, and information. It uses rapid development tools to automate or partially automate tasks and processes that involve human interaction and span across multiple applications.

Since digital transformation requires access to systems and processes that are complex and mission-critical, a strong BPM will always be there at the core a modern and versatile Digital Process Automation Platform. It is because of this reason that DPA is often considered as the evolution of BPM.

Digital Automation in account opening processes in the banking industry. Traditionally, customers had to visit a physical branch, fill out numerous forms, and wait for the bank to manually process their applications.
With digital automation, customers can now initiate the account opening process online. The system guides them through the necessary steps, automatically verifies identity documents, and checks for completeness. Automated workflows then route the application for approval, and if everything meets the criteria, the account is created. This not only enhances the customer experience by providing a seamless and quick onboarding process but also improves operational efficiency for the bank by reducing manual effort and processing time.

Listed here are 14 key considerations for selecting an ideal Digital Process Automation Solution:

• Low code development
• Process modeling and orchestration
• User interface designer (web portals and forms)
• Complex rules and logic support
• Dynamic case management
• Data modeling and management
• Robotic process automation
• Content management
• Analytics and process intelligence
• Omni-channel customer engagement
• Document automation
• Integration capability with other systems
• Scalability
• Administrator features and role-based access control

Business Process Management (BPM) is a comprehensive approach to managing and optimizing end-to-end business processes involving automated and manual steps. On the other hand, Digital Process Automation (DPA) is a specific subset of BPM that emphasizes the automation of individual tasks within digital processes, leveraging technologies like robotic process automation (RPA) and low-code platforms. While BPM encompasses a broader range of processes and may involve both digital and non-digital aspects, DPA focuses on the streamlined automation of digital workflows, emphasizing agility and adaptability in rapidly changing business environments.

In simple terms, Business Process Management (BPM) is the overall strategy for managing and improving business processes. Digital Process Automation (DPA) is a specific tool or technology within BPM that focuses on automating digital tasks and workflows to make them more efficient. BPM is like the big picture, while DPA is a specific way to achieve automation within that bigger picture.

Digital Process Automation (DPA) and Robotic Process Automation (RPA) are both technologies aimed at automating business processes, but they have distinct differences. DPA focuses on automating end-to-end digital processes, orchestrating tasks, and improving overall efficiency. It often involves complex workflows and integrates with various systems. On the other hand, RPA is more specialized, using software bots to automate repetitive, rule-based tasks usually performed by humans. While DPA handles broader digital processes, RPA excels in automating specific, routine tasks, mimicking human interactions with user interfaces. In essence, DPA is about streamlining entire digital processes, whereas RPA is a targeted solution for automating repetitive manual tasks.